TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 15,257 customer reviews
Couldn't fault travel online.
Esther Jones
11th Nov 2024
Was easy to communicate
Sunil Shankar
11th Nov 2024
Went smoothly
Lynne Huggins
11th Nov 2024
Excellent to deal with and offer great discounts and inclusions. Nothing is too much trouble to accommodate your needs.
Kirsten Eyb
11th Nov 2024
Absolutely incredible service!!
Nicole was able to help with flight selections and also explained the processes of booking and payment and was able to answer all questions i had regarding flights, transportation and the accommodation.
The hotel we stayed at was absolutely incredible and i can't wait to book this trip again next year!!!.
Delaney Constable
10th Nov 2024
Booking was super easy and staff very helpful
Amy Mathews
10th Nov 2024
From the start to the end the help and advise I was given was extremely helpful staff on the phone did and amazing job
Raquel Moreno
10th Nov 2024
It was our first time to Bali. Travelonline were fantastic and everything that we needed was taken care of. It was such a stress and hassle free experience! Thank you Lisa and team!
Christine Boyd
9th Nov 2024
Great service start to finish and any questions l had were answered quickly and easily, nothing was to much effort
Chris Ralph
9th Nov 2024
You responded quickly to my questions and the trip was memorable thanks
Peter Oates
9th Nov 2024
Very easy to organize and great value for money. Was quick in response to any changes by airlines etc. Will be using again.
Leanne Mountney
9th Nov 2024
Very helpful, quick to get back to you
Julie Hoypoy
9th Nov 2024
Love your work. And for so easily planning the extra day on the end at last minute. It was one of our fav trips to Bali
Ashley Smith
9th Nov 2024
Kristy was great to deal with & responce time to any requests we had were dealt with immediately.
Highly recommended dealing with Travel online & based in AU.
Robert Naumoski
9th Nov 2024
Excellent service
Easy to do booking
I like the way if you are overseas you can contact them on a Australian phone number
Michael Brennan
8th Nov 2024
Great service and attention to detail. Any queries or alterations to the bookings were handled promptly and professionally. This is the first time in many years that we have used a travel agent and we have been most impressed.
Simon Davies
8th Nov 2024
Fantastic service. If I had an enquiry, response to emails efficient and satisfactory.
Sarah Jane Preston
8th Nov 2024
We had a great holiday and your initial service was great.
Thank you.
Graeme Potts
7th Nov 2024
Fantastic service the whole time. Being my first time you answered all my questions when I had concerns without fuss. The drivers from and to the airport were also fantastic. Booking in at hotel went smoothly. Would recommend Travelonline to everyone
Nichole Maude
7th Nov 2024
Every thing went so smoothly
Would definitely use you again
Joan Burrell
7th Nov 2024