TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

Very professional and thorough. Will use this service again

Rohan Knobbs

20th Jun 2018

Everything was easy, all information was provided. No hassles at all. Transfers were on time and made our trip very easy! 10/10!

Melissa Langan

20th Jun 2018

Very good service and would use travelonline again

Jeffrey Goldstone

20th Jun 2018

Website was easy to understand. Lots of options.
Great pricing - asking others at the resort we got by far the best package at the best price.
Staff very helpful when contacted by phone.
Documents all arrived promptly and were correct.
I have already recommended your company to lots of people.

Jennifer Bourke

19th Jun 2018

No problems all OK

Maureen Jarvis

19th Jun 2018

Fantastic. Travelonline were great. Prices were more than competitive and were prompt and efficient in answering all questions, both before booking and along the way. Would definitely use again.

Sharon I

19th Jun 2018

Fast replies from consultants, professional and helpful. Easy to use and no frills, no hidden costs, all prices displayed are transparent. Price for resort were the most competitive. Definitely will be booking with travel online again

Audrey Wong

19th Jun 2018

LIsa was outstanding and easy too work with organising our family holiday, fast,prompt service and very helpful.. highly recommend and will be getting in touch for all future holidays

Jason Farrier

18th Jun 2018

Fantastic as always...

Kim Mauger

18th Jun 2018

Hi Lisa,
Thankyou very much for making our trip a very easy process, you were very quick to return emails and answer questions we had. I have never gone through expedia but after this experience we will only book through you again.
We had a great trip and no hiccups either just wish we stayed longer.

Thanks again

Mauricius Rigamonti Braga De Medeiros

18th Jun 2018

I would certainly book with travelonline.com again. The rates were competitive and the booking process gave us the option to purchase extras relevant to our trip. The documentation completed by Christine Smith and Georgie Wilson was 100% accurate and sent in a very timely fashion. All bookings were received by the provider and no problems encountered. Thank you so much to Christine and her team. I have already started recommending travelonline.com to friends and relatives.

Cheryl Wright

18th Jun 2018

Always easy and great to book holidays with and all the staff we have spoken to have been very helpful and friendly.
Highly recommend Travelonline .

Leonard Threadgate

18th Jun 2018

Very easy to deal with

Leonard Threadgate

18th Jun 2018

Great service. Hassle free. Vouchers worked a treat. The free rejuvination massage was amazing.
Love the website. Very easy to package meal plans etc. Highly recommend

Gary Brodie

18th Jun 2018

Fantastic service from Clare and all her colleagues. Very happy. Great communication. Thank you for changing our booking details at the last minute that really was great customer service.

Mark Seward

18th Jun 2018

Travel online were very easy to deal with.
They made shore our family holiday was just what we wanted and everything ran smoothly. Would defiantly use them again and recommend to others.

Thanks to our consultant Kelly.

Debbie Leeves

18th Jun 2018

I would definitely book with Travelonline again.

The only thing I would say was the transfer from airport to hotel and return was not really great - driver was lovely though. Sadly the voucher for the 'spa' near the airport is not very convenient when a transfer is already booked to go to the hotel. Firstly, when you get there you realise the transfer is more expensive than getting your own transfer, you go on a bus that stops at numerous hotels along the way - prolongs the transfer and also you cannot utilise the spa when arriving as the transport is waiting. How do you go to spa when the transfer to hotel is already there? Some other agents offer amounts to go towards meals at hotel - I think that could be better.

The spa treatment at the hotel was 'Fantastic'! - highly recommend.

The booking with Travelonline with Cecilia was easy, professional and we were very happy with the booking. No complaints from us on the service, follow up emails etc.

We have recommended Travelonline to our friends already.

Thank you and we had a wonderful trip to Fiji!

Juliana Plummer

18th Jun 2018

Very happy thanks Shelly

Marjorie Farrelly

17th Jun 2018

Thank you wonderful trip!

Nicholas Jolly

17th Jun 2018

Clare was fantastic to deal with. Had a few issues originally with the volcanoe but she was on to it all and really gave us good peace of mind. Was really glad we booked with a travel agent when things like this arise. Thanks for everything Clare!

Keaton John Standley

17th Jun 2018