TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

Great service from the team. Thanks

Nicholas Verkooyen

2nd Oct 2018

We have used your service before and we were very impressed. This time we took some friends with us and they were super impressed with the price and the efficiency of your company. They have made it clear that they would use you guys again

Dennis Charles Corlett

2nd Oct 2018

Was kept up to date and all required information for our trip was provided.

David Hicks

2nd Oct 2018

Returning customer and will be back again - thanks.

Nicholas Cowman

2nd Oct 2018

Huge shout out to Clare who helped me clarify my jumbled thoughts into a smooth clear thinking process when booking my Vanuatu holiday. I was torn between a number of resorts, and Clare walked me patiently through each process. We had a wonderful stay, and it was a great choice to stay at Ramada Resort by Wyndham Port Vila. Clare also organised travel insurance for us, much appreciated peace of mind. The airport pick up and transfer went very smoothly, nothing to think about, we could just relax. Highly recommend booking through TravelOnline for your next overseas holiday.

Patricia Beecham

2nd Oct 2018

All was prepared the holiday went well . Thank you ????

Chris Fegan

2nd Oct 2018

We were extremely pleased by the service provided by Travelonline. They promptly responded to all our questions and made the booking process for a great holiday package,very simple. Thank you to Kelly and the other staff members who helped us book. We had a wonderful holiday.

Miguel Iturbe

1st Oct 2018

Thank you, excellent service. I booked and paid for a night at The Crown Towers Hotel for my husbands birthday, unfortunately he got admitted to hospital that morning. Thankfully Louise was able to rearrange another night a few weeks later. We had a very nice belated birthday on the weekend. Thanks again, this is the second time I have used travelonline and it won't be the last. I have already recommended you to friends and family.

Mandy Edmondson

1st Oct 2018

Travelonline were so easy to deal with. Answered questions promptly and everything on our trip ran smoothly. Great deals. Will go through them again and recommend!!

Karen Roberts

1st Oct 2018

Your service was fine and we had a great holiday.

The only thing I did not like was one of us had her plane seat changed, on both flights, after you organised us all seated roughly near each other.

Richard Bradley

1st Oct 2018

Easy to deal with.
Would use again.

Gavin Wilson

1st Oct 2018

Excellent service and no question was too much trouble
Would reuse your service again
Thank you

Jeffrey Voigt

1st Oct 2018

Thanks to the team for helping arrange the holiday. Booked a long way out - so was great to get reminders along the way and also suggestions for flights etc at initial booking time. Very responsive team.

Chris

1st Oct 2018

Very detailed information from friendly and helpful staff with competitive prices offered on multiple packages. Important travel components were taken care of, with automatic calendar entries prompting upcoming reminders. I will not hesitate to recommend your services, and I will be using TravelOnline again for our next trip. Thank you Clare and team for arranging our fun and memorable experience!

Alison

1st Oct 2018

Would highly recommend travel online! So easy to use and navigate! Prices were awesome! The staff were so helpful and everything we needed was emailed the very next day! Will will definitely be using travel online again!

Troy Ridge

30th Sep 2018

Service was excellent and the trip went without a hitch.
The only thing we did not receive was a cold towel and water during our transfer from and to the airport.
This was not a big deal with the air conditioned vehicle.

Robert Fenly

30th Sep 2018

My trip to Bali was great. I have never booked through a travel agent before, much less an online travel agent but I found everything was great.
The transfers we're on time, the hotel was amazing with some great room inclusions, wonderful staff.
Only negative was I didn't get the room upgrade as advertised.
The bonus inclusions we great also.
I would book another trip with Travel Online.

Gail Wicks

30th Sep 2018

Will definitely use Travel Online again.
The only negative to mention is, I sent two seperate emails asking a simple question regarding my booking and both were left unanswered. However, after picking up the phone and speaking to a very helpful woman, my question was quickly answered without any dramas.

Rhiannan Deas

30th Sep 2018

Thanks Clare. Was great dealing with Travel Online again. Will definitely be back for future trips.

Stefan Heaton

29th Sep 2018

Thankyou,Thankyou,Thankyou!!
The whole process was so streamline and not one bump,every concern I had was put rest with the ease of a phone call,all paper was emailed through for us to print - at every destination was no fuss check in with all our details there and in order....Thankyou to Lisa and Claire for making our first holiday booked online so easy and answering all my questions.(even if some were silly ones????)
We will definitely book with Travelonline.com again with out hesitation...

Thanks again The Morrie's

The Morrie's

29th Sep 2018