TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,128 customer reviews

Fast email replies.

Lisa Beckingham

21st Aug 2025

Travel online consultant was very helpful I was so grateful , she helped me so much and was very efficient, keep up the great work...

Vicki Anne Meredith

21st Aug 2025

They were very helpful with all my questions. The whole booking process was simple:

Judy Stylianou

21st Aug 2025

Helped with dates

Joseph Pfeifer

21st Aug 2025

We have been using travelonline for years and they have always been excellent - queries are answered quickly and they are always super efficient. We have recommended them to plenty of people as they offer some very competitive prices. Definitely 5 star service!

Patricia Lynne Kirkland

21st Aug 2025

Thank you again for organizing my trip it went very well
same as you have done 12 times Will go again as soon possible with you guys

Edward Murray

21st Aug 2025

Everything went amazingly well, impressed with how easy travel online were to use. Highly recommend and would definetly use again for future travel.

Rebecca Cowburn

21st Aug 2025

The exceptional value of the advertised package initially attracted me to book our recent Bali family holiday with Travel Online. However, it is now the exceptional service we experienced means we would definately book with Travel Online again. We were blown away with the attention to detail and all the extras, like transfers, which were included with our package. Thanks to the wonderful Travel Online team for enabling such a special and afdordable family holiday.

Riccardo

21st Aug 2025

From initial contact to receiving a welcome home email on our return, Kristy and team cared for all our needs. Prompt responses and quickly helped us negotiate last minute flight cancellations which were not of fault to TravelOnline (airline issue). Thank you greatly

Caterina Campbell

20th Aug 2025

Excellent service

Lisa Beckingham

20th Aug 2025

Great experience.

Will use again!

James Taylor

20th Aug 2025

Very helpful. Everything straightforward and worked well from the booked flights to the accommodation and tours. I guess the only niggle would be at the beginning of the process when you pick the desired dates it does not mean they are available you have to wait for confirmation. If it could show available dates only would be helpful. I will not hesitate to use Travelonline again but will call next time.

Joanna Samios

20th Aug 2025

Great service and wonderful to deal with. Helped us make a 21st birthday truely special

Amanda Worker

20th Aug 2025

Kristy and the team have been fantastic right from the very first call I made to enquiry about travelling to Fiji.
All enquiries post booking our trip were handled promptly and professionally. All correspondence was informative and exactly what I needed to feel comfortable with our choice and with travelling overseas.
Thank you Kristy and team, for providing such great service. I look forward to being able to book another trip away via travelonline soon.
Regards - Maria

Maria Spataro

20th Aug 2025

We always use Travel Online when we book our holidays. Have used them 7 or 8 times now and always received fantastic service. We always encourage our friends and family to use Travel Online also.

Deborah Anne Louise Barrett

20th Aug 2025

We were very happy with the service you provided in booking out Fijian getaway, everything went very smoothly. Thank you.

Louise Garner

20th Aug 2025

All went well except for a couple of minor hiccups that were shown on our booking receipt but not recorded at the hotel. Thankfully we had a printed copy with us to show them.

Glen Teakle

20th Aug 2025

Amazing service. Will Definitely recommend.

Lisa Mazzaferro

20th Aug 2025

Booking process was very easy and when I called to clarify a few things, staff are very easy to deal with.

Anthony Boccia

20th Aug 2025

Booking with travel online was very easy & the holiday was very good value for money. I have no hesitation in recommending Booking with this company for family & friends.

Lance Purdon

19th Aug 2025