TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,330 customer reviews

Thanks to Nicole for organising our week away in Vanuatu. Whilst the resort was initially a bit of a shock as the rooms were pretty basic, once we warmed up to the idea of no phones or wifi in the rooms, we actually got to relax. The resort itself was lovely, right on the beach with a really magnificent pool.

Trevor Quemard

4th Sep 2023

Well communicated

Nirbhay Singh

4th Sep 2023

Excellent customer experience, we needed contact/confirmation on a few things, always very helpful and friendly. Will definitely use travel online again.

David Moulton

4th Sep 2023

No complaints here! The process was efficient, competent, and value for money. Well done.

Andrew Crawley

4th Sep 2023

Great service. We wre met at the airport and sailed straight out to our awaiting car to our hotel.

John Ballantyne

4th Sep 2023

Great service and comms, thanks

James Bailey

4th Sep 2023

Very good and accommodating service
Virgin airlines on the other side I would not recommend

Sten Lindeberg

4th Sep 2023

We had the best holiday, Nicole was fantastic - even at the last minute when I needed to organize a baby seat for the transfer! She did it so quickly without any issues. Will definitely be booking through Travel Online again. Thank you Nicole, :)

Hayley Barnes

4th Sep 2023

Great Service with back information , well planned holiday

Peter Greene

3rd Sep 2023

This is the first time we have used Travelonline.
Very good service and was impressed to receive all of the paperwork on booking.
All our queries were all answered well.
We were impressed that Grace met us at the hotel and explained the tours, pick up etc.
The only trouble we had was trying to upgrade to buisness class on the way home. It took sometime to try and sort it out but there were no seats available at the late stage.
I would certainly recommend Travelonline to out friends.

Karyn Bryant

3rd Sep 2023

The service we received from Tavelonline was great. Very easy to book etc. Our first time to use Travelonline. Would definitely use again and recommend to family and friends.

Amanda Nevin

3rd Sep 2023

Everything was perfect. Thank you

Scharlene Boswarva

3rd Sep 2023

Very efficient getting back to me with any questions.

Leeanne Hawke

3rd Sep 2023

Highly recommended will be back again in February it's our second trip with travel online amazing

Brett John Williams

3rd Sep 2023

TravelOnline were easy to deal with. They put together a package for us which was longer than the advertised deal and on different dates. I received fast responses to any queries I had. The flights were on time, no hassles with checkin.

Jo

3rd Sep 2023

Brilliant service couldn't as for better, will definitely be using you again. Thank you.

Kathleen

3rd Sep 2023

Everything was organised professionally with great responses and feedback.
Thank you for Natasha and the team.
I would recommend

Alexander Bran

3rd Sep 2023

This was our first holiday with Travel Online. An incredibly cheap holiday for 2 weeks flying Singapore Airlines to Thailand, staying in what was a very acceptable resort with breakfast, a half day tour of Phuket and pickups from and to the airport. There had to be a catch at that price and something major would go wrong!!

Not so! Everything worked perfectly. The planes left and arrived on time with our luggage present and undamaged. We were collected at the airport at the start and then from our hotel at the end of the holiday at exactly the time promised. Everything at the resort was as described in the blurb. Good food and a very comfortable room. There was no "funny business" with our credit card and no hidden costs. The included tour was very enjoyable. I was genuinely impressed.

I will almost certainly be using Travel Online again and I am more than happy to recommend this group and yes, this is a genuine review from a real customer, not AI generated.

Thank-you, Ms Nixon.

Julian Egerton-vernon

2nd Sep 2023

Was easy to deal with

Mervyn Bradbury

2nd Sep 2023

Really happy with the service and outcome of the holiday. We have already recommended this company with friends and family.
We would book again!

Samuel Hoskin

2nd Sep 2023