TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,960 customer reviews

Thank you for you help , it was a great family holiday and look forward to be booking next year again

Leonore Condelli

13th Apr 2023

We have been so happy to use your service, easy to navigate website and very clear communication. Love the payment options (we used BPAY). We were kept up to date with emails and reminders. We still have a trip to Fiji to take and currently looking at something for later in the year so you are obviously doing something right. Value for money on packages is also a factor, being a seasoned traveller I do a lot of research and Travelonline is running rings around other options. Thanks for your work.

Debra Embury

13th Apr 2023

Excellent service! Our first hotel was unavailable and then I received a call from Kirsty offering other options. She was extremely kind and helpful and provided me with 5 other options. Packages are value for money and more! Got everything we asked for. Extremely satisfied and would use travel line again without a doubt!
Thank you

Sanja Ivetic

13th Apr 2023

I would definitely recommend your services. It was so easy to book and get all the information needed. Had a prompt reply with my query. Will not hesitate to book with you again.

Lancy Lobo

12th Apr 2023

Everything was great, we will definitely use TravelOnline again in the future.

Peter Rumball

12th Apr 2023

Thankyou for you seamless booking prices, fabulous prices and great customer service

Jacinta Atherden

11th Apr 2023

The service received from Kristy Nixon was brilliant. The whole booking process and deposit and final payment done easily. The package we bought was fabulous. It was in a great resort with inclusions such as flights, breakfast, transfers, free wifi and 4 hour Phuket tour all packaged up so all we had to do was turn up at the airport, and then make 2 phone calls from the hotel to confirm pick up times for our tour and return to the airport. No hassle at all and at a very good package price. We are experienced travellers used to doing the research and bookings ourselves but found this so easy we will use Travelonline again for similar holidays in future.

John Carroll

11th Apr 2023

As a frequent traveller I found your package and service to be outstanding. The cost of the package was more than competitative. The choice of travel, accommodation and added trips were faultless. Compliments to those arranging the total package. I am hoping that a similar package is available in October this year. Can you please inform me of available options. Many thanks and again I appreciate your skilful packaging of this trip. I would strongly recommend the use of services provided by Explore. As a senior gentleman their sevices were far more personal and appropraite for my needs than alternatives. Perhaps you can inform me of your packages available in October 2013. Many thanks. Dr. Stewart Sykes.

Stewart Sykes

11th Apr 2023

Our holiday ran seamlessly, with no problems. All communication was answered quickly and efficiently. We will definitely be using TravelOnline for our future travel arrangements.

K. Warren

10th Apr 2023

Very pleased with the complete service and would recommend you to our friends.

Zlatko Dundovic

10th Apr 2023

Excellent support. Highly recommended.

Veronica Monahan

9th Apr 2023

Kristy was very helpful and thorough. we will be defeinietly contacting her again for our next trip

Lynne Stephens

9th Apr 2023

Excellent service again! Second time I have used Travel online for holiday packages. Easy and effective communication.

Natalie Ramsay

9th Apr 2023

We wouldn't hesitate to recommend travel Online. Their communication was great. Our flight was cancelled by Jetstar and travel online was in contact with us straight away. Looking forward to our Airlie Beach holiday in July :)

Juliet Hill

8th Apr 2023

Customer service at it's best. Keep up the good work.

Louisa Brasier

8th Apr 2023

Lisa was great and everyone was relatively responsive, I think I would have liked to not chase things like seating but overall I couldn't have asked for better service. Thank you!

Rebecca Myers

8th Apr 2023

Very easy and hassle free! Would recommend and use in the future!

Thank you!

Gregory (greg) Eric Davidson

8th Apr 2023

Helpful
Approachable

Sometimes difficult to communicate with a consult via phone conversation
Had to email

Darren Allan Robinson

7th Apr 2023

Travel Online were great to deal with. We had no issues and response to my questions were answered quickly.
Thanks again.

John Paul Palces

7th Apr 2023

I was really happy with my experience from Travel Online. When doing my research for good deals, I came across this site and although I had never heard of them, I was so happy I went with them for my booking!
So easy and quick with the reservation and easy to customise your package!

Rebecca

7th Apr 2023