TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,129 customer reviews

Excellent service. Very helpful and attentive. Everything organized was no trouble once on holiday.

Annette

23rd Oct 2013

The service we received was mostly emails with a couple of phone calls and in all parts, travelonline were fantastic. Completely informative, rapid responses, absolutely great deals as well. I will definitely be using travelonline for all future bookings. Thank you travelonline for our FIRST overseas trip and it was worth every cent :)

Lisa M

23rd Oct 2013

All our paperwork was in order and easy to follow, and it was good to have all transfers booked as well. I would recommend the company to others and would use it again myself if I travelled again.

Irene Mclaren

23rd Oct 2013

i was very impressed by the efficiency and ease of booking our holiday accommodation with Travelonline. The rate was the best that I came across and so good I even rang to check that it was genuine! You were able to offer exactly the rooms we were looking for and during the busy school holiday season.
We would definitely use Travelonline again and recommend you to friends.

Melanie Nair

22nd Oct 2013

Received a good service and would use/recommend TravelOnline again.

Karen King

22nd Oct 2013

Thank you so much for taking all the fuss out of booking, and then organising the necessary changing of our holiday plans. It was fuss free. Thanks.

Geoff Watson

22nd Oct 2013

Although the online booking process is impersonal, I have never had an issue with utilising Travel online. The online quotes are a great function. Every time I have submitted a query, Michelle has been the contact person for the quote. On occasion I have had a query, and have received a prompt email addressing my query whereby Michelle has been the author of the email. The process of booking is very easy to use. I have never had an issue with what the packages have included either. What I have received on the itinerary has been what I have received. All positive experiences here thanks. I will utilise Travel Online again.

Anthony Gasparini

22nd Oct 2013

Very happy with your service. Friendly &helpful.

Maria Colquhoun

22nd Oct 2013

Thank you, Amy, all went very well. We appreciate your prompt and courteous service and your great assistance to our daughter Emmy and to us. We had a brilliant time in Fiji-- loved everything, the accommodation, the perfect weather, the friendliness of everyone. The resort was first class. We loved the day cruise around the islands and had a good time with all our friends. Emmy's wedding was exquisite-- you would have loved it-- and the Reception could have gone on forever. We have already responded to a feedback to the Sheraton and have given them high marks.

Curtis Kistler

22nd Oct 2013

I found all of my dealings with travel online, efficient, fast, courteous and very competitive pricing.

I will definitely use travel online again.
Thank you.

Aileen Beale

22nd Oct 2013

Great service. I would book again and have recommended travel online to family in friends.

Jessica Giles

22nd Oct 2013

i tend to travel and book on line, but must admit the service and updates from Joanna Collins was fantastic and would highly recommend to all.
thanks!

Anthony Mardini

22nd Oct 2013

We thank Nicky Shield for utmost good - excellent help with our short vacation. It turned out extremely well at Hayman island. I gave Nicky free hands to choose something proper for us and it turned out extremely well. We thank her for beeing so eager to find something good for us.

Goran Lingman

21st Oct 2013

As always, booking our trip with TravelOnline was simple and hassle-free. Thanks again for providing some excellent choices of accommodation for us to chose from, and for supplying some fantastic deals. We recommend TravelOnline to all our family and friends who travel to Asia. We'll certainly be booking our next trip with you as well.

Kirsty Turner

21st Oct 2013

We gave Lisa a few options for our booking and also changed them a few times, but Lisa was always very polite and always got back to me with quotes really quickly. All our bookings and transfers were perfect and I would definatley use TravelOnline again.

Gayle Howe

21st Oct 2013

Nicky was very attentive and helpful when booking this trip for us. I would recommend and use Travel online in the future.

Lucy Mckenzie

21st Oct 2013

Hi Amy had a great holiday everything went to plan, the Hotel was great all the flights on time couldnt fault it,thank you very much,

Andrew Price

21st Oct 2013

Once again, fantastic service. Thanks for all your help in this last minute accommodation.

Billy Schilling

21st Oct 2013

Efficient and economical.
I would use your service again

Dean Opie

21st Oct 2013

We will definitely use Travelonline again. Easy process with everything falling into place. Slight hiccup in Bali with the room at the Stones Hotel (two single beds - I don't think I clarified this prior to departure) however sorted very quickly with the great staff helping us out. Transfers waiting for us on arrival and departure. If you want to book accomodation online as we did you were very helpful. Even answering email correspondence quickly. Thanks for your help. We will recommend your service as it was to us.

Stephen Geoffrey Hart

20th Oct 2013