TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,837 customer reviews

Trip was great, thank you!
Airport transfer company was also very good, as well as organising day trips for us.
Paperwork for the stay and knowledge of travelonline discounts at resort was a little unclear with staff, but everything worked out ok in the end. Massages and airport transfers included in deal were all with different companies off-site from the resort which was a little confusing but also worked out ok.
This could have also been my lack of travel experience on both counts!!

Thanks for a great holiday and first time trip to Thailand!!

Paul Wallace

10th Aug 2014

I am very happy dealing with travelonline.
Ida has done an excellent job.
these is the second time that Ida has booked a trip and advised me.
She is always very polite and have a good knowledge
Yes I had already recommended your service to my family and friends and they also booked their trips with you.
thanks, Sonia

Sonia Mapp

10th Aug 2014

I found Danielle to be most helpful and prompt and i would use your service again. thank you. Mavis

Mavis Uldrich

10th Aug 2014

Online service was perfect, every email and queries were dealt with in a prompt manner! will use again!

Jacobus Lammers

10th Aug 2014

Liked that everything was very easy to book flights, accommodation etc, in one place.
Would certainly use again & recommend to others.

Beverley Kelly

10th Aug 2014

Great customer service and great packages! Especially as we only booked a few weeks out. Great service on arrival and departure in Phuket too!

Melissa Hadley

10th Aug 2014

Very satisfied with your professional service and I would book with you again thanks Ross Macdonald

Ross Macdonald

10th Aug 2014

Very helpful. Yes i would book again recommend.

Danielle Noorbergen

10th Aug 2014

Happy with service, would book again

Anna Tushuizen

9th Aug 2014

I would book again - very efficient and speedy service and follow up. Well done.

Elizabeth Short

9th Aug 2014

Really easy to use service. Everything ran smoothly and we had a great trip.
Thanks for your help.
Regards
Jo

Joanne Mitchell

9th Aug 2014

Very efficient and helpful

Nicole Nye

9th Aug 2014

Yes we would definitely book with you again.Everything except one additional trip from Hamilton Island was organized brilliantly. (The additional trip with the hic cup was only confusion with the pick up point..ie we were on Hamilton but the ticket said pick up Airlie Beach!!).....soon sorted......overall an excellent service...thankyou!

Jill Cunningham

9th Aug 2014

Everything went very smoothly from hotel transfers to hotel bookings. Thank-you!

Rebecca Tallack

8th Aug 2014

No complaints. We found our travel experience was wonderful. All details were emailed promptly including updates to flight details. We would recommend Travel Online to family and friends and would book online again.

William Evans

8th Aug 2014

I set out to do my own booking without pushy in store agents to tell me what I wanted without needing it, I found TravelOnline to be the perfect tool to book my holiday having been to the destination before I knew exactly what I wanted to add to my package. I had a good communicator online with the help I needed and answered promptly. There were no hidden charges with everything transparent and up front - I will definitely use this service again in the future - Thank you Lisa Scull a most enjoyable holiday without stress was had.

Paul Maguire

8th Aug 2014

Thank you for all your help. We have absolutely nothing to complain about.

Angus Charles Mackinnon

8th Aug 2014

Everything went perfectly. We couldn't have asked for more. Any questions we had were always answered in a friendly and happy way. Never had any trouble contacting you. We travelled over with family who booked with other agencies and they experienced several issues with their bookings. We would definitely recommend you to family and friends and I wouldn't book with anyone else.
A big thank you
Kristine Harrison

Shannon Harrison

7th Aug 2014

The level of customer service provided by Annaleise and staff was of a very high standard, and I intend to use Travelonline when I book a holiday next year. The facility to pay the accommodation off in instalments is a huge advantage which makes it easier to save and pay for the holiday

Timothy Kerrigan

7th Aug 2014

I would definitely book again, great communication, easy to deal with hassle free travel. Thankyou!

Michael Gardiner

6th Aug 2014