TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Total Reviews: 13,001
Average Rating: 4.85 out of 5

Customer Service Reviews

Our entire trip went very smoothly. No problems with anything. Will use service again and will recommend to friends and family.

David Healey

13th Nov 2014

Very friendly, great service and have already recommended you to family and will continue to do so

Joy Adam

13th Nov 2014

Thank you for your help especially when our original accommodation feel through at Castaway. The Sheraton Tokoriki was beautiful we had a lovely holiday. There were a few things I would change if we went again I felt the family suite was a little small for the amount of time we were there. The location of the island was great as it was sunny for us when the weather was not so great on the mainland. So we were very happy for that. The staff were amazing. Thanks for the suggestion as I would never have known this resort existed.

Carolyn Scott

12th Nov 2014

Excellent and fast service.
I will be dealing with TravelOnLine in the near future.
Well done, keep up the great work

Ross Dibella

12th Nov 2014

Fantastic Service! Great deal with friendly staff to assist you at every stage of the booking process

Mandy

12th Nov 2014

the only small detail we our transfer arrived at 5.45 pm to take us to the airport for a 11.55 pm flight and we had made arrangements to have dinner with some friends so we asked if he would come back at 7.30 pm he was quite happy to come back and did not make us feel bad
over all perfect
Thank you

Marie Dillon

12th Nov 2014

Love being able to research and compare properties myself. Travelonline is so easy to use and I can not fault the service. I have booked more than once with Travelonline and will again. Thanks!

Bridget Newman

12th Nov 2014

I was very impressed with your service. You emailed us on a regular basis to keep us informed on our booking. I would not hesitate to recommend travel online.com to anyone looking to book a holiday. Overall it was a very positive experience.

Karen Bowkett

11th Nov 2014

Very fast, well and professional service... everything booked we got with no problems.... thanks travelonline

Karon Power

11th Nov 2014

Excellent service. Answered all questions and requests. Would definitely use this service again.

Rose Nguyen

11th Nov 2014

Prompt service and very competitive - thanks!!!
Will definitely use again.

Antonia Cambria

11th Nov 2014

Easy straight forward travel service.

Luke Thomas

11th Nov 2014

Having never used an online travel agent I was skeptical; I admit that I rang the airline to ensure they actually had our booking... To my delight everything was so well organised... the thing that went wrong with our trip was the one thing I booked myself!

Thank you to Joanna and your team. You made our holiday so easy; we will use you again and we have already recommended you to our friends.

John Kates

11th Nov 2014

Excellent service from inception to completion. I would definitely use and recommend the service again.

Gerardo Dilucchio

11th Nov 2014

I was happy with Amy, who delivered quick and valuable responses when contacted. Yes I would recommend to family / friends

Andrew Murray

11th Nov 2014

TravelOnline and Rebecca were wonderful and very easy to deal with. The whole booking process was extremely straight forward, and all taken care of. Rebecca even kindly arranged to cancel and re-booked our holiday to help out with a family illness. I was really impressed with the professional and friendly service received, and would love to book another holiday through Travel Online. Thank you Rebecca!

Larissa Dimauro

11th Nov 2014

We are back and suffering big time with post holiday blues. We had such a great time and we are so in love with Malolo that we will be back for sure. From the minute we stepped onto the jetty we were treated like royalty. All of the staff were amazing, and we felt like family by the time we left. They bent over backwards to look after our group and the ceremony just blew us away. It all went too fast though. I have long forgotten the issues I had with the one staff member from Ahura resorts on the mainland. Not sure what she does but the staff on the island make everything work so beautifully. I suspected that would be the case. Marian Kahn and Miri made everything happen for the ceremony and we could not have asked for more. They arranged to have our bure decorated the day of the event and it was one of the most touching and beautiful things I have seen. Ace at the beach bar was so patient and wonderful with our large group and was always very welcoming and accommodating of our needs such as setting large tables and coordinating our orders.

Selfishly, I'm not sure I want to share any of this with the general public as we don't want too many people finding out about our island paradise. It truly is up there with the best holidays we've ever had.

Thanks for all your help along the way and helping to iron out the few problems we had before our departure.

Roslyn H.

11th Nov 2014

Thank you for you services

Irina Blioum

11th Nov 2014

Everything went as I booked, no surprises.
Would use this service again

Patricia Emptage

11th Nov 2014

Great service everything organised well and I didn't need to worry about a thing. Would definitely use travel online again. Thanks for organising a fantastic holiday.

Kelli Heron

11th Nov 2014