TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

The whole booking and trip were hassle free with all the travel on time. Your website was easy to navigate and accurate with no hidden costs or problems, yes I will use your site again and yes I will recommend.

Richard Doyle

25th Sep 2017

Easy to book and pay. Every time I had questions or needed help I was given great service. There were no problems once we got travelling either. Thanks.

Heidi Roberts

24th Sep 2017

Got us the best deal

Susan Lawrie

24th Sep 2017

Mixup with vouchers but got itsorted

Colleen Crumpton

24th Sep 2017

Good service, prompt followup

Janelle Reynolds

24th Sep 2017

Great to deal with. Thanks.

Kellie Knight

24th Sep 2017

Great service, totally recommend!

Kathleen Wilkinson

24th Sep 2017

Service was great - really helpful and patience and helped me get the deal and dates I wanted at a fantastic price. Would definitely recommend and use again. Thanks

Tara Baker

23rd Sep 2017

Lisa and the team at Travelonline provided us with an excellent service through out the whole trip.
Everything was done to perfection and the team kept us updated with nice tips and follow up emails to make sure our trip is an enjoyable and memorable one.
Thank you all so much :)

Sam

23rd Sep 2017

We received excellent service from Jodie and the team at Travel Online. Their responses to our numerous questions were timely and detailed. It never felt as if we were forgotten about. Our holiday was seamless thanks to their professionalism.

Aaron

23rd Sep 2017

Efficient and friendly service.

Neil Thomson

23rd Sep 2017

Yes I would book again

Colleen Crumpton

23rd Sep 2017

Everything went according to plan
The service from travel online was excellent
The only problem was with a miss understanding with late check out the resort said there late check was 12pm
And you said 6pm we had to pay 2000baht extra for two rooms to stay till 6pm not happy with the extra cost
Overall excellent service

Cherylyn Joy Gibson

22nd Sep 2017

as with all our trips with travelon line excellent

Gary Matthew

22nd Sep 2017

Fantastic service from start to finish! Rebecca was especially helpful when we had to cancel our overseas holiday because of a change in circumstances and then helped us to rebook another holiday.
I also love how you can build your own quote online and add/change things depending on what you want.
Will be recommending this service to all my family and friends.

Shane Gibb

22nd Sep 2017

Did not have any problems. Would book again and recommend to others.

Carol Davis

21st Sep 2017

The trip arrangements were seamless and proceeded without incident.. The included massage was at in a business location in Patong that was difficult even for the locals to find. The massage service was sub standard as it was conducted on a mattress on the floor and lacked privacy. The local travel provider who met us at the resort, lied about the cost of excursions to local islands and shows. This was not unexpected as we had been to Patong before and we were able to greatly to improve the cost of these excursions. This was a trap for the uninitiated. Excursions are better sourced from agents in Patong main street. We will us Travel Online again based on the value and service received.

Roger David

21st Sep 2017

Great reliable service. Will definitely book with you guys again.

Luke Graham Antoniolli

21st Sep 2017

The service given was excellent, without any undue pressure whilst I was considering options for flights and resorts. When booking was complete the confirmation was prompt and very good. An oversight which should have been bought to my attention is, that the transfer from the airport to the resort was only one way, not a return voucher.

Heather Dixon

21st Sep 2017

Easy

Wayne Baird

20th Sep 2017