TravelOnline Reviews

The experience was great in doing everything online. We had some minor hiccups but Shameem was extremely quick to rectify. Otherwise everything was scheduled and went as per plan. I'd use the service again for sure.

So thrilled that we were able to transfer our holiday credit to use within Australia. Very grateful for Travelonline & all the assistance the staff provided throughout what can only be described as, the most challenging times ever for the travel industry.

Fantastic getaway. Very good communication. Friendly and Easy to deal with.
(Shame the transfer back to the airport on the final day wasn't included)

Kristy was very helpful at finding me a reasonably priced hotel and close to trams with short notice for the GC marathon weekend. Will definitely use this service again.

Package was fantastic value, documents were sent to us in a timely manner and our holiday went off without a hitch.

As always great service, zero issues with transfers and connections. The best part of travel online is you can turn up at the airport with your passport and everything else is organised for you

everything was smoothly as can be! thank you

We got a great deal with travel online, as first time customers the experience was simple and customer service very good to deal with. We had requests about our booking which were actioned promptly. The deal was second to none with great inclusions. We will definitely look to book with Travel online for another holiday in the future.

Great holiday experience,
Thanks Kristy and travelonline team.

Really great service! Excellent communication at all times. Thank you!

Overall a positive experience. First time booking a package through an online travel agency so was a little sceptical but pleasantly surprised.

The accomodations and arrangements for our stay did not disappoint.
A stellar holiday experience.

Great service, holiday ran with ease. Fiona was very helpful, informative and efficient. Will use travel online again

While I had no problems with TravelOnline my daughter found it difficult to get a timely response. She had to cancel her trip due to Covid but responses to her queries took some days. Fortunately, as I understand it, the hotel itself (Radisson Blu) gave her a credit without the help of TravelOnline.

Great communication over what has been a very difficult 2yrs through Covid. Very friendly and helpful staff that will offer the best for your needs. I would definitely book with Traveonline again and recommend to family and friends.

We have booked previously (pre-covid era) with Travel Online and have been happy with the service both times. Travel Online source great value packages and are very helpful choosing dates and flights. All documentation was received in good time with no stress.
Thank you Kristy
We will be happy to book with you again sometime, although, have been to Shangri La twice and that is enough, will be looking for a new resort next time :)

I am so very thankful and have nothing but praise for the dealings I have had over the last 18 months and 3 reschedulings of our holiday to Norfolk Island due to lockdowns and travel bans.Norfolk Island was absolutely spectacular. This was our first ever overseas trip and it went very smoothly.A very positive and memorable experience. Thank you so much for your help and service.

Very easy to communicate with, Travelonline provided a prompt and professional response when I requested a change to booking dates due to covid. Staff were very polite, helpful and alleviated my concerns. The price offered for accommodation was the cheapest available of all online booking agents.

I would book with you again and I would recommend you to friends & family because everything went smoothly from the booking to the end.

We have been dealing with travel online for a few years now and service has been good although I like to speak to someone but they prefer email,I suppose that is just the way things are these days.Will be using the rest of our credit (due to COVID)for Hamilton Island.