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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,336 customer reviews

Great website and prices, really easy to book. Also love that you can cater for our family of 5 easily on the website.

Glen Wallace

18th Feb 2020

Rhiannon was very patient with us !! trying to organise a trip for 5 friends was a bit frustrating however Rhiannon was very helpful.

Paula White

17th Feb 2020

Thankyou so much.. we had an amazing trouble free holiday. Everything was taken care of and for this we were so grateful. Couldn’t thank you enough and will definitely use your services any time we take a holiday.

Gregory Murphy

17th Feb 2020

Amy was Fantastic, even when there was a small hiccup with a flight being changed she was able to make the transition onto another flight very smooth and easy

Brett Fawcett

17th Feb 2020

This was an excellent deal, the airport transfers are important now in Bali. The hotel is awesome, perfect for a couple or small group. Their breakfasts were great. Finn's was a bonus, felt like royalty!
We've told everybody we meet about TravelOnline!

Gavin Cotterell

17th Feb 2020

Travel online was great. Lisa did a great job. Will recommend travel online to anyone, I can highly recommend them. I think this was our 4th holiday we booked through travel online and will keep using them, a great company. Thank you Lisa for all you’re help even when we went through a difficult time when we lost a family member and we needed to change dates you were there to help us. Thanks again. Looking at the next holiday already.

Gert Pieter De Beer

16th Feb 2020

I was pleasantly surprised by the service and attention we received by an online agency. Poi Mellon, our agent was very responsive, helpful and exceptionally professional. We had a great experience both with the destination, resort and service provided by TravelOnline, particularly Poi. Thank you!

John Michael Bryden

14th Feb 2020

This trip to Fiji is the second time that we have used Travel Online. As with our first trip to Hong Kong, absolutely everything went as planned. I can’t heap enough praise on the Travel Online crew for their helpfulness and thoroughness in organising our trip. Just select the dates, tell them what type of room you want, what you would like to see and it’s done. There is nothing left to do but pay up and enjoy your holiday. Once again, many thanks to Travel Online for taking the worry out of organising a trip. We will certainly be returning to them for a trip in the future. Thanks heaps.

Don Puren

14th Feb 2020

I have booked my holiday with your company for five times now and I have to say what a pleasure it is to do Business with you company , nothing is a hassle..
In fact I’ve only got home yesterday and I’m about to book my next holiday with you .

Thank you for making our holiday great such great service and such a good price can’t recommend your company enough

Colleen Jenkins

12th Feb 2020

Ashleigh was fantastic with quick responses to my questions. package was fantastic and noo problems with tour.. fantastic..
love travelonline booked many packages.

Wayne Hawley

12th Feb 2020

I found you efficient and trustworthy and will deal with you again for our future travels. We plan on going to Vanuatu some time soon and see that you have some good deals. See you soon.

Owen Johnsen

10th Feb 2020

thanks for making this process so easy, first time we have booked through travel on line, after quite a few phone calls due to my hesitation and all queries were handled professionally and all questions answered
once we booked, payment was easy, reminders came on time
since this experience was so easy, I actually booked another holiday with you guys and will probably do so again in the future

Irma Terlato

10th Feb 2020

The team were always helpful and patient with what ever changes I wanted, they ensured the reviewed all options to give us the best possible price and bookings.
We had an issue with a transfer while we were away and all I needed to do was make a call to the office and it was sorted.
Just wish there was a free call number to contact you while we were travelling in case we needed to contact you (as I did) luckily I had purchased a local SIM.
Would definitely book with you guys again - we had a great experience. Thanks so much!

Lynette Batson

9th Feb 2020

everything went like clockwork. The transfers were there and on time. The flight on Fiji Air was great.
The Shangrila was in a beautiful setting. The Coral Coast is a wonderful part of Fili

Sharon Schruba

9th Feb 2020

Web page was easy to navigate.
Communication was quick and clear.
Payment was easy.
When i need to call to verify an issue - no problems.
I had to contact the airline direct to arrange seating, but that was easy.
All in all a good holiday package - good flights, not too long to wait fro transfers, nice room and inclusions.
I will use travel on line again.

Daniel Wright

9th Feb 2020

What a great team you have. No dislikes just loves. Poi took care of everything from the getgo so smoothly. I am so thankful for her help in getting us to and from Fiji. No issues on your guys part, just ours. And Poi again aided with those issues. From me and my family, thank you so much, truly appreciated.

Eli Leoo Olo

8th Feb 2020

I was not sure about booking with you however I was pleasantly surprised. Everytime I called or emailed your office, my questions were answered and I had complete peace of mind. I would definitely recommend you to my friends. Thanks for an amazing holiday.

Linda G

8th Feb 2020

This is the second time we have used travel online. Extremely good to deal with. Communication was great, will definitely use them again

Shane Johnson

8th Feb 2020

Amazing. We had a great experience from start to finish and everything was great. Highly recommend - the deal we got with Fiji was fantastic and the ease of the process was awesome. Thanks guys.

Jamie-lee Mcmeeking

7th Feb 2020

Very satisfied with ease of booking and certainly recommend you to family and friends.
Prompt attention to booking request and all ran smoothly..
Our previous travel agent was hard to contact and rarely rang back when messages left.
Thank you for a trouble free holiday.

John Clarke

6th Feb 2020