TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,967 customer reviews

Fabulous value for money, we loved the resort and the great package you offered. We look forward to usually you again.
Many Thanks

Helen and Fernando

Fernando Nadile

16th Jan 2020

Great experience with TravelOnline. We were looking for a last minute, all inclusive holiday package as we needed a break and didn't have time at the end of the year to organise something ourselves. TravelOnline delivered exactly what we needed and made the process so easy. Will definitely use again in the future.

Nathan Barr

16th Jan 2020

Although I did not always speak to the same consultant, our emails were always dealt with efficiently and quickly. Great service. Thank you

Julian Edwards

15th Jan 2020

It was an excellent deal - having all our food & beverages covered for our stay made it so much less stress about cost of food and we just ate & drank whenever we wanted. Everything including transfers was covered and organised. We pretty well just had to turn up at the airport and go.
The service was great - prompt & efficient. There were no issues at all with our booking. Everything happened as it was meant too.

Jenny Mattner

14th Jan 2020

We thought we'd found a great deal for our holiday but it turned out that the original resort was booked out for our dates. But not to worry as Clare was able to provide a great recommendation for an alternative that was even better than our first choice - perfect for what we were looking for. The whole booking process was easy.

Stephen

13th Jan 2020

Have booked 2 holidays with Travelonline : Fiji and Phuket. All correspondence and travel vouchers received promptly and any enquires via email or telephone answered quickly and politely. Easy and reliable way to book holidays with great deals and locations available. Would definitely recommend Travelonline and have no hesitation in using them again in the future.

Justine Champion

13th Jan 2020

Poi was extremely helpful in our search for a family holiday. She answered questions promptly and we absolutely loved Heron Island. Thank you Poi!

Nathan Mcguire

12th Jan 2020

First time booking online and not with a travel agent, was a bit sketchy about doing this. Can’t belive that everything just slotted into place and not one thing was out of place. Highly recommend travel online and will def use again. Thankyou so much !

Joshua Major

11th Jan 2020

This was our 2nd time booking with travelonline, and wouldnt hesitate to use them again. Their customer service is fantastic. Plus they went above and beyond when virgin kicked us off the plane (because they over booked) to organise us on another flight as well as finding us an extra night accommodation due to the flight change. They made what was a very frustrating time dealing with virgin much easier. Can't wait to book with them again.

Jasmine Hoy

10th Jan 2020

No issues with our recent trip to Bali, communication with Lisa from Travel On Line was prompt and professional.

We would give Travel On Line the opportunity to quote on any trips in the future.

Michael Barson

9th Jan 2020

Service was excellent and I got answers to my questions quickly every time I asked something. Everything worked as promised. I'm really satisfied to Travelonline! :)

Anne from Finland

7th Jan 2020

Great service the whole time, touched base with us while away with the threat of an impending Cyclone as well which was appreciated.
Would definitely book again

Eloise Beveridge

7th Jan 2020

From our initial online holiday request, our travel coordinators/ consultant, Amy Ross of travelonline was exceptional.
She contacted Us immediately when we submitted our online requests For our accommodations in Phuket and followed through our requests immediately.
She made payment, travel and accomodation so easy for up that all we had to do is tell her where we wanted to go for our holidays and she managed the rest effortlessly.

Thank You Amy...

Regards,
Rick & Simone Kessner
Sydney, Australia

Rick Kessner

6th Jan 2020

The service from Travelonline is always a great experience, We all had an enjoyable Hawaiian holiday, due to you lot!
Thanks again for everything you provided, we had no hitches, just good times!!

Nicole - Gayle - Claudia

6th Jan 2020

The help and support was great, especially due to the cyclone at the time. Thank you.

Cherylanne Campbell

5th Jan 2020

Thanks for such an easily family holiday. Everything went very smoothly, and it was great knowing that we didn't have to plan a thing.

Jemima Beal

5th Jan 2020

extremely efficient service,
no hassles
no clarifications needed,
and with me not having alot of time on hand to plan Lisa made this trip so easy to plan and pay for without the need to keep liasing back and forth. i Live in New Zealand and booked this with you guys and would do so again.

Sanju Kumar

5th Jan 2020

Great communication. The BEST website in the business. Well done and thank you.

Fiona Hallam

4th Jan 2020

Great service...you were there with me at the time of need. A tropical cyclone had hit Fiji - Nadi and all the flights were cancelled for one and half days. Initially my flight was also cancelled and I was in a concerned situation. I approached Travel Online on email ( as I didn't have the local contact number) and got very prompt response back.

I am back to Sydney now. Based on my recent experience, I highly recommend TravelOnline.

Cheers!

Kavindra Mohan

31st Dec 2019

Thank you very much. All went to plan perfectly including claiming vouchers, transfers, etc etc
Cheers!

Michael Gilbert

31st Dec 2019