TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,836 customer reviews

It was very easy to book with you, & everything was well organized.Clare was most helpful & promp with any quiries we had.

Yes would definately book again & recommend.

William Fitch

14th Mar 2013

I booked my hotel through Shameem Oozeer. Everything was easy and it all went smoothly. There were no hidden fees or bad surprises so I would recommend them anytime.

Ashley Deering

13th Mar 2013

We recently took a family holiday to Fiji. We were delighted with the fantastic service we received from TravelOnline, which was way beyond our expectations. Prior to departure, emails/quotes were returned/provided promptly, prices were very competitive and the staff (Natalie and Bree) were honest, forthright and a pleasure to deal with in all our communications.

The real test came during the holiday when we encountered a problem. We tentatively called the "emergency" number provided by TravelOnline late on a Sunday afternoon. To our surprise, we were greeted by a calm and friendly voice and a professional and speedy resolution to our (not insignificant problem). It is no understatement to say that TravelOnline (Bree/Natalie) saved our holiday. We will definitely be using them in the future and would happily recommend them to others and (in fact) already have.

Don Nicol

13th Mar 2013

Great prompt service from Rebecca in regards to this holiday I booked on behalf of a friend of mine. She loved the resort I suggested.
The process was easy to complete considering there was no need to go to an actual travel agent.
We would both definately book again with travel online.

Maria Podetti

13th Mar 2013

Shameem was very knowledgeable and replied back to any enquiries with a prompt and friendly manner.
Will definitely recommend to our friends

Paivi Jylli

13th Mar 2013

Excellent service and quick to respond to emails.
I have forwarded Shameens details on to many people!

Cherie Condell

13th Mar 2013

Have used you before and will do so again.

Patricia Connor

13th Mar 2013

We liked the fact that no change of mind or detail was a hassle .. Rebecca was excellent and I would call on her again (and will call on her again) for future trips.

We would recommend you without hestiation.

Andrew Lee

12th Mar 2013

Entire booking process was very easy even when I made last minute alterations. Entire holiday ran very smoothly. Great service. Thanks guys. I would definitely recommend you to everyone.

Melanie Ponton

12th Mar 2013

Extremely happy with your service. Extremely happy with the options for travel provided. Extremely happy with World Travel Service who provided the transfers and tours while in Patong. Would certainly use again.

Stuart Sutherland

12th Mar 2013

Very good service, fast and reliable.

Derek Street

11th Mar 2013

Would recommend to anyone.

Celeste Van Der Heyden

11th Mar 2013

The continual emailed information and feedback on our booking was excellent. We would definitely use Travelonline again and will do so in the future.

Stephanie Cooper

11th Mar 2013

Very helpful if you have a query and respond efficiently. Notification of booking and payments receipts were prompt. The staff were polite and informative. Yes we would book with you again and we have recommended this sevice to others since our return form Fiji.

David Toohey

11th Mar 2013

Service was good. T.O.L Representative responded quickly to queries I had about Travel/Accommodation booking paperwork and invoices.

Yes I would book again with T.O.L

David Mcdonald

9th Mar 2013

This is the second time we are using travelonline. Services is the highest of quality and eventhough this is an online travel agent, I was able to pickup the phone and speak to someone when I need to.

Definitely recommend travelonline to friends and family.

Kevin Du

9th Mar 2013

I was concerned about using the internet to book the entire trip. It worked out really well. All questions were answered promptly and effectively. I would definitely use this service again.

Colin Smith

9th Mar 2013

Everything was in place, I couldn't fault the planning.
Yes I definitely would consider buying a pacgae holiday through travel online.

Robert Ferrara

8th Mar 2013

We didn't have any problems with the service.
We would book again with you and would also recommend to others.

Adarshna Shankar

8th Mar 2013

best service.hassle free organisation at the right price

Kevin Walker

7th Mar 2013