We stayed 12 nights between 27/04 and 09/05/2014 as family of four including 2 x teenage sons, our 2nd trip to Phuket, 1st stay at Kata Beach. Our reservations about our decision to use this resort in consideration of the negative reviews were allayed the moment we checked in. The lobby was bright & airy, staff were efficient on checkin & courteous at all times, if you greet them and smile so will they ! Our request to have buffet breakfast upon arrival was not a problem, we were also given the use of a room and all facilities for the first day without charge as we checked in 8.30am, this was offered without request & sincerely appreciated.
We had deluxe rooms which were huge with beautiful outlook, very clean & tastefully decorated, daily housekeeping standard excellent, complimentary bottled water daily. The only hiccup was a king bed for my sons instead of the twins ordered, this was immediately rectified by staff when advised with a change of rooms the next morning
Location, Location, Location - what can you say, magic beach one side, beautiful clean pool/gardens in the middle, all the restaurants, cafes, mini marts, taxis/tuk tuks & shops you could want within easy walk, all open till at least 11pm every day & without the constant badgering of Patong - much more laid back. The bar across the road with the waverider was a great hit with my boys.
The buffet breakfast was great with something for everybody, room service good value, the pool bar great for coffee, drinks, snacks & light lunches, buffet meals good but get there early as replenishment stops quite early.
Plenty of sunbeds, perfect poolside massage, good wifi at the pool & in the rooms (we paid & worked great, only AUD$20 for a week login which we used over several devices) The beach was good for a long walk, clean for the most, full of activity including kiosks, hawkers, jetskis, parasailing, massage etc
We have absolutely no complaints & already planning our return next year, will stay here again, everything at your fingertips...