TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,668 customer reviews

Overall I received good customer service from your staff

Franklyn Williams

2nd Jul 2013

Thankyou so much for the service you provided us for our holiday. Your professionalism was appreciated. You kept us informed for due dates for payment and when we had questions you responded promptly. We all had a great holiday staying at the Melasti, even though it was the first time we booked a holiday through travelonline it certainly wont be the last. Well done and a big thankyou to all. I will definetly be recommending Travelonline to family and friends.

Donna Gobourg

1st Jul 2013

Yes book with you again for next year good job.

Robert Yates

1st Jul 2013

This is not the first time I have booked with Travelonline and would uses your company again, I have also just reciently recommended you to others who were looking to book accommodation

Debbie Coupland

1st Jul 2013

During the whole booking experience I have received prompt first class and professional service.

I will recommend and use your services in the future

Thank you

Geof Whyte

PS: I will not stay at the Griya again. Despite friendly and courteous staff, I found the meals and general services to be very ordinary.

Geoffrey (geof) Whyte

1st Jul 2013

Absolutely fantastic service and i will definitely be using travelonline again

Andrew Clark

1st Jul 2013

great trip, great value and easy to organise, thanks.

Edward Powlett

1st Jul 2013

User friendly. Would recommend to family and friends.

Jackie Border

30th Jun 2013

We have now used this service on several occasions and have never been disappointed! Definitely use and recommend this service to others!

Anthony Patterson

30th Jun 2013

All aspects of dealing with Clare could not be faulted.
Professional, quick response, ready to help and assist in any aspect
of our needs.
Thank you Clare.
Will book with TravelOnline again, and will recommend you to everybody.

Andrew Rozkowicz

29th Jun 2013

Would book thru TravelOnline again, good pricing and excellent service. Free vouchers were excellent.

Janos Setlak

29th Jun 2013

i have used your services before and are very impressed and have recommended you to friends as a result.

Virginia Baldwin

29th Jun 2013

would book with you again. esp as we can discuss things over the phone.

Keith Collins

29th Jun 2013

Prompt replies. Website was easy to navigate and flexible.
Personalise with phone contacts. Talking to someone you can understand what they are saying.

Yes would book again and recommend to friends

Dat Tran

29th Jun 2013

Great, easy to use service. Would use again.

Domenic Belfiore

29th Jun 2013

Very prompt responses; helpful and professional attitude

Alan Leisk

29th Jun 2013

Excellent service and Annalise was fantastic and very helpful.

Christine Gibson

29th Jun 2013

Everything went as planned. Your service was super efficient!
I have recommended you already. I did try to get 2 quotes for our holiday but yours came so quickly I had booked through you before the other company got back to me.

Susan Townsend

27th Jun 2013

The service given by TravelOnline and specificly your Bali office was exceptional.

I was very happy with my initial consoltation with Natalie regarding changing my details to original request. She was very accomodating and helpful making decisions to best suit.

Once in Bali I had changed my flight details regarding return trip to Perth. I contacted the Bali office to advising of change and requested if able change in pickup serivice location and time as I had also changed hotel accomodation. The Bali office was helpful and friendly and found that nothing was a problem. On my return trip (as with other pickups) was collected without any problems. On time and with friendly drivers.

On my next holiday I will be very happy to use TravelOnline again.

Michelle Hall

27th Jun 2013

Very Happy with the service thankyou,everything went smoothly and at competitive prices.

Regards Dave Garland

David Garland

27th Jun 2013