My friend and I stayed here for four nights in March. Immediately, the staff were so welcoming. When needed, they were very prompt. However, at times they were possibly too friendly and stayed to long in room to chat.
This hotel was just over 1km from the Ubud Palace and the art market. The hotel is about 600m from supermarket bintang, has good restaurants close by, and a minimart over the road. If you can't walk the distance, a shuttle runs from the hotel to the centre of ubud approx 4 times per day.
The breakfast was fantastic!! Eggs cooked to your liking, bacon, balinese food, breads, pastries, balinese sweets, fruit, yoghurt, muesli, salad, juices, coffee and tea,
We did not eat at the restaurant but prices look reasonable. Ignore previous comments about poor western food - what do you expect when you ask a balinese person to cook a non-balinese dish? You're in bali, eat some Gado Gado.
On one occasion we could not access the wifi in the morning but was working by the time we returned to the hotel that afternoon. It was annoying to have to resubmit log in details when returning, however, if saved to your phone, makes it a smooth process. The speed was fine! At the end of the day, you are on holiday and you may need some wifi to look up reviews and maps etc, but it's not the end of the world.
Be aware there are plenty of steps (at time steep and narrow) throughout the hotel so if you have problems managing steps, this might not be ideal for you.
Our room was Bukit 2, directly next to the main road which was quite noisy during sleeping hours! I'm sure any of the other rooms would have been fine.
During our stay, the main poor was being refurnished which was disappointing, however we were just unlucky with our timing.
This place is well worth the visit!