Sunwing Kamala Beach is a 4-star resort located 45 minutes south of HKT airport. We (2 adults and 4 young children) flew direct from SYD on Jetstar and arrived on time at 8:30pm with private transfer to the resort where check in was quick and hassle free. The only problem being we asked for 2 adjoining rooms (Royal Pool Access Rooms) side-by-side, but was unable to get them so instead took 2 rooms separated by 1 room in-between. Renee (Manager) was able to resolve this issue quickly the following morning with 2 perfect rooms on the southern end of the resort (2110 and 2111) ideally opposite the 2 larger swimming pools with the pool slides and more importantly the pool bar! The first rooms we were given were in the north building 3120 that weren't bad, but quieter given their more secluded northerly aspect.
Breakfast buffet served 7:30am - 10:30am was pleasant and offered all the usual western and asian foods one would expect. Bountiful but not as over the top like in some 5-star resorts. Has everything a family needs except made-to-order items like poached eggs and personalised omelettes. Tasty and no one got sick (like we did in Bali). We did not try lunch or dinner as there were too many restaurants just outside of the resort to choose from that were (5 minute walk) that were great and more affordable.
In general, the rooms were 4-stars but he facilities were 5-stars. We had 2 x Royal Access Pool rooms (south building by canal) which were perfectly located but could use a bit of TLC particularly in the bathrooms with wear and tear showing. The pools and facilities are top notch and provided endless fun for the entire family. Pool was warm but that could not be helped due to summer heat. Our only complaint was that the coconut trees need their coconuts cut down as some overhung room balconies and pool.
Staff were great! Special thanks to Renee and front office team who solved our small room problem. Service was quick and very friendly. Location perfect and Kamala offered everything anyone could need, however the public access pathways were in disarray still recovering from the Tsunami. The canal was a bit questionable but did not smell or attract insects (surprisingly).
Prices: Dinner for family of six = 1,300 baht. Massages = 300 baht for one hour. Taxi from hotel to Patong = 400 baht. Water sports were a bit pricey, but the beach and water was clean and warm. Kamala is definitely quieter than say Kata, Karon or Bang Tao (Laguna). Stay away from Patong unless you like crazy all the time. Food is delicious, don't be afraid to try the local Market they have on Monday and Fridays just outside the resort. Thailand rules! Forget Bali.