Ratings are averaged based on 323 reviews.
I love everything about this hotel. The staff, location, rooms, food, pools, price. Its sad that a lot of the fantastic staff won't be returning after it is rebranded - staff are what make a hotel. Lets hope prices don't go up with the name change too!
Beautiful resort service was excellent location was great food was excellent very relaxing would stay there again
Great staff place is always nice and clean.
Hotel is pending renovation but didn't impact our holiday. Suggest they improve their internet connectivity for guests as unreliable at times.
Great pools, food, Drinks. The staff were so friendly and helpful. The hotel was a bit tired looking but is getting a revamp so looking forward to going back again soon.
The Patong Merlin is an excellent venue. Rooms were clean and comfortable, grounds well maintained and clean and pools just right. One hint...get a room away from the main road where the Hard Rock Cafe is. They have LOUD live bands playing EVERY night till about 2.00am. Didn't really bother me but certainly would others. Daily breakfast was excellent and drinks and meals at the hotel very reasonable. Staff were friendly and attentive. I'll stay there again.
Loved the location, service was great food was very nice, staff very friendly and accomodating, clean but every thing needed a face lift otherwise excellent for a long stay, we had a great holiday
Our rooms were next door to each other as requested, and the rooms were large, neat and clean. The staff were very friendly and the daily buffet breakfast was amazing - catering to everyone's needs. So many options to choose from. The four pools were cleaned everyday and the swim up pool bar was very good, you could choose from soft drinks, beer, mocktails and cocktails. The poolside service was quick and the food and drinks we ordered was delivered hot and fresh to us when we had a quiet poolside day. They are located opposite the Otop Markets and street food. We couldn't hear any sounds from the busy outside world as we had an internal Superior Pool View Room. I would thoroughly recommend the Patong Merlin Hotel to everyone!
we had a great time at this resort and will be making a return visit
Great location. Perfect for our stay. Close to shops, fun, tours and beaches.
Patong Merlin Hotel is perfectly located opposite the beach and close to restaurants, shops and market stalls. The grounds are beautiful with 4 large pools and glorious tropical gardens. The breakfast has a great selecton and the staff are always friendly and helpful. I would definitey recommend Patong Merlin not only for couples but as a great family hotel.
We traveled with friends, Merlin was close to everything, had great pools , service ,food . I would recommend this resort to anyone.
The location is perfect, right opposite the beach and close to many restaurants, markets and shops. The hotel itself is very well set out with 4 large swimming pools which are set in beautiful tropical gardens. The breakfast is excellent with a wide selection to choose from. The staff are friendly, helpful and always ready to assist. I would highly recommend the Patong Merlin Hotel to not only couples but as a family friendly hotel
A great location, food was amazing service very good also
Great location for the beach,shopping and local buses, the Merlin Patong have the happiest staff,they can organise tours, great facilities and Great variety of food for breakfast, excellent for all family members, clean comfortable rooms. This is our second stay and will definitely stay again.
fantastic stay: Great amenities, location staff, food, lots to do.
Great place, a bit old, but considering what they have been through they are doing a marvelous job.
Thoroughly enjoyed our stay here, Clean rooms serviced daily, Restaurant brilliant, great breakfasts and good priced meals (ate here all holiday) Staff very cheerful and helpful all the time, grounds lovely, four huge fantastic swimming pools. Quiet location yet across the road from beach and walking distance to main town. Public bus stop right outside. will stay here again
I will be recommending the Patong Merlin to everyone I know. We loved how close it was to beach and within walking distance to lots of things. Looking at booking there again very soon
Staff very obliging and resort very enjoyable and clean
From the moment we got there till we left we were made to feel at home nothing was too much trouble the only fault was that not everything had opened back up which is obviously beyond there control and the pool closed at 8pm.... was a great value for money stay will definatley go back
Love everything about the Patong Merlin, the staff, location, rooms, pools love it!
due to location of hotel walking to other eating facilities was very easy. also local transport was at the back door. would def. come back to this resort.
Best location! Walk right on to Patong beach on one side of the hotel and on the other side you’ve got all the bars n street food markets going on. Not to far from Bangla Rd, but far enough so that you don’t hear all the chaos.
Kapun Kap Patong Merlin!
8 nights, nothing was too much trouble.
staff very friendly, best pools EVER
Patong Merlin are excellent in our view. The gardens at the hotel are beautiful with the property covering approximately 10 acres in size. Four large pools are available two of which have swim up pool bars. A good hearty breakfast is available every day, including three egg stations. Staff look after us very well. The Sunset Bar at the beach end of the property is a great place to relax and enjoy happy hour each day. Close to nearby restaurants and bars the hotel has a fantastic location in Patong. Recommended.
Our 10th stay at Patong merlin and I think it’s perfect.. 4 pools 2 with swim up bars. Breakfast has a lot of variety. Close to everything. Walk 5 mins to be on Bangla road where it is busy busy. Over the road is otop lots of shopping and bars.. I always say it’s close enough to everything but far enough away your not in the middle of it all.. fantastic for kids. Staff are ALWAYS wonderful and helpful. 5+
The hotel is in a great location and the staff that do the food and beverage services are fantastic. Some of the check in staff give you the impression that they don't like their jobs. They are rude sour and just not a joy to deal with. But this would not stop me going back to this hotel and the majority of the staff and the hotel its self are awesome.
Will be back!
Check in was a bit clunky and the free WiFi doesn't work in the rooms at all, didn't in ours anyway, but apart from that it's a great place to stay. Pools and gardens are beautiful and Patong Beach just across the road. Room was clean and spacious and bed was to die for! Restaurants and bars also very good and staff are friendly and efficient. Highly recommended.
We always stay at the Patong Merlin and love it because it's easy. The staff are great, it has 4 swimming pools so there are plenty of lounges for everyone and it's at the southern end of Patong Beach so it's quiet but still close enough to walk to Bangla Road, Jung Ceylon and the central Patong area. The O-Top market and plenty of convenience stores are across the street from the front of the hotel. The beach is over the street at the back of the hotel and plenty of convenience stores and retailers line both streets, front and back.
The buffet breakfast is substantial with a good offer, pool side food and beverage offers are also tasty and plentiful. The hotel offers a buffet dinner option nightly. There are plenty of quick and easy eating options along the streets surrounding the hotel. The rooms are clean and comfortable, the air con is good and most rooms have a balcony with a couple of chairs to allow you to overlook the pools and greenery across the hotel grounds.
The grounds were beautiful and the pools were spectacular. Great food and service. Great place to stay in every way.
Enjoyed our family holiday at Patong Merlin Hotel. Kids loved the pools. Rooms were clean. Staff were helpful and friendly. Good location.
Well run hotel with attentive staff and good locality
Awesome staff the only small thing is would have been nice to have a menu at night other than the buffet
I have stayed at the Patong Merlin 7 times. We love the size of the rooms, breakfast, it has 4 pools, closeness to markets and shopping district as well as the entertainment at night. No need to catch tuk tuks. Enjoy happy hour at the Sunset bar opposite the beach. The outer is dated but recently renovated in the rooms.
The Merlin is located near the beach but thankfully a reasonable distance from the noise and bustle of Bangla Road. The rooms are quite old but clean and well maintained. The four pools on site and lovely surrounding gardens are nice. We had an enjoyable stay and would recommend the property to others.
Accomodarion was great. Breakfast was good however the restaurant was expensive and meals cold. Better to eat out
Nice place very central and a great set of pools, and good bar service, food is not that good but there are plenty of options, all good I would stay there again
The only down side to this place is meals in the restaurant are expensive especially feeding a family if 5 pool side meals are great value for money.
Our stay @ Patong Merlin Hotel was a lovely relaxing time. Although our room looked out to another hotel is was still a good room, cleaned daily by friendly room cleaning staff. The air-con was quite noisy but thankfully it wasn't so hot that we needed it on all the time. The hotel layout is great with lots of clean swimming pools and friendly poolside service. If you time it right, you can spend the afternoon & evening moving to the bars that offer happy hour two for one drinks :-) I recommend the Mojito cocktail and the Chang beers were always delivered cold.
Breakfast was included and ran until 10.30 every morning with a good variety and new dishes to choose fresh from everyday.
The hotel was located between the main street and the beach and was quiet yet only a step out to the front or back for either. Sadly, the beach is very dirty with lots of plastic rubbish and cigarette butts so we chose the hotel pools. Next to the hotel is the Hard Rock Cafe with live music every night and further up the street you can find many good Thai restaurants including a food night market.
The hotel boasts a variety of dining options and a seafood buffet and other options every night.
Free wifi all over the hotel made it easy to keep up to date with everyday emails etc.
Overall a great place to stay with friendly staff. Sopa enhanced our poolside sessions with her great sense of humour and Suriya was an especially friendly young man. (Tell him John Connor says hello!) (And I'll be baaack!)
The service was great, the only thing that let it done was it was difficult to actually purchase the hotel dining packages and getting package discount on hotel drinks.
We found the staff and service fantastic on both occasions he have stayed at the Patong Merlin Hotel, you won’t get better in the area without paying massive dollars
Good location, lovely gardens and pools.
Could use a little building TLC.
This would be one of the best hotels in the Patong, the house keeping is fantastic and so is the overall service, fantastic for everyone
We have stayed here approx 6 times now absolutely love it..
Love this place.
Good hotel & staff and location to OTOP markets & bars. Only issue was the drainage in the bathroom which was poor.
Only complaint is there is a - no reserve- for lounges around the pools yet early each day all the lounges at all pools have towels on the and a book or hat yet no one is around till late afternoon. Clearly the staff can see no one is around and the people who are there like me are sitting in the hot sun on there towels as all the chairs are taken by towels without people. I think the staff should monitor and ask who is sitting there and if no one around for over an hour they should remove the towels ect to let people who are there have a seat by the pool.
This is my 3rd stay at this place. I have never had any bad experiences there. Location great, staff very friendly and helpful. Rooms always clean especially bathrooms which are really important to me.
I would recommend this place to all.
Buffet breaky yum
Rooms cleaned daily
New pool was amazing
Wonderful stay with the family for 10 days great location, buffet breakfast was delightful and the new pool was awesome. Rooms were cleaned daily
Great location for central Patong. Close to main areas yet in quiet location. All rooms essentially the same but we had a great room overlooking the pools. Bed comfortable (pillows need replacing). Air conditioning a bit cold but definitely better than being too hot! Breakfast was excellent, although no green tea! Staff always attentive, although some reception staff came across as a bit grumpy and rigid.
Room clean and spacious, pools lovely and breakfast with lots of choices
Rooms need renovation and beds replaced
External renovation was excellent- pools looked great
Great location close to beach, shops and restaurants. Rooms were great had a family standard for 2 adults 3 kids with plenty of room for all of us. Pools were good. Breakfast ok some days there was a good variety other days not much that we liked. Egg station always good though. Pastries are a little chewy rather than crispy most days and muffins were good but the first fivish days were the same flavour which happened to be one that none of us liked.
This is our second stay at Patong Merlin - great menu options in the resort however the location offers a huge selection of restaurants, cafes etc.
Location is within walking distance to markets, Bangla Road and so accessible by the front and the back of the hotel. Employees are great - service is impeccable - very accommodating!!
Recently renovated rooms
And renovated pool
3 massive resort pools
Great value for money
We really enjoy the Patong Merlin. A wonderful place to stay with great amenities. I would recommend the Merlin.
Thank you to the staff at the Patong Merlin, you made our stay super comfortable and relaxing. The rooms, pools eating areas where spotlessly clean and everyone was extremely friendly. We will definitely stay here again when heading to Phuket.
The one negative is that the hotel room was very noisy, doors banging, children running and talking in the passageway late at night which can be clearly heard in room with the door closed making it hard to sleep. Hotel needs to soundproof rooms from the passage to eliminate passing noise.
This was my 4th stay at the Patong Merlin. The resort is always clean and staff friendly and helpful. It was a bit disappointing that there were major renovations being carried out to pool number 2 during our stay, although we were advice of this prior. Would recommend this resort to friends and family.
We had a great stay at Patong Merlin. We all loved it and it was nice and close to everything. Would stay there again.
Should have more tv entertainment
We have stayed here many times. It is a lovely quiet place for couples. Everything outside of the resort is there for you. All staff pleasant. Will continue to go back.
We will definitely book through travel on line again everything was perfect
Within easy walking distance of everything on Patong Beach.
The dining options were a bit limited. Breakfast was good.
Was fantastic, location, clean, rooms great, breakfast selection excellent , restaurant near beach staff amazing, I have allergies and staff member went around all the foods to show me what I can eat and what I cant, made it so much easier and enjoyable to be able to have confidence to eat there , which we did quiet a bit , will be returning there , next year.
The hotel is in a great location, breakfast was good and the pools were nice. The reception staff weren’t very friendly or helpful, other staff around the hotel were.
Enjoyed our stay here. Old Hotel but with excellent facilities.
Nice pools and staff very attentive.
Would recommend to all our friends.
That was my 4th visit to Patong Merlin and l would definitely go back again
staff are fabulous - the resort is a little dated but still very comfortable and value for money
The hotel is within walking of beach, markets, lots of restaurants and bars
Love this hotel from the reception desk to the housemaids everyone is really friendly and helpful. My husband and I have used this hotel many times and absolutely love it. We had a buffet meal this time at the front of the hotel and it was amazing. One of the pools is being renovated at the moment but there was hardly any noise. I would highly recommend it
excellent location handy to all shops,bars,retaurants etc our pool room was fantastic
Good resort but beds are a lot to be desired very old saggy & uncomfortable
Would stay there again and again, just loved the place
We were impressed. The hotel is clean, layout easy to navigate, staff friendly and helpful, pricing = excellent value for money. Happy hour at different times/venues attached to the hotel, the buffet breakfast caters for all tastes with an abundant assortment of foods, the daily buffet dinner at the restaurant is excellent with quality and variety exceeding that of a much advertised tourist attraction by miles. The pools are sparkling clean, the staffing is excellent. Beach and shops are literally on the doorstep and free transfers to phuket city and back run twice daily.
We travelled with our daughter and young family. Altered for both us more mature adults and family. Loved it.
Staff at the Patong Merlin were fantastic making our stay an enjoyable one.
Can not fault the room or the room attendants. Reception staff could be more welcoming and smile. Great Breakfast and room service was excellent.
Staff are always happy to explain anything and very pleasant, great location for this hotel close to many local restaurants and bars
We had a great first time in thailand,the position of the hotel was perfect central to everything. The staff at the hotel were so friendly and warm and lovely especially our room service lady. The only let down for the hotel was the TV channels,you only had one movie channel and you watched that movie 3-4 times no kids channe, overall no choice in what to watch. In saying that we had an amazing first family overseas holiday and have made great memories.
Stayed here 20 years ago and still impressed by the location- so handy to the bustling markets but so quiet back inside the hotel. Will be back to Patong Merlin
We loved the hotel, staff were great, breakfast was awesome with a really good selection of foods. Couldn’t fault the room or location. Already planning our next trip to stay there
Excellent location, good facilities and service
We enjoyed the stay. The rooms were comfortable and the room service good. The breakfast was widely catering for all and was excellent. Only point of contention for me was paying $12 for a lost room key card - way over the top, which lead me to quaetion the costs of the balance of the services.
Have stayed at this hotel on a number of occasions and keep coming back. The location is ideal, opposite the beach close to shops, bars and restaurants and the pools and grounds are fabulous. Breakfast has a wide range of choice and the staff are helpful and very friendly. Highly recommend this hotel
Overall,fantastic service and room service was excellent especially cleaning our rooms daily.
We just returned home after staying in a pool access room from 12 April to 27 April. We have been to Thailand a few times so we had seen most of the tourist sites. So wanted a nice hotel to stay at to hang around the pool. The room was perfect for us. The pools were all very clean and plenty of sunbeds. We were so excited about the swim up bar and swam up and asked for 2 mojitos but we're told only smoothies by the bar tender. But on a few occasions we did see him serving beers and non smoothies to other guests. The smoothies were not very nice but the bar lunch was great. This pushed us to go out to the 7/11 and buy our own drinks and make them in our room. So maybe they need to rethink that service. I do know all the guests I spoke to all did the same. A big loss of revenue to the hotel. We ate all our meals in the hotel. The dinning room was empty most days we were the only 2 in there. (Low season) which really surprised us because the food was so well presented and delicious. We never had a bad meal our whole stay. Saying that I do believe it may be a bit expensive if you are more than 2 People the bill could end up being a bit steep. Breakfast was great with a large variety of food to choose from. Unlike most hotels we have stayed at breakfast was always nice and hot. The location is perfect, close enough to walk to town centre and far enough away to have peace and quiet. House keeping was so good, the room was spotless our entire stay. Natikka (house keeper) was friendly, kind,always smilling and a credit to your company. Check in was hassle free and no dramas. I would highly recommend the pool access rooms if you intend to stay around the hotel. The spa was too pricey for me, but just around the corner at Meir Jarr hotel they have a beautiful spa with reasonable prices which I attended every day for different treatments over the two weeks. So maybe they should make there prices a bit more reasonable so guest will use their facilities.
Loved the resort, so close to top markets, Bangla road and beach. Included spa package was great and tour guides were very helpful.
it was simple great location and great facilities - staff were very helpful
pools are glorious.
This complex is central to Phuket, making shopping with small children easier than some locations. Hotel staff are pleasant and happy to assist. Food is very typical of hotels in the area. However, if you require other choices, many restaurants may be found within a short walk. If you need to top up supplies, there are numerous 7-11's nearby and, Juncelong supermart is about a ten minute walk. You may need to take a Tuk-Tuk back to the hotel. At around 200 Baht carrying water & groceries, that's a good option.
Would recommend a stay here ; we didn’t want to leave
We all enjoyed it.
Our cleaner Nattika was great. Loved our stay thank you
This hotel was located close to everything. Great swimming pools. Lovely Staff.
Location was excellant..near otop..grounds of hotel were lovely green lush gardens..the pools were large..plenty of seating areas..would recommend for families as well as couples..would stay again.
Had a great time, breakfast buffet was full of choices, friendly and attentive staff, clean rooms and close to beach and the shops. Will definitely be back.
Was an amazing stay, service was great, pools were great. We will be back. Thank you.
Close to beach. Multiple pools so never crowded. Rooms clean. Breakfast good value. Internet in rooms not very good but at pools or foyer excellent.
Patong Merlin great all round hotel ,Staff fantastic and helpful .location good ,nice beach , lots of food places in hotel Phuket nice Food and drinks not cheap similar to prices in Australia .
Great service and location absolutely loved our holiday defenitly going back...
Our 8th year of staying at Patong Merlin and love it.. close enough to everything. Pools are fantastic with 4 to choose from so none of them are ever over crowded. All staff are friendly and helpful..
A very pleasant hotel to stay breakfasts great staff very obliging and could not do enough to make our holiday one to remember
Merlin Patong is a great place to stay with friendly staff. Everything you need can be provided by the resort. You are walking distance to local facilities. It is very clean. Suitable for families and couples with plenty of room with 4 pools, several eating and drinking options. Will definitely return.
I would recommend Patong Merlin as it is in a great spot across from the beach, adjacent to OTOP markets for cheap eats & markets. Lovely pools & beautiful gardens. Breakfast was good & happy hour cocktails yum & great value.
We requested ground floor interconnecting as we are a family of 5 & were given what we asked for. The rooms were in a block near reception, interconnecting - 5106/5107 - 3 singles in one room , king bed in the other room
Overall I wouldn't stay in Patong again as it wasn't for us but if you like Patong it would be in a perfect spot.
Very clean, great pools, great location, didn’t have a pool view room but would definitely recommend
Excellent hotel would stay here again, Close to shopping the beach, restaurants, night life and tours.
This hotel is amazing, from the moment you arrive to the minute you leave. The staff are so friendly, and will go out of their way to help you. The rooms are fantastic and spacious clean and modern. The grounds of the hotel are so clean and well maintained. Location is A1..walk out the front and you are on a main shopping strip with a popular market (OTOP) across the road, Hard rock Cafe next door and Hooters right next to that. Walk out the back entrance of the hotel and you are at the beach. Shopping is all within walking distance, and Bangla Rd just a 10 minute walk away. The buffet breakfast was amazing, so much variety to choose from and the restaurants on site did not disappoint at all.The price and quality of their food is fantastic. The pools are so clean and crystal clear , you really do feel like you are in paradise when you stay here. Would recommend this hotel to everyone. Very family friendly hotel. This is why we keep coming back.
We arrived early to mid morning and our room was ready so we checked in and changed into summer gear and headed straight for the pool ( biggest decision was what one to pick - there are 4 decent pools at the hotel everyone as great as the other.
Breakfast was great with always plenty to choose from and as much as you like.
Hard Rock Cafe is next door but there are some really nice restaurants only a short walk from the hotel - Two chefs was our favourite !!
Staff were friendly, rooms were clean and tidy. It was in a great location
Great motel for families would be better if the food and drinks were a bit more reasonably priced then morenooleople might eat there.
The front office staff would have to be the greatest.
The house staff for our room were great nothing was a problem, smiling and happy all the time.
A big thanks to the manager and staff for making my birthday great,and for the birthday cake.
Great hotel close to restaurants, beach & shopping. Rooms spacious & clean, staff friendly & helpful. Grounds & pools maintained every day. The breakfast was great. Very relaxing time had by all our family we will stay here again as great value. Only minus we would have dined in the hotel more only that with a family of 6 it was a lot more expensive than dining out.
This hotel is good value for the price. Food was good. Rooms are good although the air conditioner was so noisy that it had to be turned off during the night as we could not sleep with the noise and we had the same comments from other guests. Wi Fi is very reliable and easy to use. Pools are great and the location is hard to beat. If it is pampering you require, go somewhere else.
Enjoyed our holiday very much. The breakfast was great
Patong Merlin was absolutely fabulous. The staff were so welcoming they made us feel like a priority from the moment we arrived until our departure. We found no complaints with this hotel, the food was amazing and we were overwhelmed with everything they had to offer. We are already planing our next visit there for next year and we would definitely recommend this hotel to anyone considering to stay here.
The hotel was huge with 3 separate pools, cafe, restaurant, buffet dinner on the beach side of the hotel 3 nights a week, spa for massages, gym, plenty of room poolside for lots of visitors, pool bar for convenient meals. We were greeted with a cold wet washer and refreshing drink when we arrived, and the staff greeted us very warmly. All staff were very friendly and courteous. Overall, I couldn't fault the hotel. I would definitely stay there again.
Far enough away to be quiet but within easy walking distance to the hustle and bustle of Patong Beach. The staff are friendly and helpful and the service is excellent. A good variety for breakast and evening meals are also available if you don't want to go out. The pools and gardens are fabulous and you just can't fault these areas at all. However, there are parts of the hotel, especially the corridor areas, which are in need of an uplift. The rooms are adequate but do need additional drawer space in the wardrobe. This was our second time at the Patong Merlin and I would choose this hotel again if I was returning to Patong Beach for a holiday.
I stayed there for to weeks, the hotel was in a great location and clean the only issue I had was we were unable to get internet in our room even after notifying staff everyday. Staff had a lot of trouble understanding me. Other than these things I did enjoy my stay
we stayed here 25 years ago and just spent a few more days here this week - its still as fantastic as ever.The rooms are clean, staff af riendly pool is good but some items in need of repair. Patong has changed a lot with at least 1000 bars restaurants and massage parlours in a 2km walk. Low season is awesome with plenty of room around the pool and weather still hot with more chance of afternoon rain. Great deals from travelonline cannot be beaten
Fantastic hotel, could not fault anything, beautiful gardens and pools and the staff were so helpful. Would definitely recommend to anyone. We will be back, no hesitation.
Staff lacked enjoying visitors compared to Kata Novotel. Novotel staffed worked as a happy team, PTM staff it was just a job
Stayed for 11 nights during low season. Had 4 quiet and beautiful pools to choose from and was serene in lush surroundings. Stone throw to beach and bars/restaurants, massage places all on doorstep. Bus stop out back and taxis readily available. Room was cleaned daily and was spacious and modern with a pool view balcony. Food was nice but staff little bit slow with delivery sometimes. As travelling with older child only suggestion would possibly be more pool activities .Excellent stay in a great location would highly recommend.
Hotel is in a great location central to beach shops dining drinking people are friendly beautiful pools and gardens at the hotel very clean and well maintained my only issue is the front desk staff, dining and bar staff have very poor English made asking for things difficult
Only comment is that reception staff could be friendlier and speak/understand better
Everything from the breakfast, room to location was great. Beach at one end of the motel with great shopping at the other end. If you wanted neither there were a few pools to choose from.
Good location with lovely pools. Rooms were a bit basic and service was not great, however for a boys week away it was great
The place is in a good location but the rooms are so far away from reception that when the magnetic key didn't work it was like waking 800mtrs return to reception to get it sorted - when your tired from walking already to make that journey on 2 separate occasions on our stay was an effort. Buffet good, rooms clean, friendly staff, they let us check in earlier with not extra cost. I must admit i did end up seeing a phone in the corridor that i could have rung later but i was walking via the pool pathways.
Had internet problems the whole time we were there and the swimming pools were slippery and dangerous to get in and out of. Apart from that it was clean and comfortable. Breakfasts’ average, and wonderful location.
We stayed in room 5202 and realised that there was only one way of exiting our floor. This could prove a danger if there were a fire or some sort of blockage between the room and the current exit. A second exit at the other end of the corridor should be established.
The internet access was very poor. More often than not, internet access was lost.
I holidayed with other groups of friends to which we all got sick. I do feel that the pool was a major source of sickness as other people in the complex were complaining of the same.
The resort is well placed and staff are friendly and helpful. I would consider staying again but would explore other options first
We have stayed here 3 times before and enjoy our relaxed time there
the service is good, breakfast is outstanding, pools are spacious and it is handy to the beach and shopping
As it is a very big hotel, It is strongly advised to check where your room is located. We had a room facing a very busy street with Hard Rock Cafe next door. A live band performed every night from 6pm to 12.30am and it was very loud. OK for younger people who would be out and about partying but not for more mature people who would retire early
While our stay was value for money and the hotel was central it is becoming dated. We found all staff to be extremely friendly and hard working although reception staff were not very accomodating to our needs.
The only thing is their was a lot of noise around my room as the rooms are not sound proof. We had a lot of kids running up and down the night and the staff didn't do anything to stop them.
This was our 4th time staying at the Merlin and it never disappoints. The tranquility but closeness to everything makes it a great place to stay. We always look forward to the breakfasts and the half price cocktails! The gardens and pools are the best. Will definitely be back.
We only used the breakfast for dining but a fantastic spread and variety of foods offered both internation and to suit all nationalities.
The staff were amazing and this has been my second time at Patong Merlin I wouldn’t stay any where else as it is so central to everything and I love the resort
We had high expectations of Patong Merlin, however were disappointed with lack of poolside service and confusion around happy hour times etc. This daily confusion tarnished our overall experience of this hotel and I strongly recommend that they review policy as they would be losing a lot of money because of this.
This was our second stay at Patong Merlin & I honestly cannot fault this resort. The rooms are large with a balcony & very comfortable. The breakfast buffet is everything you could expect & the housecleaning was spot on every day.
Excellent location, within walking distance of anything you could want or need in Patong.
Patong Merlin Hotel is located in an idea spot, only a short walk to the beach from our hotel room. We were spoilt for choice with dining options around us as well as a 10-15minute walk to the main shopping complex where there were more options to choose from. The staff were all so welcoming and very accommodating right from when we checked in.
Had a pleasant stay at Patong Merlin was close to everything and service was good as well
Had to request room change as we were at the back next to "Hardrock Cafe" who had very loud music from about 9pm-2am. They were happy to change our room and we decided to pay for an upgrade. Had a great holiday.
Hotel is in perfect location, it’s a lovely resort But the
Staff really need to be more friendly hardly anyone speaks to you .
Reception could be better also can be quite rude at times .
Not really sure if we would return to this Hotel again .
Great location! Walking distance to Patong beach, markets, restaurants and shopping mall. I highly recommend this place, my 1 year old loves it there and would defiantly go there again.
Patong merlin is the perfect place to stay walking distance to everything but very quiet once in the hotel have stayed here 3 times and will be back one day soon
run an online business, wifi almost non existent. everything else was great, but not having working wifi was a big downfall for myself and would make me stay elsewhere in future trips.
This was our 4th stay at Patong Merlin Hotel since 2004. It has been well maintained and renovated over the years. The gardens only get better upon each visit and the staff are friendly and welcoming. Its in a perfect position, set towards one end of the beach rather than smack bang in the busy central area. It has 3 huge pools and countless sun beds nestled around the lush gardens. We would definitely stay here yet again!
Our stay at the Patong Merling was very enjoyable, the staff are very obliging, rooms are exceptional. This was our second stay here and will certainly return.
We would recommend a swim out room again, pool is nice and quite, no children, we have stayed at the P.M. H. 5 times and this is the first we have had a swim out room, and we would do it again. Thanks again Louise for all your help, plane and seats were great.
Every thing within walking distance taxi service at motel for other sight seeing no laundry service but available across the road drop off one day pick up the next great place to relax
We come in a large group every May, and usually October by ourselves always stay here. No probs
6th time staying here and still love it.its a great place
Stayed here a few times and it is dated but great position and value for money. Reception staff are unfriendly at the best of times but overall well worth a stay.
Patong Merlin Hotel a great family hotel, plenty of swimming pools for the children to have fun in. Staff at Patong Merlin friendly and helpful, would recommend this hotel to anyone going to Phuket, close to everything, the beaches and the bars.
Helpful staff, nice variety of food at breakfast buffet, comfortable and clean room, close to shops and beach
Excellent location, very hard to communicate with staff,
The number of pool options is outstanding with 4 different pools, one with a swim up bar.
Service available by the pool, however not the friendliest service crew by the pool.
Reception and room cleaning crew very friendly and helpful, always going out of their way to say good morning and asking how our day was.
The resort oils close to everything you need in Patong, from the beach to the shops and eating areas and nightlife. A great stay and would stay again.
Stayed at this hotel many times we requested a particular room and we got it. It was my birthday the day we arrived and they did the bed really nice all rose petals and a swan plus a cake it was a very nice touch. We loved our stay and would use this hotel again very central to everything
Everyone was very helpful taxis tours and late check. Rooms were cleaned well. Would have liked the pool opened later but understand noise maybe in issue. Breakfast was great.
Good area for food, markets, events and tours organised for you in hotel.
No issues at all with the Patong Merlin.
Due to location noise from Hard Rock Cafe was very loud every night the hotel needs to take some steps to fix maybe double glazing on the rooms
Staff were mostly friendly and very quick to respond to troublesome guests
Either walk out the front or the back then a short walk to Bangla Road, it’s all safe
We will be back
Besides the bed being hard all was fabulous at this hotel. The staff were great with great pools, good food and a fabulous location.
Would highly recommend this hotel.
very good all up
We've stayed at the Patong Merlin four time before and keep going back. While there a newer resorts opening all around Phuket, the Merlin is so convenient - it's a short walk to everything so you're not always taking a cab or tuk tuk. The four pools are in lovely settings - you forget that the hustle and bustle of Phuket is literally footsteps away - as is the beach. They do great package deals in the shoulder seasons, the staff are very friendly, and the breakfast buffet is a cracker. Spend a little more and go for at least a superior pool view room. Lloyd from Canberra.
Very happy and accommodating staff.
awesome resort right next to beach, close enough bangla road... happy hour maybe needs to start earlier as found myself heading out of the hotel and maybe the staff need to be a bit more enticing in swim up bar, but overall - loved it
Reception staff were excellent. rooms were clean. Bed was a bit hard and the pillows were not so good. Bathroom was a good size and modern. Pools were clean with plenty of deck chairs. Beach at one entrance and market shopping at the other. Next door to hard rock. breakfast was good although always same same.......
Would stay again. thoroughly enjoyed.
Took a long time to come up with an appropriate room.
Great location to everything,friendly service at the resort and pretty much everything at your fingertips.
Property was great- beautiful gardens and 4 large pools. Pools were never overcrowded. No swim up bar. Expensive to eat in the hotel because of the taxes they add on, better to eat out on the street. Wifi hardly worked at the property which was frustrating. Breakfast was wonderful- ample options for every diet requirement. Overall would stay again.
Every time we come to Patong we stay at the Pationg Merlin and it never disappoints us. It is clean, the service amazing the breakfast is a feast and it's location is perfect for the beach, shopping and close to all the restaurants. You can't go wrong with the Patong Merlin.
Have stayed here multiple times as to why I keep coming back. Love it!!
Stayed in newly renovated wing - smart new room, well layed out and very comfortable. Gardens are beautiful, location is perfect with easy access to both beach and markets. Meals were great, always fresh. Will continue to stay at this hotel.
We have stayed in this hotel a number of times but this year were asked for a 5000 TBH deposit. Obviously this is a new procedure and a lot of other guests were also surprised by the request.
The location of the hotel is excellent and the pools are amazing.
We have stayed at this resort many times over the past 20 years, firstly travelling with our teenage children and now alone as retirees. The pools are great and breakfast is always a winner. Service is always good and the staff extra friendly. Word of warning - we have never found the outside dining (theme nights) worthwhile and this time around, even though we knew we shouldn't bother, we gave it another go. Well it was just horrid; the buffet food was dry, meagre, the majority of it was tasteless and it was definitely over-priced (and still over-priced after we get 30% off for being regulars at the Hotel). Even though we will probably stay at Patong Merlin again, we will NEVER dine outdoors there again.
Excellent resort style accommodation within walking distance of most of Patong's attractions.Large spacious rooms,king size beds,separate bathroom,great buffet breakfast.Has frontages to both beach and main shopping street.Our choice when in Patong
I have stayed at the Merlin 4 times now and love the resort. The facilities are very good and the location is excellent. I was a bit disappointed this time however as the staff were not as friendly as on previous visits, particularly the morning staff. The housekeeping staff were excellent. The pools were in need of a good clean with several large patches of mould on the tiles. The wi-fi was not up to the usual standard and dropped out regularly. The food at the banquet was terrible and I would not eat there again. Only 1 room key is provided which is problematic if the occupants have different plans for a day. Is still good value for money
Great location if you like to be able to walk everywhere and also be close to the beach. I have stayed here several times now and always very happy with everything. Rooms are spotless, pools are great and not over crowded, plenty of sun chairs available, good variety for breakfast, nice lunch and dinners if you want to stay in and eat. Staff very friendly and courteous . Definitely a winner.
4 x large swimming pools to choose
rooms looked a bit tired and in need of renovation
We had a great stay, the kids loved it. The pool areas were fantastic and the staff lovely.
My only complaint about the hotel was the expensive meals and drinks in the hotel....way overpriced for the size and quality.
Have stayed on three occasions.
We had a Pool Access room. Great room, great Resort. You have a back entrance for shopping convenience or a front entrance for beach access, bars and more shopping. Wonderful stay.
People & service was excellent, very clean would go back again.
Great location if you want to be in the hustle and bustle. Everything is at your door. Out the front of the hotel to the beach or out the back of hotel to Otop markets and all shops and restaurants. Walk to Bangla Road, and Juncelylon.
Fabulous breakfast lots of choice.
Very happy with our choice of hotel great location and service was good. Plenty of pool space and never a shortage of sun beds. We all had a great time and would have no hesitation in going back
I have stayed at this hotel many times and enjoy staying there, however if the wifi is not improved will consider staying elsewhere next visit.
It was a nuisance constantly each day getting & returning pool towels, other hotels have beach towels provided fresh each day with room service.
We just love this hotel and recommend it to everyone. It is in a great location in Patong with access via either the main road in Patong and also the Beach end. A beautiful property with lovely gardens and four pools. There are seven blocks of rooms to choose from with none higher than four levels. Breakfast is very good and the staff so friendly. The sunset bar is a great place to relax at days end, just opposite the beach. The hotel is close to many restaurants and bars. Also about 10 minutes walk to Bangla Road, and Jungceylon shopping centre.
Would like to thank the staff of the Patong Merlin for making our stay so pleasurable. Always ready to help with any inquiries or arrange a taxi or tour. Thankyou.
This is our third stay at Patong Merlin. We always have a great time here. A short walk to Bangla Road and Jungceylon Shopping Centre. Staff are very friendly and accommodating. Large variety on foods on offer for breakfast. Buffet dinner was disappointing with the food overcooked. Will be back.
major confusion issues when our group went to check in. There were 11 of us and rather than just getting us one or two at a time they grabbed all the passports and tried to do it all at the same time. Leading to them giving 3 of us the same room. Check in took way to long after such a long day of travel and in my instance they had actually cancelled my booking, still can't out why. But after an hour all sorted and I got my room.
great place to holiday for couples and families all staff are very friendly great rooms.
This was our 2nd stay as our family go yearly in a group of 12-16 people may every year, although we had to leave a deposit on check in, this year unexpectedly, not all our family didn't have credit cards and not enough money to leave for deposit, I had to put it all on my card.
The day on check out I got my house keeper to come and add up my mini bar bill, as did my daughter in her room, we went and paid the bills that morning, on check out that evening we were being charged a 2nd time for the mini bar, we tried to explain that we had paid earlier that morning, but they re issued a new mini bar count on check out. I found my paid receipts finally and proved them wrong. I'm a hotel relief manager myself and the customer service at this time was appaulling.
However in saying that I luv the hotel, the location and will return next year in may and hope for a smoother check in and out
loved the service! location (close to everything) and the buffet breakfast! everyone was really friendly... would recommend to this place to anyone
2nd time to property. last time 10yrs ago.
staff fantastic and facilities excellent
would recommend to all visiting Patong.
Enjoyed our stay.
We found being so central to everything was fantastic can't wait to go back again. The hotel was great little run down in bits but still clean and tidy only down side was wish someone informed us before hand about the $8000 baht security deposit you need to pay upon checkin which we were not prepared for so took a chunk of our spending money so to use it up we ate a lot at the hotel on poolside lunches the breakfast was included which we found was very yum huge variety of everything the buffet teas were not for us but were very happy to eat out with everything so close to the hotel was easy
On first arriving check in was a difficult with language barrier. We travelled as mother, daughter and grandson and were given a room with 1 king bed and offered a rollaway bed. As my daughter and I don't like to sleep together this wouldn't work so we were given a room with appropriate bedding in a different building. Not sure if we ended up in the kind of room we booked.
Although showing its age the Merlin had great features. The pools are awesome and breakfast it varied and plentiful.
The staff are friendly and helpful, food prices are reasonable.
The hotel could do with a facelift.
The main drawback is the free wifi, it's not good enough to enable regular contact with family. I would prefer to pay for reliable wifi than struggle to get a connection.
Overall we enjoyed the Patong Merlin and would stay again. Good value for money
we had a fantastic stay the room and staff were great with a big choice of what to do close by weather that be going to the beach or shopping or just lazing by the pool to the many dining options close at hand overall a very enjoyable stay and deserving of a big tick
Close to the beach, many restaurants and shops close by.
Rooms are modern with big beds and LCD TV.
Hotel policy now requires a security deposit of approx. $40 per day refundable on check out.
We love staying at Patong Merlin, wouldn't stay anywhere else. The only negative feedback would be that their wifi is not very good.
Very nice. We would stay again.
Great Location, rooms lovely and having 3 pools to choose from was really great for when one was busy. Did get a bit noisy with children running up and down the hall ways and my room was fine but another family member had people dragging furniture in the room above which was a bit annoying but not hotels fault. Staff were very helpful and lots of places to relax and breakfast was great, especially the Pancake Machine :):).
The only thing I would say about the hotel was the amount of people that had gastro, There should be hand sanitizer in the eating areas to minimize the spread.
Location is perfect if wanting to stay in the central part of Patong, great pools with plenty of options having a main pool, an adults pool and a family pool type area. Food in the buffet restaurant was a little ordinary and could do with improving although the breakfast buffet was great with plenty of choices - especially the made to order eggs!
Perfect location, 4 swimming pools to choose from. Staff friendly and helpful. Would certainly stay again
The down-side. The first room I stayed in was at the rear of the complex. I ignored the terrible view, (the rear view of the complex next door) thinking that somebody had to have the back of the complex, and this time around it was my turn. However, my multiple complaints about the strong smell of sewage were ignored by the management for nearly 2 days, as I felt that they perceived it was just a ploy to get moved. My room was changed, (thank goodness!) however, over the following days just walking down the corridor in that block you could still smell it. Obviously there is a problem there that needs fixing. The change in rooms was also poorly handled, and I was effectively "homeless" for 3 hours after the proposed change over time (time frame given by the hotel) with my luggage (and myself) sitting in a friends room while I waited....I am embarrassed to say that I have had my first adult tantrum - after two days of the terrible smell, I did "lose it". After saying that I had come on my friend's recommendation, I could not in all honesty recommend the hotel to any of my friends. Boom.... have a new room. Lesson learned here.
The up side. Housekeeping staff and waiting staff were polite, helpful and made me feel like I was on holiday. The housekeeping staff seemed to wait until you were out before cleaning your room - and if they did come while you were there they did everything to be unobtrusive and got out as quickly as they could. Their standards of cleaning were clearly very high. Breakfast catered for a wide range of tastes, and there was plenty of time to socialise over your meal. Again, staff waiting on the tables were clearly interested in taking care of their guests and the environment. The pool area was always clean and well cared for.
We had a really good time staying at the Merlin Patong Beach hotel all the staff from the reception to the bar and restaurant and room attendance were all very accommodating and helpful.
Rooms are quite dated and we had a room facing the main street of Patong which when you wanted to sleep unfortunately all the noise from cars and Hard Rock Cafe was playing until very late /early morning breakfast was a little dissaointing great location for beach access
Good time Internet was pretty average
Had a fantastic 8 night stay at Pating Merlin. It is opposite the beach and across road from the main entrance is an abundance of markets & OTop. Close walk to Junceloyn & Bangla Road. Would definitely stay here again ????
Would stay here again. Rooms were good size, clean and comfortable. Staff very friendly. Had s blocked toilet one morning. Was attended to within 10 minutes.
GREAT RESORT, BOOK IN PROBLEM ,ROOM NOT POOL VIEW AS BOOKED [BOOKED 5 MTHS ]IN ADVANCE ] PROBLEM FIX QUICKLY , FOOD/BEER PRICE TO MUCH DOUBLE OUT SIDE , ALL IN AL LGREAT RESORT/STAFF/LOCATION
Great staff. Great location. Great food. Great pools. Excellent holiday
The breakfast got a little repetitive, but was great food with limited choice, changed every 3 days so got a bit the same. Wifi was a bit of a pain to have to sign in every time you wanted to use it as it dropped out often
Great pools, breakfast was extensive, location was good, 15 mins to Bangla Rd, bed was very hard but room size p, bathroom, a/c n balcony good, hotel sent me a Birthday Cake which was lovely. Room was very quiet n dark for sleeping, if bed wasnt so hard would if been better as woke with a sore back.
fantastic hotel perfect location and very plesent staff. Stayed here over 15 years ago loved it then , and loved it this time.
had a wonderful stay very very happy , I will return
Would go back. No hesitation.
Access to both the beach road and the main road of Patong are big selling points to Patong Merlin. Plenty of nearby restaurants, bars and markets. The hotel has four pools with one swim up bar to choose from. The rooms are comfortable and for value I would recommend a Superior Pool View Room. The Sunset Bar every night has 3 hours for happy hour with buy one get one free cocktails, beers etc. Really good buffet breakfast. We went with family and friends this time who were visiting the hotel for the first time (our fourth) and they had a ball. We love staying at Patong Merlin.
The only negative feedback I have is that I didn't find the staff around the pool areas very happy and unhelpful
Top location, easy access to beach, bars, eateries and markets
It was our first visit to Thailand, the Patong merlin was beautiful, close by to shops and great restaurants and bars and beachs, but was quiet and peaceful within the resort minimal street noise and friendly staff, I would recommend rhis resort and Will defiantly be coming back.
This is the second time we have stayed here in the past two years.
We never ever think twice about staying any where else.
Everything about this place is great.
Can't wait to come back
My daughter and I stayed here for 8 days recently and couldn't have been happier with the location, services and motel in general. We would definitely stay here again