Ratings are averaged based on 128 reviews.
People & service was excellent, very clean would go back again.
Great location if you want to be in the hustle and bustle. Everything is at your door. Out the front of the hotel to the beach or out the back of hotel to Otop markets and all shops and restaurants. Walk to Bangla Road, and Juncelylon.
Fabulous breakfast lots of choice.
Very happy with our choice of hotel great location and service was good. Plenty of pool space and never a shortage of sun beds. We all had a great time and would have no hesitation in going back
I have stayed at this hotel many times and enjoy staying there, however if the wifi is not improved will consider staying elsewhere next visit.
It was a nuisance constantly each day getting & returning pool towels, other hotels have beach towels provided fresh each day with room service.
We just love this hotel and recommend it to everyone. It is in a great location in Patong with access via either the main road in Patong and also the Beach end. A beautiful property with lovely gardens and four pools. There are seven blocks of rooms to choose from with none higher than four levels. Breakfast is very good and the staff so friendly. The sunset bar is a great place to relax at days end, just opposite the beach. The hotel is close to many restaurants and bars. Also about 10 minutes walk to Bangla Road, and Jungceylon shopping centre.
Would like to thank the staff of the Patong Merlin for making our stay so pleasurable. Always ready to help with any inquiries or arrange a taxi or tour. Thankyou.
This is our third stay at Patong Merlin. We always have a great time here. A short walk to Bangla Road and Jungceylon Shopping Centre. Staff are very friendly and accommodating. Large variety on foods on offer for breakfast. Buffet dinner was disappointing with the food overcooked. Will be back.
major confusion issues when our group went to check in. There were 11 of us and rather than just getting us one or two at a time they grabbed all the passports and tried to do it all at the same time. Leading to them giving 3 of us the same room. Check in took way to long after such a long day of travel and in my instance they had actually cancelled my booking, still can't out why. But after an hour all sorted and I got my room.
great place to holiday for couples and families all staff are very friendly great rooms.
This was our 2nd stay as our family go yearly in a group of 12-16 people may every year, although we had to leave a deposit on check in, this year unexpectedly, not all our family didn't have credit cards and not enough money to leave for deposit, I had to put it all on my card.
The day on check out I got my house keeper to come and add up my mini bar bill, as did my daughter in her room, we went and paid the bills that morning, on check out that evening we were being charged a 2nd time for the mini bar, we tried to explain that we had paid earlier that morning, but they re issued a new mini bar count on check out. I found my paid receipts finally and proved them wrong. I'm a hotel relief manager myself and the customer service at this time was appaulling.
However in saying that I luv the hotel, the location and will return next year in may and hope for a smoother check in and out
loved the service! location (close to everything) and the buffet breakfast! everyone was really friendly... would recommend to this place to anyone
2nd time to property. last time 10yrs ago.
staff fantastic and facilities excellent
would recommend to all visiting Patong.
Enjoyed our stay.
We found being so central to everything was fantastic can't wait to go back again. The hotel was great little run down in bits but still clean and tidy only down side was wish someone informed us before hand about the $8000 baht security deposit you need to pay upon checkin which we were not prepared for so took a chunk of our spending money so to use it up we ate a lot at the hotel on poolside lunches the breakfast was included which we found was very yum huge variety of everything the buffet teas were not for us but were very happy to eat out with everything so close to the hotel was easy
On first arriving check in was a difficult with language barrier. We travelled as mother, daughter and grandson and were given a room with 1 king bed and offered a rollaway bed. As my daughter and I don't like to sleep together this wouldn't work so we were given a room with appropriate bedding in a different building. Not sure if we ended up in the kind of room we booked.
Although showing its age the Merlin had great features. The pools are awesome and breakfast it varied and plentiful.
The staff are friendly and helpful, food prices are reasonable.
The hotel could do with a facelift.
The main drawback is the free wifi, it's not good enough to enable regular contact with family. I would prefer to pay for reliable wifi than struggle to get a connection.
Overall we enjoyed the Patong Merlin and would stay again. Good value for money
we had a fantastic stay the room and staff were great with a big choice of what to do close by weather that be going to the beach or shopping or just lazing by the pool to the many dining options close at hand overall a very enjoyable stay and deserving of a big tick
Close to the beach, many restaurants and shops close by.
Rooms are modern with big beds and LCD TV.
Hotel policy now requires a security deposit of approx. $40 per day refundable on check out.
We love staying at Patong Merlin, wouldn't stay anywhere else. The only negative feedback would be that their wifi is not very good.
Very nice. We would stay again.
Great Location, rooms lovely and having 3 pools to choose from was really great for when one was busy. Did get a bit noisy with children running up and down the hall ways and my room was fine but another family member had people dragging furniture in the room above which was a bit annoying but not hotels fault. Staff were very helpful and lots of places to relax and breakfast was great, especially the Pancake Machine :):).
The only thing I would say about the hotel was the amount of people that had gastro, There should be hand sanitizer in the eating areas to minimize the spread.
Location is perfect if wanting to stay in the central part of Patong, great pools with plenty of options having a main pool, an adults pool and a family pool type area. Food in the buffet restaurant was a little ordinary and could do with improving although the breakfast buffet was great with plenty of choices - especially the made to order eggs!
Perfect location, 4 swimming pools to choose from. Staff friendly and helpful. Would certainly stay again
The down-side. The first room I stayed in was at the rear of the complex. I ignored the terrible view, (the rear view of the complex next door) thinking that somebody had to have the back of the complex, and this time around it was my turn. However, my multiple complaints about the strong smell of sewage were ignored by the management for nearly 2 days, as I felt that they perceived it was just a ploy to get moved. My room was changed, (thank goodness!) however, over the following days just walking down the corridor in that block you could still smell it. Obviously there is a problem there that needs fixing. The change in rooms was also poorly handled, and I was effectively "homeless" for 3 hours after the proposed change over time (time frame given by the hotel) with my luggage (and myself) sitting in a friends room while I waited....I am embarrassed to say that I have had my first adult tantrum - after two days of the terrible smell, I did "lose it". After saying that I had come on my friend's recommendation, I could not in all honesty recommend the hotel to any of my friends. Boom.... have a new room. Lesson learned here.
The up side. Housekeeping staff and waiting staff were polite, helpful and made me feel like I was on holiday. The housekeeping staff seemed to wait until you were out before cleaning your room - and if they did come while you were there they did everything to be unobtrusive and got out as quickly as they could. Their standards of cleaning were clearly very high. Breakfast catered for a wide range of tastes, and there was plenty of time to socialise over your meal. Again, staff waiting on the tables were clearly interested in taking care of their guests and the environment. The pool area was always clean and well cared for.
We had a really good time staying at the Merlin Patong Beach hotel all the staff from the reception to the bar and restaurant and room attendance were all very accommodating and helpful.
Rooms are quite dated and we had a room facing the main street of Patong which when you wanted to sleep unfortunately all the noise from cars and Hard Rock Cafe was playing until very late /early morning breakfast was a little dissaointing great location for beach access
Good time Internet was pretty average
Had a fantastic 8 night stay at Pating Merlin. It is opposite the beach and across road from the main entrance is an abundance of markets & OTop. Close walk to Junceloyn & Bangla Road. Would definitely stay here again ????
Would stay here again. Rooms were good size, clean and comfortable. Staff very friendly. Had s blocked toilet one morning. Was attended to within 10 minutes.
GREAT RESORT, BOOK IN PROBLEM ,ROOM NOT POOL VIEW AS BOOKED [BOOKED 5 MTHS ]IN ADVANCE ] PROBLEM FIX QUICKLY , FOOD/BEER PRICE TO MUCH DOUBLE OUT SIDE , ALL IN AL LGREAT RESORT/STAFF/LOCATION
Great staff. Great location. Great food. Great pools. Excellent holiday
The breakfast got a little repetitive, but was great food with limited choice, changed every 3 days so got a bit the same. Wifi was a bit of a pain to have to sign in every time you wanted to use it as it dropped out often
Great pools, breakfast was extensive, location was good, 15 mins to Bangla Rd, bed was very hard but room size p, bathroom, a/c n balcony good, hotel sent me a Birthday Cake which was lovely. Room was very quiet n dark for sleeping, if bed wasnt so hard would if been better as woke with a sore back.
fantastic hotel perfect location and very plesent staff. Stayed here over 15 years ago loved it then , and loved it this time.
had a wonderful stay very very happy , I will return
Would go back. No hesitation.
Access to both the beach road and the main road of Patong are big selling points to Patong Merlin. Plenty of nearby restaurants, bars and markets. The hotel has four pools with one swim up bar to choose from. The rooms are comfortable and for value I would recommend a Superior Pool View Room. The Sunset Bar every night has 3 hours for happy hour with buy one get one free cocktails, beers etc. Really good buffet breakfast. We went with family and friends this time who were visiting the hotel for the first time (our fourth) and they had a ball. We love staying at Patong Merlin.
The only negative feedback I have is that I didn't find the staff around the pool areas very happy and unhelpful
Top location, easy access to beach, bars, eateries and markets
It was our first visit to Thailand, the Patong merlin was beautiful, close by to shops and great restaurants and bars and beachs, but was quiet and peaceful within the resort minimal street noise and friendly staff, I would recommend rhis resort and Will defiantly be coming back.
This is the second time we have stayed here in the past two years.
We never ever think twice about staying any where else.
Everything about this place is great.
Can't wait to come back
My daughter and I stayed here for 8 days recently and couldn't have been happier with the location, services and motel in general. We would definitely stay here again
Had a great time in Pantong. Stayed at Patong Merlin which was a great location everything was close by. One side of the hotel was the beach and the other was on busy street. The only thing I was disappointed in was there wasn't an information booklet in room.
This was a great value holiday considering the special price offer, free breakfast, free transfers and free two hour massage. Our room was extremely comfortable and overlooked the pool (as promised). The hotel is well-located and within easy walking distance to wherever. The buffet breakfast was top class and mainly a different selection each day. Staff were friendly and helpful. Definitely worthy of a return trip at the promotional price.
We had a great time. The pools were fantastic as they had different pools for little kids and a grown up pool with a bar. They had a selection of food areas. The lounge bar was very good for afternoon time and a meeting spot. The WIFI was a godsend. Loved it.
We had a great stay in april 2016, but i do think the resort needs an overhaul particularly around the pool as they were missing tiles and grout the towels needs replacing. Breakfast buffet was plentiful but needed more variety. We dtayed here in 2012 and not much has changed apart from the lobby.
It was a great location , close to beach , property had 4 great pools the only minor issue
I had was that I thought the staff werent overly friendly .
The Hotel was a perfect place to stay for us. Right across from the beach and in walking distance to all Patong has to offer. Very friendly staff, clean resort, great rooms and beautiful swimming pools. With teenage sons, the buffet breakfast is a great start to the day with beautifully cooked the poached eggs and omelette. The resort is quiet and private, a great place to come back too and relax with a swim after the noise and crowds in Patong. Highly recommended.
It was better than I expected. The staff were very accommodating and extremely friendly. The room was cleaned to perfection every day, the prices for meals were very reasonable. The meals we had, especially the Thai meals, were amazing. I had a fantastic experience and would definitely recommend to family and friends.
From check in to check out we had a great timer relaxing - shopping, massages and relaxing by one of the three beautiful pools at the resort.
Excellent stay Hope to stay with more family members next year.
Well looked after
Close to everything
Patong Merlin was very clean, the room big. Staff couldn't do enough for you and very polite and helpful. A pleasure to stay there! Would stay there next time. Thanks Clare.
About 60% of the rooms have been renovated the bathrooms refurbished the main lobby looks gorgeous, lovely pools, we have enjoyed our stay at this hotel last time, this time, every time.
A great location, rooms currently being upgraded, large comfortable king size beds, service and quality excellent, wouldn't stay anywhere else. Lower rating for dining was only due to us only eating breakfast and poolside service, both of which were great . A 3 hour happy hour must keep every one happy.
Fourth time I have stayed here and this would still always be my first choice.
Right in the heart of Patong surrounded by markets and restaurants and the beach across the road, but with 3 stunning pools and beautiful gardens you can relax in peace and quiet.
Breakfasts are great and the rooms are spacious and clean.
It was our 8th time to Patong Merlin and won't be our last, it will always be our home in Phuket
We loved staying here so many pools to swim in. Love the buffet breakfast. The resort has two access points one on the beach side and one on the other side gives you lots of options . Would stay back there again
Loved our stay at Patong Merlin Hotel. Everything was excellent from the room to the food, service, laundry, spa massage, pool and the happy hour pina coladas were fantastic! Close to everything and plenty to see and do.
Just opposite Patong beach. Next to Hard Rock Cafe but no noise in our room at back of hotel.
Right in the hub of markets and restaurants with the beach at one end but peaceful in the grounds of the hotel with great pools.
This was a amazing place to stay. We have been there two times and will go back again. People are amazing and will do anything to help you. Great holidays.
Fabulous staff, always make you feel welcome, from Sam and the staff at breakfast to Sopa and Joe at night. There is no better place for service, they go out of their way to make your stay the best. Congratulations Patong Merlin.
Great place to stay, great location. Rooms and pools are fantastic.
Central location, room was nice, breakfast was excellent each morning and the room service ladies were delightful, helpful and obliging.
All 4 swimming pools were lovely, the grounds were attractive and everything appeared well kept.
The servers at the pool could have been a little bit more personable but other than that I would certainly recommend the Merlin to my acquaintances.
I also found the position of the hotel fairly central as you could either exit from the front or back to catch transportation depending on which direction you wished to travel.
We found the staff at Patong Merlin very helpful and friendly. The hotel itself was clean and comfortable, we would recommend this hotel to anyone who wishes to stay in Patong.
Lovely clean rooms, Great Breakfast, Staff great only to happy to help with what you need. Locations is the best with beach access and everything you need within a short stroll.
I really enjoyed staying there. The place has a really nice feel about it. I did find at times that the kitchen staff were a little bit surly but the rest of the staff were very friendly and happy.
Mr Prayoon, you should be extremely proud of your staff
We have been coming to your hotel for a number of years and still get a buzz. The maid staff working as a team, was very impressive
Thanks again for a great 10days
The new entrance looks FANTASTIC
Ps thank you Sam, Sopa and Joe - you are Patong Merlin
We always love our stay at Patong Merlin. We have always been treated exceptionally, love the space and pools and staff exceptional, especially Sam at breakfast.
This place is fantastic, great location, friendly staff, even has a dentist surgery.
Would be happy to return to the same hotel.
I've been to Phuket 4 times and have stayed at the Patong Merlin each time. I spoke to a lady who had been to Phuket a few times and it was her first time to the Patong Merlin and she said she would definitely be back to stay.
Fantastic - staff so friendly and helpful.
We would like to tell people to stay in this resort. We are going back next year and staying in the same place.
The staff are so nice and would do anything for you.
staff was friendly, rooms were kept very clean. Only complaint was the restaurants could be open all day not just at night.
We have been at this resort a few times now. Love,love,love it!!!!
Going back next year for 2 weeks this time.
Booking again through travelonline which i must say has been unreal. Trouble free and everything orgainsed. Thank you so much for making our holiday easy..
We've visited Phuket 3 times and stayed at smaller 4-5star hotels previously. This time we went with a group of people and decided to stay at the Patong Merlin as it had the 'large, resort feel'. We booked the pool access rooms in the new wing, and we were not disappointed. Yes the resort is a little dated in the old wings, but the new wing was fantastic.
There are a number of kids in the other pools, but the new wing is pretty secluded and you don't get bothered too much by other holiday makers.
Buffet breakfast was good and had an expansive selection of foods. Yes it does get a bit repetitive after a few days, but what do you expect...it still beats the toast or cereal that you would have at home!
Location is fantastic. We walked to Bangla Road daily and it only took about 10mins. Plenty of shopping options at Otop and at Jungecylon Shopping Centre.
If you want to stay at a large resort in a great Patong location - this is the place for you. I recommend the Pool Access rooms or the Pool view rooms in Wing 7 (the new wing). Service is a little slow at the swim up bar, but you have to remember you're in Thailand!
Overall we were very happy with our stay at Patong Merlin, and we will be booking again for our next trip.
Had a great time staying here. The breakfast buffet is a fantastic way to start the day & it's on until 10.30am so it means you don't have to be up to early. Unfortunately I'm not a huge fan of Thai food but I did try the banquet at 1 of the resort food places.. The service at pool side was very good & staff are reasonably friendly. The elvis show was ok but not a huge turn out of tourists. The Patong Merlin is in walking distance to shops & is across the road from the beach. I will return next year & hopefully I will stay again at the Patong Merlin..
Loved the Patong Merlin. Couldn't fault anything in the Hotel. Staff were lovely, Rooms comfortable.
Couldn't fault the hotel even though renovations of the foyer were going on the staff couldn't be more helpful or friendly. Recommend the pool access rooms - they are well worth the extra money.
In the heart of town so very convenient but when you walk in your in another world. Quiet and tropical just beautiful with lush gardens and inviting pools.
We visited Phuket in a group of 16 people. 6 of us stayed at this hotel and while we all compared our respective accommodations, it was decided hands down that ours was the best. It has location, service, facilities and the staff were exceptional. Nothing was too much. Would absolutely stay there again.
Wonderful resort. Could not fault the staff they were all very polite and helpful. The rooms were spotless and the location was fabulous. Cant wait to return.
Excellent location. Quality hotel with excellent facilities.
The hotel, even though there was refurbishment being conducted, was a comfortablde place to stay. Staff were excellent and attentive. Could not fault the place. Great food. Great location.
We could not fault the Pating Merlin. A lovely clean room, courteous staff and fantastic pools and amenities.
The Patong Merlin is a great hotel for everyone. Cannot recommend this place highly enough. If we go back to Thailand we will be stay there again. Very close to everything. Staff great, breakfast was delicious and a lot to choose from.
Drinks were a bit expensive in hotel, location was great, staff especially the cleaning staff were excellent and polite, happy to oblige. Bit busy as it was school holidays, but the resort catered for it.
We had an absolutely wonderful stay at the Patong Merlin. This is our second visit, and we look forward to staying again. The grounds and pools are absolutely wonderful, with lots of shade available inside and outside the pool. THe location is perfect, right in the middle of the town without being too noisy. THe staff were very friendly and always willing to help where possible. THe rooms we stayed in on this visit in section 4 were perfect - a little bigger than last time, which was much appreciated. The breakfast is good, however, could do with a little variety from time to time. All in all, a very enjoyable stay.
Fantastic family holiday location.
It would be good if there were direct flights to / from Phuket.
It would be good if the Patong Merlin Hotel had an activities coordinator to conduct some activities in the resort.
A great stay, in a great place close to everything we wanted in our holiday
it was a good stay.
We stayed in the newer wing (Rooms starting with 7) The accommodation was fantastic, the new pool and swim up pool bar is great.
I will be staying here again.
I was also told that they are re-furbishing the lobby in the future and building another wing closer to the beach, so once this is done, the Patong Merlin will be awesome.
3rd time we have stayed at the merlin patong and be happy to stay again
Found it to be a great hotel. I have travelled all over the world and this hotel was one of the best I have found. Great for its location, staff and presentation.
Stayed at Patong Merlin for 13 nights in October and had the most enjoyable stay. The Room, Staff and Location could not be better - well done and thank you to all the friendly staff that made our holiday such a great time.
We will definitely return!
Excellent hotel, within walking distance of all to offer on the streets of Patong [Phuket] and beach.Plenty of tourist attractions to offer to arrange for yourself on the streets or through the hotel lobby. the hotel is right next door to Hard Rock Cafe. we had fun....for an older couple
This was my second time staying at the Patong Merlin, and like the first time it's a great place to stay friendly staff clean room and great location
Patong Merlin was awesome despite some comments I read on the net. Very clean, staff were great, food lovely and service great. Great value for money and excellent location!
We loved the location, & choice of 4 pools
Enjoyed our stay at this hotel, free WIFI in the lobby was great but obviously would have been even better if available in the rooms. All staff were generally friendly and happy to help. Room was serviced promptly and to a high standard each day.
Great place to stay. Shopping & dining at your fingertips. No need to catch transport. Stayed at the Patong Merlin 6 times.
Great hotel,friendly helpful staff and a great location to the beach and Patong markets.
Could have more channel options on the televisions in rooms.
Upgraded to Deluxe Pool Access room (room opens out onto separate pool with bar) Well worth the money. Really enjoyed our stay.
Nice hotel great pools
The motel was fantastic we will be going back next year thank you very much
Patong Merlin was a great place to stay location was spot on.
Patong Merlin is in the heart of where it all happens, shopping on one side of the resort and the beach on the other. But when you just want peice and quiet Patong Merlin offers just that, you can stay and relax and enjoy the excellent faciliities, especially the pools. Excellent accomodation for families.
This is the 10th time I have stayed here and once again got a free upgrade, service was great friendly staff, great breakfasts,choice of 4 pools and happy hours that happen twice every night.Close to shopping and fantastic restuarants.
very good for location, lots of swimming pools
Great place to stay.. Have been 4 times before and the Staff are Very Friendly and Meal Great. Perfect Location very central to everything.
had a ball highly recommended will stay there again for sure
The hotel is in a great location with all the facilities you need
we loved the Patong Merlin> the location was second to none and the gardens and meals and 4 pools all totally awesome! no qualms recommending this hotel to everyone and would return ourselves in a heartbeat.
Would stay again
Loved this hotel! The pools are amazing! The housekeeping and reception staff are very friendly. Would definitely recommend!
Fantastic time loved the resort , will spend more
for room upgrade next time for pool access room.
We have stayed at The Merlin on a previous holiday and would stay there again.
I have stayed at this hotel on 3 occasions and have been very satisfied and happy with everything. The location is fantastic and the staff are great. Would always recommend this hotel