Diamond Cliff Resort and Spa Reviews

Diamond Cliff Resort and Spa Packages

Diamond Cliff Resort and Spa

Overall: 4.6 out of 5


Value
96%
Location
90%
Room
92%
Service
94%
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86%

Most guests recommend for "everybody" (66 reviews)


4.6/5
Overall
4.8
Value
4.5
Location
4.6
Room
4.7
Service
4.3
Dining

Ratings are averaged based on 87 reviews.

Customer Reviews (87)

Stay

Everything was great and clean and we were looked after really well.
The fulltime security was reassuring and traffic control every single time the main road was crossed by anyone out side the venue was also very reassuring.
Wine,lunch and dinners a bit expensive but in saying that,the full,free,always changing buffet was excellent and would see us through the whole day.
Good thing there were a lot of stairs to work off some of the food but again there was always a driven lift up and down before getting to the elevator if required,in a large,open,covered, comfortable ute.

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We loved our stay and first trip to Thailand!

Big room (and bed) and overall great place to stay. There are a lot of stairs but the vehicle that shuttles you from the bottom of the resort to the middle of the resort was good, especially when raining! We loved our stay and first trip to Thailand!

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Great Hotel, lovely people, & Loved Phuket

Great holiday

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Awesome resort!!!

Amazing resort, it is huge!!! Great location, food was great especially the breakfast buffet, pools were always clean and the water slide was a great bonus, overall everything was great! Everyone was so friendly and happy to help. Room was serviced every day and the shuttle bus was never far away to take you up to your room when needed. The resort is so big and there are so many stairs so if you can’t walk much it would be best to ask for a room at the front of the hotel, not up the back. Overall loved this resort, we think it was the best one in Phuket!

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Awesome

They went above what a hotel usually do. Staff were so accommodating of my son (he has autism). If i had a question about eg a sculpture in the lobby above the lights, they went out of their way to find the info. Packed us breakfast for an early morning trip to phi phi island.

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Tranquility next door to busy tourist area

Highly recommend Diamond Cliff resort. All the staff were lovely. We had buffet breakfast included and the variety and quality of the food was very satisfying and set us up for the whole day. The pools are well facilitated! Don't let the big hill put you off - the hotel offers a shuttle up and down the hill which came in handy on those really humid days. Gym facilities were very good as well. The location meant that we could feel so separated from the hustle and bustle of Patong Beach when it was really just a stone-throw away.

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great stay

Third time at Diamond Cliff , I would highly recommended this resort , from staff to pool area to dinning , service and overall experience.

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A great place to stay

No need to leave the premises except to take tours. Everything you need is there. The staff are very customer focussed and ensure you are looked after

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Fantastic resort

Property was absolutely amazing, equally the service and level of professionalism. Staff are super friendly and always willing to help. We were happy with the location as it was far enough away from the busy part of town but not too far to walk. Our only concern was that the grand Jacuzzi suites requires walking up a lot of steps to get ro your room which you do start to get tired of after a few days especially in a high level of humidity.

Would we stay at this property again? ABSOLUTELY!!

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The pool and the cocktails were wonderful

It was one of the most friendly and helpful places I have ever stayed at.
The flowers following my little stint to hospital were very much appreciated.
I would recommend DiamondCliffs to anyone

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Excellent experience

The Hotel and the service was excellent and there is nothing to be negative about the stay. However i would like to recommend to train some of the staff more the English Language as it was difficult with ordering a meal.

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our Stay at Diamond Cliff, Phuket

Excellent hotel, newly renovated. Great personnel and very good ambiance and a breakfast buffet only royalty can dream of, but as the name implies it's a hotel perched on a cliff. If you are fit and and able, this is the hotel for you. If you have trouble managing steps and feel out of breath, then I would suggest another place. We thoroughly enjoyed our stay there and it was well worth the money spent.

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Fantastic Place

Would recommend to everyone. This place was fantastic. Awesome service, friendly people, great views, excellent food, swimming pools and our room was brilliant.

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Wonderful family holiday

Had a wonderful stay at Diamond Cliff Resort, from check in to check out everything went smoothly, the staff were wonderful, very friendly always greeted with a smile, wonderful breakfast, great size rooms, serviced daily, and the view from our suite was amazing...would definitely recommend this resort, am already planning to return...

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Lovely resort, wonderful staff and great location

As a group of 6, we found this resort to be amazing. With the option of 2 pools, one with a bar. Rooms were very comfortable and the staff very accomdating.Location was great as it isn't in the heart of Patong Beach, only took a 15 min walk to get there.
The only down side was walking up a heaps of steps to get to our rooms. However they have covered this by providing a shuttle service that take you to the top of the resort :)
We also used the gym provided, while it only has the minimum , there is enough to do a good workout.
Food was exceptional for breakfast
We definately recommend this resort to anyone wanting to holiday in Patong, and will stay there if we return.

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Great Rooms

Great room with a spa. Need to be fit as a lot of stairs. Not great for the elderly as on a steep slope. Breakfast was average. A little far out of Patong as you need to book the shuttle too far in advance. This leaves you open to the Tuk Tuk Mafia and their controlled payment system around Patong. Staff and service were top shelf.

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Beautiful Resort

We were very happy with our stay here. It is a beautiful hotel and our rooms were in a very good location close to the larger pool. Our package included breakfast which was lovely - lots of variety - and also transfers to and from the hotel - they were both on time and comfortable. Service was very good - staff pleasant and friendly which was appreciated when you don't speak the local language.

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great holiday - would stay here again

We really enjoyed our stay, the facilities we great, wonderful view of the ocean from our suite

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Very nice

Was great to see all Reno’s on reception and restaurant finished but now need to do the rooms. Poorly laid out and tiny bar fridge that kept nothing cold and asked to have it looked at daily! We were a couple with 1 teenage daughter and had 3 single beds in our room! Couldn’t be changed.

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Pure luxury

The best hotel that we have stayed at. All the staff were so welcoming and always smiling and polite. The quality of our room was fantastic and we were only a 10 minute walk from a safe and mostly clean beach at Patong Beach. Most days , the beach was providing small surf suitable for both body surfing and board riding.
Our only suggestion to the Diamond Cliff was for them to extend their internal shuttle service to finish at 1am ( not 11.30pm as is the case now ). The property is built on 20 acres of steeply sloping land and the walk from the front of the property to a room near the rear is a difficult climb .In summary, we loved our stay at Diamond Cliff.

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Needed

Staff were friendly, service was outstanding, Room was impressive. Overall the resort is well looked after clean and tidy, All the staff were friendly and helpful. From the second we stepped into the lobby we knew we were in for a great Holiday.

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Amazing stay

We stayed here in an upgraded room and it was massive. There are plenty of hills but they do have shuttle buses up to the rooms. Pools are huge and not overrun with people and the food was very delicious. Staff at their resort were fun and very helpful. I would definitely go back to this resort

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Great place to stay

For older people ask for lower level rooms

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Great resort, pools, breakfasts and service

Being on a hill, there's stairs so need to be reasonably fit

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Fantastic place - suitable for young, fit couples

The accommodation was beautiful. The room was huge. Everything was kept immaculate at the resort and the buffet breakfast was the best we've ever had. There are a few high end restaurant bars across the road that overlook the beach - spectacular. It's a 5-10 minute walk into the main part of Patong. This wasn't a problem for us. The resort also has a LOT of stairs and a very steep hill, which we were ok with as we're pretty young and fit. There is a shuttle that drives up and down the hill all day (as soon as you're waiting for it, a worker will call the driver so it's never more than a minute). If you're older and have bad back or knees, you might struggle with the stairs still though.

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Fantastic Experience

I had a wonderful stay at Diamond Cliff with my girlfriends for our 30th birthday. The facilities were great, the staff were very warm and hospitable and breakfast was excellent. I would definitely stay there again when I return to Patong. Fantastic Experience! Thanks guys

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If we could give this resort 6 stars we would!

We loved our stay at Diamond Cliff Resort, from the moment we arrived the staff were so helpful. The rooms were luxurious and the buffet breakfast was amazing, they cater for absolutely everyone. Can not recommend this resort more!

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we had an amazing holiday

the only thing I was disappointed in is the swimming pools closed at 7pm
it was still light in my opinion it was far too early to close

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Great stay at Diamond Cliff Resort & Spa

Had wonderful stay at the Resort with friendly, helpful staff, a great room, in a good quiet location. Would recommend it to anyone - is close to Patong, they also offer a free shuttle service 4 times a day if you don't want to walk into town. The resort has plenty of stairs, but also offers a free Tuk Tuk up and down the hill to skip the majority of stairs to your room. We had a wonderful time.

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Close enough but far enough away from patong

We had a jacuzzi suite which was very spacious and well furnished but a little dark. We thought it was a good hotel and enough of the staff had sufficient English. Drawback is that it is spaced out over a very steep hill and it does involve a lot of stair and hill climbing if your room is near the top

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Great place excellent staff great location

Would recommend this resort to everyone

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Lovely place to Holiday

Diamond Cliff was stunning. My partner and I had a wonderful holiday here and would definitely return. Our room had a leak after some rain and we were upgraded and moved within a few hours. Lovely people, lovely service, great location. Shuttle service was great.

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Cant go wrong staying in Patong

There were too many kids in the adult pool, room smelled damp, the spa didnt plug up properly, no cold shower water however the pillows and bed were lovely, resort grounds and gym was well maintained and breakfast buffet was delicious.

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Great resort

Beautiful resort, excellent location, views over the bay, lots of steps as it is on a hill side but very efficient on site shuttle to take guests up and down the hill. Food was great but staff often got the orders wrong. Happy hour cocktails good value.

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Very enjoyable

The only thing could complain about was the lower pool area could have
Waiter service around the pool instead we had to stay going up the stairs to the
Bar to order.

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Great. Very happy.

The place was very nice and we loved our stay here.
I would highly recommend Diamond Cliff. I would not recommend the resort for elderly people or anyone who is not physically able, as the resort is on a very steep hill. There is a shuttle bus in the resort, however getting to it and getting around the resort could still be a struggle for some.
The staff and service were great. The place was clean and in a fantastic location. Walking distance to the the beach and shopping strip.
The breakfast had variety and was good but not amazing. We did not have lunch or dinner there, however, the prices for lunch and dinner were expensive. Much cheaper to go elsewhere for the same options.

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Great accomodation, just a lot of steps!

Great hotel, easy walking to main areas of Patong

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Great Place to Stay

Great Service , great room, great location

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Great room & staff ...but too many stairs

The jacuzzi (bath) spa room was lovely. Shuttle service to rooms was very efficient but still so many stairs! Easy walk (downhill) to beach.

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Beautiful resort on the cliff

Excellent stay at the diamond cliff resort. Excellent views and location, 5 minutes to Patong beach. Excellent daily buffet breakfast, enough choice for anyone. Staff are amazing and always ready to help. House keeping done for you everyday. If I was to look for anything negative I would say , the place is currently undergoing renovations, ask for a renovated room if you can. We had a non renovated room still nice but would rate the non renovated rooms as a 3 star. Please also note that the resort is on a cliff don’t come here if you have mobility issues as it wont be ideal with stairs and up hill walks to rooms and restaurants.

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Fantastic Hotel

Fantastic location and great value for the money we paid.
Part of this hotel was undergoing major renovations during our stay however it had no direct impact on our stay.
Although our room was tired and outdated it was extremely comfortable and well set out with everything we required and then some.
The Staff are fantastic and only to willing to assist wherever they can.
Would defiantly recommend this hotel.

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Nice place with beautiful gardens

This resort will keep you fit. Many, many steps to negotiate your way around the resort. Just going to breakfast is quite a workout, which is just as well, the breakfast buffet is outstanding. Not an easy walk anywhere because of the busy road with no foot paths.

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Quiet and not far from Patong shoppong centre

More shuttle service to Patong and including to and from hotel.

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Too many stairs food staff not enough English

Do not go if you have mobility problems. Side of mountain beautiful resort, disappointing restaurant maybe different in the high season . 300bht each way into town. Free shuttle only 4 tines per day from resort which is terrible. Our jacuzzi suite was very large & great ocean views. Some renovations are on at the moment but no noise from where we were. They need lifts!!!!!!!

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Fantastic Value

Me and my partner really enjoyed our stay at the Diamond Cliff Resort & Spa. It is a beautiful place with friendly staff that catered to all our needs. Very close to amazing restaurants on the beach and a 5 minute drive to Bangla Road. Would recommend to anyone getting away to relax and enjoying great views.

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Great room, good breakfast.

People with limited mobility should be cautious booking this property because of the number of stairs and steep pathways. Apart from that issue, it is a great property.

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Loved our stay here again. Always treated warmly and service is excellent

Stayed here for our 2nd time for a week. Family members came along with us and also loved their stay. Rooms lovely and clean, spacious and comfortable. Breakfast very nice with all foods catering for different nationalities. Pools and grounds kept lovely and staff were very friendly

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Make sure you're back at Hotel by 11.30 steep climb to room

Lovely place to stay excellent views from room although getting a shuttle bus up an down from room everytime you left can be a pain because hotel is built on steep hill and drink prices are a bit dear.

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2 weeks of relaxation

Overall a very nice hotel. Service at the bottom pool bar was pretty slow regardless of whether there were no other customers or not. Breakfast buffet was amazing and room and overall presentation were high. We loved our stay

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Beautifully finished resort

Comfortable rooms. Beautiful Resort

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Great value and a beautiful location

Me and my girlfriend had an amazing time at Diamond cliff, the rooms, food, pools and service were excellent. When we had food poisoning the staff at the resort were caring and supportive offering their help whenever possible. Will come again!

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Hotel was very nice, does need an upgrade.

Loved the view from our room of the ocean. Breakfast was awesome, great selection. Staff were pretty good but didn't, offer a lot of assistance, often drinks and plates left on table during a couple of hours stay. Location was great for us. However I would not like to stay there if I was unable to walk up the numerous stairs.

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Well worth it

Great place to relax and unwind out of the busy city. Service sweet and value for money

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Location / service

Staying at Diamond Cliff Resort and Spa was an exceptionally wonderful experience... the staff are wonderful with excellent customer service... the room was large and clean( they came every day to make up your bed , clean room and clean and replace towels in bathroom... anything you wanted was never a problem. The facility has restaurants which are very good . The Location has to be the draw card as it is only 10 mins from the main city where all the action is. I would recommend any body or family to give this place a go when wanting to visit Phuket Thailand.

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Fantastic stay and fantastic staff

Location and views were fantastic from our rooms. The staff couldn't do more for us. Always pleasant and welcoming and ensuring and preempting our needs for the day. The site was quite steep, but not unwalkable and there is a car that transports up and down the hill as required. Couldn't speak more highly of the onsite restaurants as well.

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A real Diamond

Can't speak highly enough of this quality resort.Throughout our entire stay the staff were friendly and eager to ensure that our stay was memorable for all the right reasons. The room was spacious, and very relaxing - a jacuzzi and balcony overlooking one of two great pools, with extensive views out of the Andaman Sea and surrounding area.We had one small drama when a lampshade shorted out, causing us to lose power in the room - just as our room service dinner arrived. Dinner on the balcony by mobile phone light. Power was quickly restored but we continued the romantic moment uninterrupted.The next day when we arrived back to our room after an islands excursion there was a floral bouquet and fresh fruit basket to apologise for our inconvenience. Not necessary, but appreciated.
Definitely would stay at Diamond Cliff again - quality, value, location. It has them all.

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Lovely staff & lovely resort

A lovely clean resort, but they could improve on a few things.
The meals at the resort weren't that nice. No matter what we did the bathroom would flood every time we showered.
A few times housekeeping would forget to leave towels or toilet paper.
There were no rubbish bins in the public areas of the resort.
The beds were hard.
The staff were lovely and helpful.
The shuttle from/to reception was a great idea since the resort is very steep.

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Fantastic

Fantastic Thai resort, couldn't fault anything, staff very helpful and very friendly, would definitely go back.

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Too far from Patong.

Lovely resort, great pool area. They were renovating so one pool was closed. The shuttles take you into Patong but no return. Also we found 4 o'clock was too early and 8 o'clock was too late. Also, due to change of ownership, the shuttle to Paradise beach is no longer available. Overall, good value, but too far out of Patong for us.

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Our Patong Beach mini-holiday

Friendly and helpful staff certainly assisted in making this a most memorable holiday.
Our bonus upgrade to a Diamond Suite was a most pleasing addition.
The Buffet Breakfast was a delightful was to begin each day.
The Beach Hut Restaurant was a little disappointing. The quality of the food did not match the prices charged. However the Thai Orchid Restaurant was very good value for money.

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We have been previously at this property so knew the resort. We were nicely suprised as the resort further updated our room to an ocean suite with jacuzzi.

Despite the refurbishment work, which was well fenced off no noise disruption was noticeable. We kept fit by walking up the stairs as it is a hilly property, but the resort runs inside 'shuttle'. We were happy as the staff was polite and provided information and very flexible when we were booking the shuttle to Patong. We would most likely come back.

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Fanastic service & location

Close walk to Patong, excellent facilities and service especially the drivers of the internal transport vehicles and "security" staff

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great

great value, lovely staff, lovely food. will recommended to family and friends.

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Lovely resort

This resort has huge rooms, ours had two bathrooms !!!! Very clean and really lovely staff. Its built into a very steep hillside but they have a vehicle driving up and down all day so you dont have to walk if you dont want to. This resort is about a 15 minite walk to patong for restaurants and shopping but doesnt have shops, massages etc right outside your hotel which I prefer. They have a pool and restaurant right across the road on the beach which would have been nice to spend a lot of time there however pool is not in use and hasnt been for sometime which is a shame. The food is very nice however its quite a limited menu, not a huge choice. Both pool areas are beautiful and weel maintained so I would recommend this resort if you dont mind walking and catching tuk tuks everywhere because of not having any shops on the street directly outside.

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Very comfortable

A great place to stay

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lovely large rooms

a very nice and spacious room although had major electrical problems gave up getting our lights fixed every day so stayed in the dark the last week of our visit.Even though only a short walk to patong it was a very dangerous one , you had to walk on the road until you got to the beach a bit hazardous so basically had to take tuk tuks mainly. Lovely staff and beautiful pool.

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Great and relaxing

The only complaint I have is the beds were so hard. But then we didn't complain so that's on us. We got used to it

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Beautiful resort

We really enjoyed our stay at Diamond Cliff Resort. The staff were very professional and accommodating. The buffet breakfast included in our package was abundant with plenty of variety for everyone and the staff very friendly. The shuttle driver's within the resort were so good. Our room was upgraded to an Ocean view Suite in the Grand Wing as per our package and it was magnificent - very clean and opulent. We felt quite special - thank you. The pool area was fantastic and the water so warm. It had everything from a waterslide to a waterfall - suitable for all ages.

There would be one note I would make is that the resort is on a very steep hill - there is alot of walking to and from the pool and reception and breakfast - lots and lots of stairs to anywhere. It was fine for us but I wouldn't recommend it for people with toddlers and the elderly - access would be really difficult.

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Fantastic location and people friendly resort

The resort is located in a great position just outside of the hustle and bustle of Patong Beach, it is on a cliff side so the onsite buggy is always a help getting to and from your room. Although the rooms are a little outdated and the bed extremely hard, my husband and I had a fantastic time at this resort. The people were all friendly. The restaurants onsite are a little on the expensive side, but there are nearby restaurants that are good value for money. I would recommend this resort to anyone wishing to stay outside the busy area of Patong Beach.

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Too many stairs

Very good,clean,food good,...only downside it has many stairs,it has a shuttle that goes every minute to take u to your room but there's still stairs.definatly wouldn't go there with a pram,wheelchair or elderly

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Excellent Resort, Service, Rooms and Service.

My girlfriend and I stayed at Diamond Cliff for 6 nights and were certainly not ready to leave. The resort itself is really beautiful, meticulously looked after which is an achievement because this place really is within the cliffs of Patong Beach and is extremely large in size. Our room was well sized, well maintained and nicely air conditioned with beautiful views of the ocean and pool from the balcony.
The facilities are fantastic with the choice of three amazing pools, one of which is across the road from the main section and literally on the edge of the ocean.
The hotel staff are brilliant and are happy to help with anything you need at the drop of a hat.
The buffet breakfast on offer is extremely vast with more than enough options to satisfy your every need.
The only negative about this trip was that I sprained my ankle something shocking a week before the trip which made getting around a little tricky as there are countless stairs and steep hills (a small price to pay for such an amazing place).
Will most definitely be back again.

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Great stay at Diamond Cliff

Excellent service! Rooms are beautifully furnished- old but charming. Great location if you don't want to be in the city but close enough- 15 to 20 min walk. Highly recommend a stay. Good at the hotel was ok but you will find better outside

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Flawless

We had a fantastic stay at the Diamond Cliff. The staff couldn't be anymore helpful. The resort itself was spotless and had everything you could need or want. Most importantly when one of my friends became ill on the day we were due to leave the staff urged us to stay in the room until we were due to be picked up from the airport at 6:30pm. At no extra charge. Nothing was too much to ask. Super friendly and super helpful at all times. The staff all knew our room number and where we were from. And this is a big resort. Very impressed.

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Returning guests after six years

Hotel was showing age however the rooms and the grounds are well kept. Happy hours and food combos near the pool areas was a great feature. Not too many people staying at the hotel hence almost no one at dinner or lunch during our six night stay. Most staff speak very little English and communication was difficult at times. Overall we still enjoyed our stay after not being there for six years

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Very helpful & friendly staff.

We had a great stay. Would definitely recommend.

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Lovely rooms good service

Far enough out of patong to get away from hussel but not too far to walk. Loved the tuk tuk available for the hill.

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overall

Absolutely friendly and professional staff at the reception. Cardriver was helpful, assiduous and humourously. Also in the Restaurants very friendly staff.
I liked the food so much, especially in the morning. Healthy and delicous.
The Pools are just so inviting to relax and have a drink. Poolstaff is friendly too.
The rooms with spa were very spaciously and clean. The light could be brighter, i felt like in a cave, but causy. The rooms were included not the newest furniture or floor, but this makes it just sympatic and causy. If someone complains about that...... I can't help.
The buildings are well maintained. because of the renovations and noise in one part of the Hotel we had a Special Price. The surrounding with plants and trees is absolutely great. sometimes because of the frogs we felt like in a jungle.
Thanks so much to everyone who made our stay so worthful.
Best wishes to everyone in the Diamond Cliff Hotel in Patong.
Monika Hegi and Astrid Madritsch
all over I enjoyed to stay in this luxuryhotel very much.

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Good place to stay

Overall a good place to stay, friendly and helpful staff. Rooms are of good quality but require some ongoing maintenance. A good 15 min walk or taxi to the centre of Patong but that suited us.

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Holiday at Diamond Cliff

My husband and I stayed at Diamond Cliff for eight nights and thoroughly enjoyed our stay. The staff are helpful and friendly and we would recommend this resort to anyone

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COMFORTABLE

CLEAN ROOM, prompt but not precise service, restaurants not up to local standard and expensive. Pools and grounds clean and well serviced, well located (close but not too close) overall very happy, will and have recommended. (friends going soon)

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Nice resort, good service, friendly staff.

We travelled with an 8yr old child who LOVED the waterslide and the complimentary buffet breakfasts that were included with our package. We also did a free day trip to Paradise Beach which was fun - apparently the hotel owns this beach. The complimentary massage was probably the best massage I have ever had! We stayed in the Diamond Suite - the rooms are a little tired and in need of a refurb (but still clean and spacious). The Wifi was not good in our room nor at the pool. Overall though, a good value for money deal and the resort is a 'world away' from the poverty, filth and stench of Patong Beach (but the shopping is awesome and everything is very cheap!!).

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Most enjoyable.

Had a great time. Staff were extremely friendly and helpful

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Diamond Cliff always good

This is the second time we have stayed at Diamond Cliff and would recommend it everytime.
Staff are friendly and service is great. It is just out of Patong enough to avoid all the noise of the town.

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Perfect honeymoon

Beautiful hotel that is just out Patong. Staff are very friendly and helpful. Had a lovely honeymoon there.

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Quiet corner in patong

We were well looked after here, all the staff were proffessional and friendly and we loved that the resort was just a little bit away from town but still walking distance. Beautiful views from the resort and their restaurants had really nice food.

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Great views from ocean suite

Lots of steps as it's set on a hill. Fabulous main pool with water slide, waterfall and swim up bar. Huge breakfast selection with American, Thai, Japanese and Corean choices. Beach pool a bit tired. Free trip to paradise beach and daily shuttles included.

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Excellent Stay

Diamond Cliff is well located - about a 10-15min walk to the heartbeat of Patong. Close enough to enjoy but far enjoy to hide away. The rooms were fantastic, the staff helpful and the waterfall pool (and swim up bar!) were all excellent. Wouldn't hesitate in booking here again.

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