Ratings are averaged based on 95 reviews.
Our stay was lovely except for the beds , the pillows would have to of been the most uncomfortable I've ever slept on and a bit disappointing for such a high standard hotel
Great hotel, lovely rooms, convenient location, everything is there! You don't have to leave if you don't want to, definitely would stay again.
We had lovely views from our 23rd floor room - which was a lucky upgrade for our anniversary. Highly recommended the corner king rooms, such expansive city views! They also provided a bottle of wine & chocolates as an additional anniversary surprise. Overall lovely hotel with great facilities and pleasant staff. Would stay again (:
Every thing was great
Good location n spacious room
Awesome the service was amazing
We booked with travel online and were happy with the service. Our hotel was conveniently located in the city next to DFO shopping and lots of eating places. Will book again with travel online.
Thank you very much . I love the lap pool .
Enjoy the quiet.
Never any noice.
Everything was great from start to finish
Have stayed at the Crown Promenade on a number occasions and love it always. Will see you again next year!
all the staff were friendly and helpful
Stayed here with my boyfriend to treat ourselves and the service was absolutely immaculate. Location couldn't have been any better as it was right in the city with trams and buses nearby. Within walking distance of shops and restaurants. Stay was very comfortable and beyond expectations. Would love to stay again
Great location. Excellent staff and room provided on the 20th floor overlooking the city. Excellent swimming pool and gym facilities. Really enjoyed our 8 nights at the hotel and can rate the service very highly.
Absolutely loved it.
Walking distance to Southbank shops & restaurants.
Short cab rides to CBD & Docklands.
Great location. Would absolutely stay there again
We had beautiful views to the city, and had a wonderful stay with very nice staff and cleaners . The only thing is the rooms need upgrading they are getting a bit old, as in furniture ( TV couch,armchair)
I will stay there again :)))
Easy check in easy and very accommodating to our needs. Lovely staff. Fantastic location.!
We have stayed at the Promenade several times and will continue to return as long as the service is 5 star!
It ticks all the boxes for us!
Thanks very much for the complimentary wine delivered to our room as it was our 40th wedding anniversary.. much appreciated.
The room selected for us in response to our request was amazing. thank you to each and everyone of you for making this stay. so pleasurable and enjoyable.. and yes I will be telling both friends and those I work with of this great hotel.
Thank you very much
Myself and two friends came to Melbourne to celebrate my 50th birthday. The Promenade was always our preference we love everything about the Crowne but the Promenade is a little more affordable for us but still makes you feel apart of the whole Crowne experience. Everything was perfect and this is not a complaint, just that our order for the Australian newspaper both days didn't come through. Not sure if it got overlooked or maybe a neighbour was out early in the morning. We didn't complain, it's only a newspaper, but just thought I'd mention. Thanks for a great time and will see you again for sure
Again a very pleasant stay ,in a great hotel.
The place was absolutely outstanding the only thing I could fault on was the rice of the meals, other then that it is becoming an annual holiday for us
after a few stumbling blocks was very satisfied with the help and answers we received
Always enjoy staying at Crown Prominade Melbourne
They gave me a room with a city view (without my asking) - made the experience even better.
Excellent place to stay, Staff were very friendly and rooms were clean, Restaurant was great
Very well looked after!
The location of this hotel is fantastic, close to town and a stone throw to Crown Casino and Southbank.
The staff at this hotel are extremely friendly and helpful , from the front desk, concierge desk and room cleaning staff.
Will keep coming back and hopefully that will be sooner, rather than later.
We have stayed at the Crown properties including Towers, Metropol and Promenade for the last 10 years. Always brilliant and accommodating. As the host of a group of 8, they ensured we were on the same floor, facing the city and a welcome message on room TV's. Staff are friendly and helpful and very accommodating. Brilliant stay once again. Thank you Promenade.
All staff were very polite and accommodating
Could not fault anything.
Stayed with our family, twin room is handy with the two written beds. Staff were friendly
Very convenient to cross over to casino via walk way very safe for single ladies
The facilities are great, and room was very spacious.great location for conferences & playing at the casino. Would recommend for couples weekend away.
There is no better location
I Loved everything about the hotel, highly recommended to everyone and anyone! I'll definitely only stay at the crown and no where else!
very happy with room view and staff were helpful
Would definitely come back
we had a lovely stay, very central to everything
everywhere seemed clean and fresh and staff most helpful
HAve stayed at both Promenade and Metrepol and can't fault either.
Have stayed here many times and staff are always a pleasure to deal with and I will return
Awesome service at Crown, they let us check in early, check out late and change the room when we had issues with it.
Both room and service was great. Highly recommended!
The Crown has stolen my heart, I'd love to continue to receive great deals regarding and of the Crown Group accomodation deals
Cannot fault the staff at all as they were all pleasant.
Always a pleasure to stay at any of the crown hotels. This one offers great value for money.
Awesome place for a couple of nights away from the kids. Facilities and service are world class. Location is brilliant. Thoroughly enjoyed our stay. Will definitely go back again.
We had a great family mini holiday/getaway.
Everything was great. Food was fantastic at Mesh.
A wonderful stay,but the bed was very hot. Think it was the mattress .
Great Location, lovely and clean. Great service and Melbourne is fabulous!
Very happy with everything. Excellent location. Received upgrade overlooking river and higher floor. Excellent deal with travel on line.
Crown Promenade offers everything.
Close to City, Great accommodation, Close to DFO outlets, Direct connection to Crown Casino, Plenty of restaurants. We had a great stay
Always impressed when I stay at the Promenade - excellent location, great rooms and good service.
From the moment I arrived to the moment I left I felt like I was looked after. The staff are excellent.
if you are after a hotel room Crown Promenade is excellent and the price was great. Whilst the room did not have a separate living area, the room was spacious and clean. Staying at any of the hotels in the Crown Casino complex is excellent as you do not have to leave the complex for food, entertainment and shopping, and the city is only 5 - 10 minutes walk away. this was a family trip and we had breakfast lunch and dinner at different restaurants and food places in the complex. would definitely stay again.
Had a lovely stay would stay again very central
great service, great location, great amenities. everything is there including restaurants, movie theatres etc
Great place to stay when in town for business or just a weekend. Short stroll into city.
Loved the location and that you didn't have to leave the complex to shop, casino or eat. It was so cold outside and did not want to brave the weather. 2 of Neil perry resturants within the complex. Eateries to suit all budgets. Fantastic service and beds are pillows are so comfortable. I wouldn't stay anywhere else.
Had the busiest few days and the crown promenade was the place to unwind. On my return each day to unwind and the beautiful level 3 deck (swim/spa) I spent min 2hrs a day and to be able to have the guys bring me a coffee each time where I drank while sitting in the spa was fantastic. Room service and house keeping is amazing. I highly recommend and will be back. Once again thank you to crown promenade and it's staff for an amazing stay
Was very impressed with my room 1480 3nights for the price of two had a wonderful stay and will definitely be back thank you so much.
luxurious and central
We normally stay at Crown Metropol but this was just as good.
Great hotel and location would stay again
we had a great experience at the Crowne Promenade Melbourne nice & clean beautiful pool doorman was the best very friendly & helpful , would definitely stay again.
As usual reception staff were exceptional. Central to the CBD. The room was immaculate as always. Prices on the mini bar are way to high, though I must say that's the same where ever I have stayed. Overall I love my stays at Promenade.
Loved our stay at the Crown Promenade Melbourne
we scooped up a fantastic deal offered by travel online and enjoyed a few days of cricket, shopping and fabulous food at various restaurants around the city. Great location & facilities!
we will be back there
Good hotel within in a great location. Nice and close to great restaurants and entertainment venues are within walking distance.
The room was great . Great views of the city day and night the service was friendly , helpful and hassle free recommend couples had facilities for families as well we will do it again.
will return next year
We love staying at this hotel. We have stayed here 3 times now. Absolutely loved the Corner room - amazing views of the Yarra. We will be back!!
The room was fantastic. We loved the location. The staff were extremely friendly and helpful.
Fabulous stay in a great part of Melbourne. Room service dinner was exceptional, tasty meal with great city views. Pool and gym great. All staff very friendly and helpful
Loved everything about Crown Promenade, great service and fantastic location.
best hotel i've ever stayed in truly amazing staff, service and atmosphere 5* all across the board
The stay at Crown Promenade was very comfortable. The location is just minutes walking from the things we were interested in, and also close to public transport. Highly recommended for anyone visiting Melbourne. The infinity lap pool and Gym were a special bonus.
Overall the room at the Promenade was just what I needed for a quiet, comfortable few nights. The staff were really helpful and friendly.The only tiny improvement would be better quality complimentary shower products.
After a stressful month it was lovely to stay in a quiet room with a very comfortable bed.
The staff at the Promenade were extremely courteous and professional
I would not hesitate in recommending the Promenade to anyone
We found the hotel completely met our needs during our stay. It was conveniently located and the staff were helpful at all times. Thank you.
Stayed at the Crown Promenade over the Xmas period. This is our 4th time back to the Crown and loved it. Rooms are always clean, room service is excellent and so is the friendly staff. They have added a mobile coffee stand in the foyer since our last stay - what a fantastic idea - used it every day on our way out for the day - $4 and piping hot.
Good overall venue
we loved it had no problems
would stay again corner room on floor 18 was perfect
Would love to stay there again. Please advise of any promotional offers that may entice me to make arrangements for another getaway.