Hard Rock Hotel Bali Reviews

Hard Rock Hotel Bali Packages

Hard Rock Hotel Bali

Overall: 4.5 out of 5


Value
86%
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94%
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84%
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94%
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88%

Most guests recommend for "families" (48 reviews)


4.5/5
Overall
4.3
Value
4.7
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4.2
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4.7
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4.4
Dining

Ratings are averaged based on 88 reviews.

Customer Reviews (88)

Fantastic holiday stay

Our family including 4 adults and 2 children stayed at the Hard Rock Hotel for 9 nights. It was absolutely beautiful. Breakfast was great. The large pools were clean and the kids had a good time on the slides. Excellent position, right across from Kuta Beach. Would definitely like to stay there again at some time.

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Very nice place, so many things to do at the hotel or nearby.

Recommend for families, so many activities

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Hard Rock Resort

Loved everything about this resort
Would definitely stay again and recommend to family and friends

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very good holiday. Apartments had all the facilities we needed,

vv

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Excellent location and hotel

The staff were so lovely and couldn't do enough for us. Location was great and easy access to beach and into kuta markets and main streets and a cheap taxi to legian.

Pools are awesome, rockcity room was great.with kids seperate room and chill out pool was good.

The main pool area, cabanas, slides and kids water park were great! Movie night on the sand area , the hotel staff threw a great kids Halloween night party. Couldn't be happier overall.

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Absolutely Beautiful

We stayed at Hard Rock and couldnt fault a single thing, we stayed for our “familymoon” as our 2 girls 8 & 10 joined us on our Honeymoon and lobed every single thing. We will definitely return again.

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Great stay

The hard rock was amazing they were welcoming , helped with anything and the hotel had everything would highly recommend it

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Totaly enjoyable.

Totaly enjoyable.

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Really good

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Rocking good time

Lovely modern hotel, close to the hussle and bussle of Kuta Beach, shopping and restaurants. Pool is wonderful and a lazy day in a cabana is just what you need on a family holiday.

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Hard Rock Sept 2019

Hotel is a little dated and needs some modernising. Pool area and surrounds are beautiful, we hired a cabana each day and were not disappointed, excellent service. Customer service was great and we could not fault them.

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Absolutely Fabulous

Myself along with my husband & 4 kids stayed at the hard rock in a loft room. We had a fabulous experience & will definitely be back again. The staff were amazing and very welcoming. Pool was fantastic & I wish we had stayed longer then a week .

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Best pool of any resort we’ve ever stayed at

We had a great time at Hard Rock. Room was clean and had what we needed. It was pretty quiet expect for some other guests. But you can’t hear the live music etc from the rooms. The food is really good at all of the restaurants/cafes on site but it is also very centrally located to lots of other options for eating, as well as shopping. The front gate is opposite Kuta beach, right by the Turtle release (which is a great experience). But we spent more time at the pool on site - it is amazing. First day, we thought it was great - but had only seen half of it and discovered the rest on day two!! It is huge and has space for everyone, including a great small kids splash play area, water slides and swim up bar. The Cabana’s (which are an additional cost) were an absolute highlight for us. So lovely and cool, and a great way to store your possessions, relax, order food and enjoy the pool. The live music is great, and the staff in all areas are really, really lovely, friendly and helpful. The only fault (and it’s hard to think of any) was the Tabu club being only for older kids. My 10 yo wanted to spend time in there with his older brother, but couldn’t unless we stayed with him. And then, when one of us was with him, he still wasn’t allowed to use the pool table, because he’s apparently too young. So we couldn’t use the clubs on site as our kids are too big for the kids club but too young for Tabu - which was a shame. But otherwise, a great stay.. not cheap, but we weren’t looking for a budget holiday.

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Amazing

Service at hard rock fantastic 110%

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Ease and location

The best part of the trip was that we were so central and a walk away from everything. Easy to access and many options both inside and surrounding the hotel.

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Wonderful Service and Facilities

Excellent value for money with great facilities and good location. Special thanks to Rani and Julia, they were simply amazing and so happy and helpful. Thoroughly recommend staying here. Room perfectly cleaned, thanks to Housekeeping staff. Best Hotel i have stayed at.

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Great stay

The kids loved the pool, good food, ideal location in Kuta, staff very friendly and nice clean room.

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The breakfast was OK

The merchandise was very expensive

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Great stay at Hard Rock Bali!

Stayed in a Deluxe Premium Pool Access room which have all recently been renovated - couldn't fault the room or the hotel. Having the Rock Royalty package is really worth it, highly recommend. Overall the hotel was great, not such a fan of Kuta though.

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Good for a short stay

Very good service, older hotel but well maintained, would recommend for shorter stay up to 5 days, pool is very busy and noisy which is great for kids and families, not so good for anyone wanting a quiet holiday.

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Excellent

Great holiday/resort

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A BEAUTY BEYOND IMAGINATION

A MIND BLOWING RESORT WHERE FAMILIES MEET AND ROCK.
THE ROCK ROYALTY PRIVILEGE WAS WORTH THE EXPERIENCE, FRIENDLY PROFESSIONAL STAFF, GOOD FOOD AND GREAT HOSPITALITY.
A 10/10 ALL ROUND.

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absolutely fabulous

Good position for beach & shops/bars/dining
Spotlessly clean t/out. Amazing swimming pools----heaps of them----huge rooms
7hrs/day happy hour---all drinks half price----kids games all day, but no competition.
9-12.30pm.every night---7 piece rock band on elevation above the bar---excellent
Wait staff so very friendly ,courteous & obliging.
You can tell that we had a wonderful 52nd. Wedd. Anniv.& enjoyed every minute.
Thank you Claire & team
John & Anne

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Amazing atmosphere and great fun for all

The service and hospitality offered at Hardrock is second to none. The staff are so friendly, accommodating and respectful. The hotel caters for all types of people whether your a family with young kids or a couple looking to relax. Highly recommend.

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Absolutely amazing, convenient and staff were super friendly

Perfect. Can not fault.

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Awesome

My 18yo, 12yo and myself loved hard rock totally exceeded our expectations, everything was 10/10
Thankyou for making my kids first overseas trip perfect :)

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Awesome

Awesome hotel . I loved the fact that they catered for most dietary requirements. Great location too . Kids had so much fun .

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We thoroughly enjoyed it

Wow. Our every need was catered for. The staff were so friendly and helpful. Would highly recommend for families.

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A must stay for families!!!

We loved everything about Hardrock hotel! The pool was the biggest and best we have ever seen just absolutely beautiful it has something for everyone
We wish we had stayed longer as we didn’t want to leave this place. Fantastic location too right among the action. Friendly welcoming happy staff. Loved it!!!

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Home away from home :)

Gorgeous hotel. Something exciting around every corner.... plenty to do without ever having to leave. Food was delicious and well priced for a family of 6 we paid $50 per night for a fill buffet dinner including drinks. The dining staff were like family.... beautiful souls inside and out that welcomed you genuinely into their lives....our children adored them and we still keep in touch :) the pools amazing and for someone who doesn't really enjoy swimming I still wasn't over them after 4 full days of swimming. Always something happening.... activities by the pool, live music at night and kids club kept the kids busy when we needed a break. Rooms were extremely ckean and the daily room service was second to none.... most days we rushed out for breakfast and activities and the room wouldn't be as tidy or clean as I would like but every evening we would return to perfection and comfort. Only downside was the rooms are renovated beautifully, however they hold years of smoking and the smell lingers afyer a whike hut disappears once the doors are opened and the room has veen ckeaned for the day. Also you are unable to open windows for fresh air. We had a lift room and the stair and banister were not safe for children so the entire week we did not allow our children onto the top floor. Not a huge issue as it was easily mitigated but it woyld be easy enough to at least make the bannister more safe for younger visitors. Apart from these two issues I couldn't fault the place.... We thoroughly enjoyed the hotel and the staff were faultless... we certainly won't hesitate to return again given the chance :))

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Amazing hotel

We thoroughly enjoyed our experience at this hotel.
The staff and service was amazing.
The only slight downfall was the double charges on beverages and soft drinks. And the location of hotel although right next to the beach, there was way too much crowd and traffic as soon as you went outside you were approached by sales people trying to give you brochures and that was really annoying.

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Hard rock bali, ROCK ROYALTY

We had an awesome time, brilliant service,bars, pools, location, staff, we chose rock royalty because of the extra benefits like free flow cocktails and beer and mini food,5mins to massages, shops, and restaurants, we couldn't recommend his holiday higher , an absolute pleasure to stay at this resort

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Good location

Good location, great staff.. the property is looking tired though.. needs a good overall tidy up and update even cosmetically to external facilities. The room we were in was clean and comfortable but a little dated. Overall we had a nice stay.

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Kids paradise

We had a fantastic time at hard rock, room was good but definitely needed a balcony for drying wet clothes, staff were all lovely, pool area was awesome, the only bad point about this resort is the prices for food and drinks are extremely expensive, but plenty of places to eat and drink outside the resort, would definitely stay again

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Kids loved it. Great pools and central location.

Clean and friendly. Extra expenses for kids activities, breakfast upgrades and proper coffee which was unfortunate and unnecessary due to the price you pay to stay there.

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Fantastic holiday at a fantastic hotel!

We had a great holiday at the Hard Rock Hotel in Bali! The staff were incredibly friendly and always ready to help! They rooms were great, really clean and great size for our family of 4. The breakfast buffet was wonderful and a great place to start our day. Kids loved the food! The pool area was the best part of our stay, we loved it! To be able to hire a cabana for the day and relax as a family was one of the best times we had in Bali!

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We’ve made a great choice

We have a 4yo daughter and we wasn’t sure if the location is suitable for young children because of the vibe and busy streets in Kuta. However the Hard Rock Hotel was so good that our daughter didn’t want to go anywhere else, we’ve only managed to do couple of days site seeing. Service was amazing, from the moment we arrived until we’ve left. Clean, comfortable and well equipped hotel with all kind of entertainment for all ages, ( daycare for kids, available nanny, playroom, pool table, cinema, gym, spa and sauna and bars). We can’t recommend Hard Rock Hotel highly enough, it was fantastic
It simply Rocks
Thank you Hard Rock, and especially Thank you stuff on level 1, you’ve made our stay very memorable
We will come back

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Fantastic

This was my first time in Bali. The Hard Rock Hotel was amazing. The staff were so friendly and so kind towards my children. All the security also made me feel very safe. I would highly recommend this hotel

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Rock Royalty

Pay the extra and enjoy rock royalty. The staff are wonderful and the services are amazing. Thoroughly enjoyed our stay.

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Excellent service and fab pool area.

Could not fault the service. Very friendly and happy staff. Pool area is huge and has lots to do for small & big kids. Entertainment at the pool was great too.

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Our best family holiday

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Hard Rock kept the whole family entertained

We absolutely loved our stay at the Hardrock. so much so we didn't really do much else. The staff were so friendly and the kids adored all the pool side entertainment daily.
We really enjoyed the opportunity to relax too.
We have a child with Coeliac disease and the staff were so accommodating. They were willing to put something together not on the menu to ensure she had a meal that wasn't going to make her sick. We really couldn't have asked for better service.

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Heaven on earth for kids and parents

Fabulous hotel. Staff were super friendly and addressed us by name after meeting us once. My little girls loved the housekeeping fella. He was a gem. Each day he made them little animals made with towels. Such talent. Pools beautiful, food was amazing and rooms were spotless.

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Great location in Kuta

Hard Rock in Kuta was excellent location (beach across the road, restaurants and shopping). Facilities were great especially the pools and activities. Although we didn't use it the Kids Club it looked great too. Paying extra for Rock Royalty was well worth the money. The private dining area, swimming pool, evening cocktails and soft drinks, photo shoot, afternoon tea and nightly canapés and unlimited coffees was definitely worth it. Staff were all fantastic and very accommodating. The only thing that could be improved on was quality of food at the main buffet (not the a la carte breakfast option for Rock Royalty..that was great). The buffet was only average with not many good options. The sweets were limited to a couple of slices of different cake and fruit. No ice cream included either. In saying this the buffet was much cheaper than many other buffets I've experienced both locally and overseas so it was probably compatible. I would definitely stay at Hard Rock again.

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Employees

Employees were very friendly & very helpful, thank you.

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Rocking time!!

Awesome stay with everything at your fingertips

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Great Family Fun

Great hotel, great staff and service but not business room to use computer and printers. That was an inconvenience for me.

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Great Hotel

Loved the location of hard rock it is central to everything. Rooms are bit dated but clean. Pool and facilities are great especially the kids activities. Highly recommend

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Enjoyable

Good place to stay,
Definitely would stay at hard rock again.

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Totally enjoyable experience all round.

Hard Rock Heaven. Very family friendly Hotel with lots to do for everyone. Would recommend this accommodation to all.

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POOL

Awesome pool and waterslides, friendly staff.

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Great Family Friendly Hotel

Great hotel for travelling with young children. Fabulous pool for all ages! Awesome location in the heart of Kuta and across the road from Kuta Beach. Close to restaurants and walking distance to Beackwalk Shopping Centre. Highly recommend +++

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In the heart

Location is fantastic, close to everything, great place for families. We travelled as a couple meeting up with friends who had young children-it was perfect for them. We found it a tad noisy at night ( but that's only our negative,plus hubby was not well.)
The staff were just beautiful and couldn't do enough for us. In all an enjoyable holiday.
Jacqui Holt

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Awesome place for kids and awesome staff

Really great place

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Service was good

Very noisy establishment, room was very small with not much storage space for 5 guests.
Extremely expensive room rate.

Staff were very friendly and helpful, breakfast was lovely.

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nice stay, expensive and lacking in service

Rooms nice but in need of repair.
Service was lacking, it would take a while to get served anywhere at the hotel, except the Rock Shop
Workers didn't seem to be happy which made it uncomfortable
Pools have very little shade and the water was hot (Jacuzzi/spa hot) and not very refreshing.
The QUIET pool was always loud with kids running and splashing.
Kids activity rooms were a high light however it didnt suit teenagers 14 and above.
Everything was double and sometimes triple the price of everywhere else in Bali even when there was a happy hour. I know this has nothing to do with the HardRock but, The bars across the road on the beach were also more expensive than others up and down the beach.
Wouldn't recommend for families on a budget even with the special deals that are offered
Also felt very uneasy not necessarily safe this was due to guards walking all over grounds with machine guns.

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Did not meet expectations.

We had heard so many good things about the Hard Rock but it did not meet expectations. The which played every night was terrible and it didn't matter how far your room was you could still hear it when trying to sleep. We understand it is the Hard Rock and we expected to hear a rock band and would not have minded if they were better.
We also asked for a twin bed room as we have a 13 yr old boy and a 17yr old girl, they got a king bed instead. Told there were no rooms available with twin beds. They did supply a trundle bed at no extra cost.
The shower also did not work properly in this room. We could not explain what was wrong due to language barriers so it went unfixed.
VERY EXPENSIVE food and drinks at the bar and room service. We could not bring in outside drinks as bags were checked at the gate. Room service for lunch took 1 1/2 hours to arrive, after a phone call to remind them.
The beds are comfy, rooms clean and breakfast was the usual. This hotel would be could if you have children under the age of 10 but give it a miss otherwise.

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Family fun

Although the rooms may be getting a little run down, the facilities, atmosphere and kids entertainment at the Hard Rock Hotel cannot be beaten.

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Great Place! Great Location!

The resort and service was excellent. The location of the rooms was a little far to get to.

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Food Expensive

For a family of 4 really expensive to eat at the hotel if u wanted to just stay in and also the beds options could be a lot better.

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nice place

Was great for the kids. A little on the expensive side considering room quite small and little old. Overall we enjoyed it

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Great Family Holiday

Wonderful stay at Hard Rock Hotel Bali in a Kids Suite. Best value for money as includes use of chillout pool and afternoon tea and evening canapes with cocktails and beer included. The main pool is amazing with water playground, water slides and sandy bottom pool. Kids loved it!

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Great pool

We enjoyed our stay and the pool was fantastic. We upgraded our room to a pool access it was fantastic. The staff were great. Food and drink very expensive but we expected that. Great for families

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Hotel

The best hotel, has the best pool i have seen at any hotel in the world, awesome, such friendly staff always smiling, just love the Hard Rock Hotel.

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Absolutely Loved it!!

After arriving we were pleasantly surprised that we had been given a complimentary access to their Rock Royalty program. This service was fantastic!! The staff at the Hard Rock were all amazing, always smiling and welcoming at ALL times. The pool and activities were brilliant (especially during Nyepi day). Absolutely loved our stay!!

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Amazing service

Had a great family holiday and we were treated like rock stars. The royal level was amazing and the kids luxury suite was massive and had access to the pool .
Kids loved it in the room and also so much for them to do around the massive pools .
Highly recommended. Thank you hard rock.

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Fantastic Venue,great service and great location

We stayed for 10 nights in the kids suite, family of 5 and found the rooms were cleaned promptly at 9.00am every morning,turn down service was great every day and a nice touch.
Santa visited the kids in the room for Xmas.
Nothing but great.

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Excellent place and vibe

Great place with top service and entertainment. The pool is huge!

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Exceptional service

We stayed for a week, and everyday was an event at the Hard Rock. There is always something happening, no need to leave the hotel grounds, except for shopping and exploring. Nothing is ever too much for them.

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We had a rocking time

The hotel and staff were amazing, very helpful and always friendly and willing to help out in any way. The only down side we found was the price of food compared to everywhere else.
Kids club and the kids pool was great the kids loved them both.

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Great personalised friendly service

Housekeeping and hospitality staff always went out of their way to make the stay special for our 7 year son.

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Hard rock hotel

Fantastic overall , great for singles to families

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Hard Rock rocks!

Expensive, but well worth it for the attention to service. A great way to start your first trip to Bali. Their pool was a hit with the whole family!

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FANTASTIC

As always our stay was brilliant at Hard Rock, the location is perfect, rooms great and staff brilliant.

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great hotel for everyone

Great for families but also adults travelling without children.

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10 nights with 3 children all different age groups

The hotel was amazing! The staff fantastic and the food was wow!! As a single parent there was loads to keep my 17,14 and 7 yr old happy hence a happy mum! Would definatley go back, it was a five star experience all round

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Great facilities for families, lovely buffet!

I would recommend the kids' club. My 7 year old daughter loved it! They had a foam party one Saturday night. It was awesome. They also had a pyjama party 2 x per week ($16?) and my daughter loved that! 6-9pm.
The pools are great! There's an area for little kids and some longer slides for bigger kids. There is a sandy beach at the pool as well. I thought the food and drinks were a little pricey for Bali unfortunately but the breakfast buffet was nice. Rooms were very clean and comfortable. They were a little noisey as people come home at night.
Good position, right near Kuta square and the beach. Use Blue taxis and make sure they put the meter on. They're very cheap. The Hard Rock has a quiet pool too which is nice (bit of bird poo around) and you can hire huts by the pool which are nice ($18 per day?)
Staff are friendly. My daughter loved the Kids' Club staff and they loved her! She will always remember them.
There is a live band every night in the bar, which is very cool. There is heaps of rock stuff everywhere and you can hear music by the pool and music under water.
Go for it if you've got kids, got a bit of cash and want to stay in the 'busy' centre.

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Perfect

A fantastic hotel with incredible staff, facilities and service. They were the most wonderfully efficient and have mastered the art of hospitality. There were smiles at every opportuntiy and the most welcoming atmosphere I have ever encountered on any of my hotel stays anywhere in the world. The breakfast buffet was also outstanding. This hotel was superbly efficient across all aspects. Thankyou for the most wonderful 2 weeks our family has ever enjoyed on holiday!

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Didn't want to leave the resort

I loved staying at the Hard rock hotel. the resort pool is AMAZING. The staff are Fantastic, caring, friendly. Nothing is too much. Our room was a little close to the bar (and noise of the bands), as soon as I mentioned this they offered to move us to a quieter room. Splash bar & Starz diner make the best food. A special thankyou to very special staff Rose & Yohan (starz diner) & Gday from splash bar who looked after us for our romantic dinner. I was a little upset before dinner started & Gday had me laughing 7 happy before the entree arrived. Thankyou Gday for changing my mood & making my night enjoyable..you are awesome. Rose & Yohan looked after us for our breakfast & started our day with smiles. You two made us feel like we were part of the family. you all will have a special place in our heart...miss you already

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Hard rock was awesome - friendliest staff ever

We throughly enjoyed our time at hardrock - the staff were always pleasent and helpful - George at recpetion is an absolute delight. We had several staff make reservations for us and call our drivers with no trouble at all. We were both sick on 1 day of our stay in Bali and when I ordered dry toast room service advised that there was a doctor on site - the doctor came promptly and was lovely. We also had a late check out and were able to pay extra to have our room til 6pm which was awesome. The only disappointing this was the shower pressure but still a really good clean bathroom and I am a body builder so the gym was too basic for my needs - but overall the hard rock was exceptional value - the staff are great - we had heaps of fun and we will definitely stay with hard rock again.

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Happy

We had a great holiday. We had 2 children 12 and 14. Good location. Very close to the beach.

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Would reconsider staying here again.

Food and drinks were over triple the price compared to other hotels, bars and restaurants plus they added an additional 20% hotel tax on top of the already expensive price. Rooms were old and haven't been updated since 11 years ago from last time we went. You had to also pay triple the amount for wifi whilst every other hotel, restaurant, shop and cafe offered it for free to their patrons. The swimming pool was great although again $25 to access a small cabana for the day, definitely not worth it. On a positive, the location was terrific. Staff were friendly but again, they have to be helpful as they make a commission for recommending people to particular restaurants.

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Mr

Enjoyed our stay very much so. We felt welcome, relaxed and most importantly safe that our young daughters could move around the hotel and be looked out for at all times. We have already decided that we will be staying at the Hard Rock on our next trip to Bali. Our only negative comment would be the prices are definately raised on drinks and food etc for Bali. Overall a good place to stay.

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fantastic

Hardrock was fantastic. awesome pool!!!

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The HRH Bali Experience

This was my 5th stay at the HRH first going when it opened in 1998. I keep coming back because of its location,service, friendly and engaging staff and the live music evernight. The venue is secure, the pool probably the best in Bali and the wife is happy with the shopping within easy walking distance. It is also very family friendly. The only complaint I have is that the exterior inside the complex is showing the effects of the tropical climate and could do with a facelift.

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Awesome

This hotel has the best staff, entertainment and swimming pool in the world! I have been visiting Bali for 13 years and wouldn't stay anywhere else!

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not a good start but enjoyed it in the end

The Hard Rock had fantastic entertainment, especially for our two kids (aged 5 & 9), they really enjoyed the kids club and the kids Olympics session daily at 4:00pm.

Our disappointment was we had two issues with our room. When we arrived the room had an odor and smelt like mold. After moving rooms, we discovered the toilet was leaking. Thankfully this was repaired by the end of the day. At this stage we were very frustrated.

Once all resolved our time was all good, if were to consider staying at the Hard Rock again we would make sure we selected a bigger room to accommodate our kids.

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Some much fun

I recently came back from having the time of my life at the Hard Rock.

It is a great resort and there is so much to do. I spent a lot of my time at the pool bar or in the pool or eating at one of the restaurants. I didn't even really feel the need to leave the resort - I did but the resort was just so cool.

Set the kids up in the kids club (which I'm very jealous of), it is fantastic!

The Hard Rock in Bali is a place you must stay at. I made new friends and had an amazing time.

Thanks for recommending that my family and I stay here!!

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