We find it difficult to be dissatisfied when we are on holidays .... for the sole reason that "we are on Holidays!!!!":))....... BUT on Day Dream Island, most of the admin staff seemed unhappy, distracted and stressed. The curtains in the room were dirty and mouldy, and the vents including the air conditioning unit were piled with dust. Food was mostly average - in saying that my son loved having fries with practically every meal. I had to to purchase water because the water ran dirty out of the taps and the staff's reaction to it was "don't worry, you'll get use to it. I am ok, i drink it". My daughter became unwell half way through the holiday feeling nauseous but she managed to keep smiling.
Activities staff were lovely and helpful teaching us how to sail, and the Jet Ski tour and staff were awesome. Feeding the fish and snorkelling in lovers cove was a great experience. Kids also enjoyed swimming in all the pools and spas.
The Great Barrier Reef Adventure day trip was excellent - staff on the tour were energetic, happy and couldn't do enough for you. We did the 10 min helicopter flight, Semi submersible and snorkelling and swimming with al the fish and turtle. Excellent experience - would do this again.
It was a shame about Day Dream Island - I knew going there that the accommodation would be old and not modern but I was expecting it to be clean and friendly..... Worth visiting as a day trip :0)