Competition Terms & Conditions

This TravelOnline Promotion is offered subject to the terms and conditions set out below "Terms and Conditions".

Who can enter?
Entry is only available to residents of Australia who are aged 18 years or older.

Employees, officers and contractors (and their Immediate Families) of the Promoter or of the agencies or companies associated with this Promotion are ineligible.

How to Enter
1. Entrants must sign up to the TravelOnline.com newsletter
2. Entrants must complete the online entry form and fill in all required fields.
3. The promotion ends midnight Monday 01 February 2021.
4. Winners drawn Tuesday 02 February 2021.

The Prize
The prize is a $1,000 TravelOnline Voucher which is only redeemable for any new hotel booking.

Terms and Conditions
1. The total retail prize value is $1,000 (AUD).
2. The Travel Voucher is offered by Travel Online Pty Ltd (“Travel Online”).
3. The Travel Voucher is available for use only by Australian residents over the age of 18.
4. The Travel Voucher is not exchangeable for cash or other forms of credit and no refunds will be issued for the value of the voucher if travel plans are cancelled or altered. All costs above the value of the voucher including any change or cancellation fees are the responsibility of the customer
5. Notification and claiming the Prize. Following the Prize draw, the winner will be notified using the contact details provided by the Entrant. The winning Entrant has 48 hours from the time and date of the notification being sent to respond, provide proof of eligibility and claim the Prize. If the Prize is not claimed by the winning Entrant within this time frame, the Prize will be redrawn and any previous winners will forgo all claims to the Prize.
6. The Travel Voucher is valid until 31/12/21. The Travel Voucher must be redeemed by the Expiry Date.
7. The Redemption Date for the Travel Voucher is 31/03/21. The Travel Voucher must be redeemed no later than this date or the Travel Voucher prize is forfeited in full.
8. All bookings are subject to availability at the time of booking and at the hotels discretion depending on level of occupancy. All applicable booking terms and conditions apply of the Accommodation Supplier and Travel Online.
9. This Travel Voucher will be deemed fully used once a qualifying booking has been made and confirmed to be available. The Travel Voucher will not be reinstated, refunded or replaced, even in the event that the reservation is cancelled or changed.
10. Changes or Cancellation may incur charges from Airlines, Hotels or other Suppliers. The customer is responsible to pay any such charges and the Travel Voucher cannot be applied to any additional costs associated with changes or cancellations to the original booking requested by the customer.
11. There is no residual value and no credit will be issued if the booking amount is less than the Travel Voucher amount.
12. To redeem the Travel Voucher, email your Travel Online Consultant and advise them in the email you have a Travel Voucher to redeem.
13. The Travel Voucher is not transferable, exchangeable, replaceable or refundable for cash or credit and can only be used as specified.
14. All taxes, fees, charges and surcharges applicable to the booking, including, without limitation, extra person, phone, parking and other charges are applicable to your reservation, and this Travel Voucher cannot be applied to them. These charges must be paid at the time the reservation is confirmed or to the hotel property directly and are the responsibility solely of the customer.
15. The Travel Voucher cannot be applied to any costs or miscellaneous fees charged by the Hotel or Airline and incurred by the customer.
16. Terms and conditions of this offer are as written and cannot be changed by any representation of any unauthorized person, including employees of Travel Online.
17. Travel Voucher is void where prohibited or restricted by law.
18. If you have any questions about the Travel Voucher, please email our Travel Consultants on reservations@travelonline.com.
19. Proof of age and residency may be required to claim the prize and is at the discretion of TravelOnline.
20. TravelOnline reserves the right to change these terms and conditions without notice and at any stage during the promotion.
21. Other Terms and Conditions Prize Winners must comply with all the normal terms and conditions connected with the booking through Travelonline.com including, without limitation, our website Terms of Use and any terms and conditions imposed by the Accommodation Supplier. See http://www.travelonline.com/terms for full details.

General Terms and Conditions
1. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”) and New Zealand. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, TravelOnline Pty Ltd (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

2. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, TravelOnline Pty Ltd (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under TravelOnline Pty Ltd’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by TravelOnline Pty Ltd) due to any reason beyond the reasonable control of TravelOnline Pty Ltd; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.

3. TravelOnline Pty Ltd collects claimants’/entrants’ personal information in order to conduct the promotion. If the information requested is not provided, the claimant/entrant may not be able to participate in the promotion. TravelOnline Pty Ltd will not disclose this information to anyone other than contractors who provide services to TravelOnline Pty Ltd for the purposes of conducting this promotion unless compelled or permitted by law. Entrants’ personal information may be disclosed to State and Territory lottery departments and winners’ names published as required under the relevant lottery legislation. As per the relevant Privacy Legislation, a request to access, update or correct any information should be directed to the Privacy Officer of TravelOnline Pty Ltd.