We usually frequent Crown Metropol 1-2 times a year. Appreciate it us busy season, however, service has dropped. Took over a hour at 4.30 on Sunday to book in. Rooms were not serviced by 5pm on days there and reason was given, short staff. We eventually went with clean towels only.
In fairness you don't need a room to be serviced daily, a supply of clean towels would suffice.
Due to the numbers, especially kids, you cannot secure a seat around the pool at any time of the day. From our stay in December, more seats had been added, but still way under requirements.
Not being too negative, it is a great hotel, close to good walks and good well priced eatries within complex.
I would suggest not going during December/January when kids are on loose, especially now Bali is closed, but if you have an anniversary to celebrate during that time you need to suck it up!!