Crown Metropol Perth Reviews

We usually frequent Crown Metropol 1-2 times a year. Appreciate it us busy season, however, service has dropped. Took over a hour at 4.30 on Sunday to book in. Rooms were not serviced by 5pm on days there and reason was given, short staff. We eventually went with clean towels only.
In fairness you don't need a room to be serviced daily, a supply of clean towels would suffice.
Due to the numbers, especially kids, you cannot secure a seat around the pool at any time of the day. From our stay in December, more seats had been added, but still way under requirements.
Not being too negative, it is a great hotel, close to good walks and good well priced eatries within complex.
I would suggest not going during December/January when kids are on loose, especially now Bali is closed, but if you have an anniversary to celebrate during that time you need to suck it up!!

Great stay for families

Loved it had a great birthday

Very impressed that our room was actually ready at earlier that normal check in time considering the busy time of year.

Awesome facilities

Thanks for another lovely stay, everything was perfect

Thank you travel online. Great Deal for christmas.
Crown staff friendly and helpful. Rooms clean spacious and comfortable. Food fabulous. We will be back. Already done it twice and will do again. Thanks to all xx

My daughter and I stay every Christmas for 3 nights for the last 4 years - unfortunately this time round the shower in the room didn't work for first 2 nights - maintenance came on last night to check and after about an hour in my room and calling in extra help they managed to find the issue - but it was disappointing all the same only finally being able to shower on my last night.. I do love it there though

We have stayed at Crown numerous times over the past 30 years and are never been disappointed at what it offers.
Our only criticism and it is very annoying, is the lack of seating around the pool.
Each day it is near impossible to find a seat to sit on.
Perhaps a two hour roster needs to be implemented so everyone can share the brilliant facilities at some stage.
Other than that a brilliant facility well managed.

Oresum stay,accommodation was fantastic and staff friendly

All staff were great
Special mention for Laura for fixing a few concerns We had.

Got a great deal & always an enjoyable stay.
Fantastic selection of restaurants & plenty to do to keep you entertained.
Only criticism would be why isn't the Metropol outdoor pool heated? Enjoyed relaxing around the pool, but if it was heated it would encourage more people to stay around the pool which would increase food & beverage sales.

Excellent sized room. Great indoor heated pool for those rainy days

Staff were great room was lovely with a view. We will be back to stay

Had a great stay. Everything was perfect.

Had a fantastic time at Crown Metropol Perth .room champagne food spa great can't wait to stay again

An enjoyable few days

This was a last minute deal for my friend and I. We had no problems at allowed asked for a lower floor on checkin and the staff sorted it for us. The room was clean and tidy. We had a great time it was so relaxing the casino and all restaurants were right where we were. Loved it would definitely be back again.

It’s a fantastic hotel. Great place to stay for a few days. A little bit tired at public areas but refurbishment is happening. Overall a 9/10 . Good amazing! Food options fantastic!
A little bit out of the city n would only recommend it someone who doesn’t need to be near the city. Excellent for families with the slides , splash pool and the inside pool. Fabulous service everywhere!

We always love staying at the Metropol. Would love the return of room amenities, bottled water daily, the bathroom lacks in shower caps cotton buds etc.

We stay at crown every Christmas and Didn’t last Christmas due to COVID ect and we started elsewhere.
Unfortunately it was a terrible holiday and none of us had a good time so we decided to stay after Easter and kinds re do Christmas.
We loved every minute of our stay and really struggled to go home. So much so we came home and booked 5 nights at Christmas this year
Thank you to you al for all your hard work to make sure everyone has such a great experience.

Some restaurants are not accessible to people under 18. Otherwise a great place to stay

As a group we hired out the bio pool the service was above and beyond
Well worth what we paid for it ,

the stay in general was amazing, we had a room with a view of the pool and city.. the only issue we had was that the room needs maintenance.. there was no hot water in the shower, the fridge was not cooling.. but i must say that the staff were prompt at helping us fix the fridge within a couple of hours..

We stayed at crown metropol for three nights for my husbands birthday with another family. Overall our stay was good, comfortable rooms and wonderful pool area with varied dining experiences for all. My only criticism would be that the rooms we stayed in which were luxe view twin rooms, the bed heads were rather dirty and scratched up, the rooms are in need of a revamp in my opinion.

Clean rooms, big bath, nice pool area loved every moment.

Best weekend away, the food at breakfast was incredible, the room amazing and staff wonderful... loved every minute

Recommended

Great times - loved hotel - relaxing by the pool - service was great - even River took time and gave us lovely service by the pool she went above and beyond to help and be nice.
Disappointed nice resturants were closed Monday and Tuesday ..we stayed 3 nights ftom Sunday .

Hi there,
Normally I wouldn't respond to a review request - however, I feel like I should pass on my sentiments.
We enjoyed a stress and hassle free time during our stay. Some people at "check-in" time were held up for a lengthy period of time but ours was a breeze - straight in. Thanks for the opportunity to share my views and we will most definately be using your service again. I have already passed your Website details on to friends and colleagues telling them how much we saved least nt how easy it all was to book.Thanks again and keep up the good work Gary & Tammy

I highly recommend hiring a day bed at the pool.

Absolutely amazing!

We had an absolute amazing experience. We were offered an upgrade (at an extra cost) but it was the best thing we ever did. Amazing views, massive extravagant room, staff were awesome and everything was more than we ever expected. Will definitely stay again!

Could not get into our room until 40 mins after 3pm in, However we were upgraded to a better room so this made up for the wait. Pool was also packed on the Friday and Saturday to the point where we couldn’t get a lounge chair and left. Maybe because of school holidays? Food at the pool was also going to be an hour wait... for fried food. The food people didn’t look very organised. Great meals at Nobu and Rockpool. Couldn’t get a window seat at Nobu even though I booked a week or so in advance so would book earlier next time. Lovely staff that we came across in the stay.

The ONLY issue we had was the sunshades around the pool they are for cosmetic/photographic purposes, they are not large enough to keep you in the shade. Sun screan is a MUST if you sit around the pool.

I always book Metropol through Travelonline, I get to stay at a lovely resort and extremely reasonable prices. It is fantastic value.

Thank you.

Everything was great.
Highly recommended

We really enjoyed our stay. They views from the Twin View rooms was amazing.

Nice night out

We thoroughly enjoyed our stay and the kids absolutely loved it!

Great place to stay...central, good food and great entertainment.

We have stayed at the Crown Metropol several times and had a fantastic stay every time. They even provided complimentary bubbly and chocolate for my son's 18th birthday stay.

We had a lovely stay. Staff and service were awesome and friendly. Can’t wait to go back again.

My friend comes up from the country to go to shows & we love to stay here for the night & catch up over dinner & a few drinks before & after the show.

It was a great week-end always so much to do and so easy to meet friends and family

Great stay, walking over to the optus stadium on a very cold night was comfortable as there is plenty of light a good pathway and we were very warm by the time we arrived there.

We always enjoy our stay at the Perth Crown Metropol it is always the best

We had the best time at the metropol as we always do and cannot fault anything

Our stay was great at the Metropol and made even better by the attentive friendly staff from check-in to the pool area guys who went out of there way to ensure our stay was a memorable one with all our family.

The resort had everything you needed, entertainment,dining, pool area has plenty pf shade and suitable for every member of the family. Was a very enjoyable weekend.

Had a lovely stay, the room was big, clean and comfortable. Even though the hotel was very busy, the room was quiet and I slept like a log. Breakfast was amazing!!!

Fantastic stay

Had difficulty arranging somewhere for lunch with 2 family members coeliac.

Excellent accommodation and service. Only a short stay this time but still impressed with the overall service.

Need a break...some down time...feel pampered then this is a Great venue to get away and feel like you are away on a pampered holiday even for 1 night stay or how long you want.

Great place to stay or even an evening out

great to do nothing but to sit & relax ,especially around the pool

We had a truly wonderful experience which started when the lady on reception upgraded us to a deluxe spa bath room, with views and sent up a bottle of champagne and chocolate for my wife's birthday. The room was great, view stunning and service outstanding. The price was very good and breakfast even better. The only slight downer was the fish was over cooked in the Junction Bar and I had to leave it. Thank you for a wonderful short stay, we will be back.

Great pool area and beds were very comfortable. Tub was an added bonus. Very friendly service.

Our stay at Crown Metropol at Burswood was lovely. The room was so nice with all the marble finishings in bathroom. The shower was a little small. The only other thing is the view of the carpark. I know it was a good price room but didn't think we would be looking out at the carpark. The bed in the room was so lovely and comfortable and had the best sleep ever. The sheets on the bed were lovely and white, crisp. I always check the sheets in hotel rooms. There were no stains, nothing on there. Very nice. We absolutely loved our stay at Crown Metropol and would stay again but would probably choose a better view. Thank you kindly.

We love Crown; it’s affordable luxury at its best!

Would be even better with more affordable family friendly restaurants such as 88 noodle bar & car very accessible to kids.

Great stay

Stunning room and view! Fantastic service, can’t wait to stay again!

Great location and value when breakfast is included. Only issue is the lack of sun loungers by the pool to accommodate all guests.

I highly recommend staying at the crown. Room was awesome clean staff are friendly and helpful

We had a lovely stay. Room was awesome staff were friendly helpful and polite. I highly recommend the crown Perth.

We enjoyed our stay at crown metropol however we couldn’t book into restaurants they were heavily booked. We arrived early, booked in and was meant to get a message for when our room was ready but they entered my mobile number incorrectly. Never got into our room till 4:30 other than that it was a lovely stay.
Thank you

very clean rooms. Great service

OMG, from when we arrived the service was impeccable even though this was a few days before Christmas & it was extremely busy. We could see that every person was getting treated as if they were the most important one there. The room was amazing & we were pleasantly surprised with complimentary Champagne & Chocolates to celebrate our Wedding Anniversary. The buffet breakfast was fantastic with so, so many choices, probably more than one could imagine. Once again, thanks to Crowne for treating us to a memorable weekend! We thoroughly recommend!

An awesome hotel for families because the pool area was very much geared to children with no adults only area available (stay at Crown Towers if you want that). The breakfast was great and the room was really nice, clean and comfortable. Very good value for money.

All the staff at Crown went out of their way to give us a marvellous experience. We also received a complimentary room upgrade which was a fantastic surprise. THANK YOU Crown Metropol.

Great weekend, room was clean, pool is great, service great and breakfast at the Atrium was great. Thanks.

Crown Metropol was a great hotel luxurious and clean plenty of places to eat.

Lovely room with a view of the Swan river, city and Optus Stadium.
There were noisy guests on both sides of our room but others had made a complaint to staff and the noisy occupants were asked to leave.
The following morning after a largely varied buffet breakfast, we asked for a complimentary extension of our 11am check out. This was granted without issue. Upon leaving, we mentioned the inconvenience of our noisy neighbours. The duty manager offered his apologies and has offered a free upgrade and late checkout When next we book to stay. We will be staying again. I like that the property has so much to offer under the one roof.

from the moment the concierge took our cars to park we had a great experience .The SPA was amazing and although expensive - fantastic value for money as we spent all afternoon there and felt like royalty. Room was lovely with huge bath ,big TV, ALL amenities and staff were great .Glad we got to the best breakfast spread I have ever seen early as there was quite a queue up when we left. Not cheap but Brilliant !

Comfortable

From start to finish everything was perfect. The service we received in Modo Mio was exceptional our first time dining there will definitely recommend

Very disappointed in my stay there was no hot water as people doing maintenance work had turn the water off to some of the rooms also was told I would have a box of chocolates as it was my birthday nothing happened and mini bar had no snacks in it

My wife and I had a fantastic time away for my Birthday ????

Parking was confusing. Breakfast at Atrium was excellent. Rooms spacious and clean.

The room was spacious and well presented however the carpet needed cleaning. Parking was confusing. Breakfast in the Atrium was excellent.

It is such a lovely Hotel. So clean and we had a lovely view over pool. Thankyou

Breakfast is the highlight.
Good range of TV channel.
Heated indoor pool amazing.
Bathtub good size.

The staff member who checked us in was great - we asked if we could check in early and she did her best to accommodate us - she was friendly and professional

Never disappointing staying at Crown Perth

Lovely rooms! Awesome views. With such great dining and bars near by highly recommend

Very good accomodation. Friendly staff good location . Room very clean and tidy

Hi I had booked a king room but we ended up with a twin room. There was no complimentary water as per our previous stay we did.

I highly recommend Crown Metropol Perth for all guests (including singles, couples and families with children). I loved the indoor pool which overlooked the outdoor pool, making it feel like a real retreat . I found the room, breakfast buffet, service and overall venue excellent in all areas.

Very comfortable and convenient with plenty to see and do.

we love the price we paid for overnight stay and breakfast

The Crown Metropol is a great place to stay. Not only are the rooms large and spectacular but the staff go out of their way to be helpful. There are also a number of dining options so you do not to have leave the hotel to find a suitable restaurant as every taste is catered - whether it be a casual bite or a fine dining experience. The 2 buffet restaurants are unbelievable and breakfast is a feast. You can have breakfast, lunch and dinner in one sitting. Lastly, the pool area is also unique with its water slide and poolside cabanas. A very memorable stay!

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Would stay there again