Centara Grand Beach Resort Phuket Reviews

Rating Overview

4.4/5
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4.4
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4.3
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4.3
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4.4
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4.2
Dining

Ratings are averaged based on 35 reviews.

Customer Reviews

Outstanding Family Resort

Fantastic resort for families. The pools are amazing with waterslides, lazy river & rock jumps. Beautiful beach, rooms & spa facilities. The spa centre is extremely professional. Food was excellent although dinner options within the resort was limited. Would definitely stay again.

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wonderful resort

Had a lovely holiday despite getting a bit sick with Thai belly . Overall a beautiful resort with great pools
Staff members polite and management especially the manager asha are willing to go above and beyond to help hotel guests as our air conditioner did not work properly so accomodated us by moving us to another room . Room size is good started in a premium deluxe spa room which was amazing great ocean views but lucky us upgraded to a villa . Location is great with beach frontage but if you don't like walking
Approx 15 mins into karon town be prepared to catch and pay for a taxi ride there and a tuk tuk back
Overall had a lovely time at centara would have been better if it wasn't monsoon session as the unpredictable weather can effect your sight seeing and sunbathing intinerary .

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Excellent, relaxing resort

This is the second time that we have stayed at this resort and again found it excellent. The facilities were great. The whole family enjoyed the pool and the waterpark. My only criticism is that the twin beds were too small and the mattresses were very hard and uncomfortable. They also need to improve the activities around the pool.

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great resort for family's,

never a dull moment for the children with the waterslides, jumping rocks and lazy river

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Centara Phuket

nice resort for kids. beach was a bit dirty.

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Loved this place!

The pool with slides, rock jump ledge, lazy river, swim up bar was outstanding for the whole family! The rooms were beautiful ( however, the beds were the worst I've ever slept in in a resort) The view over the resort & ocean were magnificent! The staff were all very friendly & accomodating.

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Beautiful pools & facilities, customer service needs some improvement

We not told we would need a holding deposit of aprox $600AUD frozen on our credit card at arrival. Travelled as a family group with my parents, they put them in the room with a bath & me with 2 kids in a room with no bath. Breaky was fantastic, but, lunches & dinners were expensive & not great, would suggest leaving the resort to venture to Karon beach to eat. Don't eat the fresh coconut by the pool either. Buy the Baht bonanza but the smallest denomination & go to town to do laundry as very pricy. Overall a relaxing holiday where the kids were kept busy by the various pools alone

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Difficult with kids

While the resort has a great kids club and waterslides for the pools, the lack of proper internal connecting rooms made the stay difficult. I had to stay with one child and my wife in the other room with the other child as they are too young to stay on their own without an interconnecting room.

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Nice resort, great for kids and adults

Had a great time. Room was very nice. Resort had everything we needed. Right on the beach which was very unique. Perhaps the only detractor was some areas of the resort that had some bad smells when you walked past. One of there areas was near reception and the other was behind the kitchen. They should try and do something about this because those smells were bad. Great pools. Kids had a ball.

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Great rooms, resort and service but some thoughts for improvement

We stayed in the 2 bed villa which was amazingly spacious, however the bedrooms were really dark and the lighting was very frustrating as we could not seem to get all the lights to work or work consistently. Also the air conditioning was too high and was freezing in the bedrooms, could not seem to turn it down only off. Wireless was virtually non existent. We had a lovely villa right near the beach, it would have been lovely to see the beach if the plants could have been trimmed in front of our pool. Service in the resort was great, food was just OK.

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Enjoyable

Hotel good. Close to everything, 10mins to Patong Beach . Pool nice but rooms look a little tired. Air con played up resulting leeking water everywhere, had to move rooms. Breakfast was good. Facilities were great. Travel online offered great price. Would consider staying again for good price.

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A great 2 weeks in may 2016

There was one pool where every spa button and jet buttons did not work on every single section. The spa in room 741 leaked water (rusty water) on the floor and its blower did not work so you could not have a proper spa which was a shame as we upgraded to this room to include the spa. We also informed the front of staff on checkout room 742's air conditioning cuts out when you turn the spa on. Other than that the staff were friendly , helpful and always smiling. The location is great and the beach is clean. Whilst this is a five star in Thailand it would be 4 star in Australia.

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Another fantastic holiday

This is our 2nd trip to the Centara Grand Beach Resort. It's an excellent resort for families with lots of stuff to keep the kids entertained. Rooms are excellent and if you can afford it the Pool Deluxe Rooms are worth the money.

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Challenges at the start...

We arrived to find out our room had already been booked. We moved room 3 times in our 12 day stay. They did upgrade us to a better room only after some convincing however the day we moved into the room we could not access the room. They did make a big effort to make to fix the problem hence why I have been generous with my star rating. Initially we were extremely disappointed and frustrated but they did do their best given the limitations and challenges with a booked hotel.

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Great location, clean and well presented hotel.. Highly recommend

Great location, clean and well presented hotel.. Highly recommend As thoroughly enjoyed

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Fantastic Holiday Destination

This holiday was celebrating my friend's 60th Birthday and we couldn't have picked a better destination. Away from the hustle and bustle of Patong yet close enough if wanting to go into Patong for the occasional visit.

The staff were friendly and always helpful .

"Beer" at reception arranged a birthday cake for us as a surprise for my friend . It was delivered on time with candles and a birthday message a really nice touch.

"Jum" from housekeeping was a gem . Always smiling , happy to chat to us about our day and at the end of the day delivered ice to our room for us to enjoy a cold glass of wine.

"Olga" the Maitre d at The Cove was helpful , friendly and added to our dining experience having a chat when time permitted and getting to know us.

The resort is located in the cove about 10 minutes beach walk from Karon. The beach in front of the resort is kept clean and has a life guard on duty.

The Resort has many dining options all with excellent food and service .

A well equipped gym is open 24 hours a day which I took full advantage of.

There are water slides and tube riding for an extra something to add to your holiday experience.

Although the resort was fully booked , at no time did we feel overcrowded . The resort is well laid out giving you the option of as much privacy as you wish to have at given time.

This resort offers a little extra than many resorts I've stayed in in Phuket . I can't wait to visit again.

This resort is ideal for families , couples and friends.

Thoroughly recommend a stay at Centara Grand Karon Beach

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Great place for family stay

What a lovely resort - a perfect getaway for a family. Our children were entertained by the waterslides and jumping platforms (as too were the adults) and also enjoyed the kids club for some time out of the sun. The private and clean beach was also enjoyed on a daily basis with its small waves
The rooms were comfortable as too was the bathroom. The restaurants offered good choice and service. But be weary of the 17% tax on everything at the resort. The food at Karon (15 min walk along beach) offers a great selection of food , slightly cheaper and with no tax!
Highly recommend for a family getaway, with friendly and helpful staff.

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Beautiful views

The views from the hotel were beautiful and the pink buildings were gorgeous. The room itself was ok but nothing overly special.
The location in terms of beach access is great but not if you want to be close to shopping and restaurants.
The quality of the food at the hotel itself is good.

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Fantastic Resort

This was our second trip to Centara Grand Resort Phuket and our stay was just as good as the first time. Fantastic staff, amazing resort - will definitely be returning again and again.

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A very good resort for everybody - especially families

We had a great stay at this resort.
The facilities were superb for my family - from the rooms, to the breakfast dining hall, the kids club, the swimming pools, the lazy river, the water slides, the diving pool and great access to the beach.

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Beautiful

Great family resort on the beach. Close to Karon and Kata but a little further away from Patong. Amazing hotel amongst the lush green rainforest.

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Excellent resort in a great position

Fantastic family resort with so many water activities to keep the kids entertained. Food was excellent, rooms were very spacious and a perfect quiet location but still close to Karon shops and short tuk tuk ride into the centre of Patong.

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Service at Centara

A fantastic resort for families. Heaps to do for the kids. Multiple pools, awesome kids club, water slides and activities. The service was outstanding. The rooms are a little dated but clean and functional. An easy 10 minute stroll down Karon beach to the shops.

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Awesome

A great holiday and a great place. Our kids had so much fun at the waterpark and the walks on the beach were beautiful.

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Centara grand resort

Enjoyed staying here, as there was so much for the kids to do. The eating out options were great and resort itself definitely had that 5 star feel about it.

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Perfect view

Best ocean view rooms. We had one room for 2a and 2 kids. Rooms a bit small for 4 of us, but in saying this we didn't spend a great deal of time in the room. Pool has a lazy river, cliff jump and water slides which was fantastic for kids. Food very average and overpriced. We ate out most of the time. Would recommend this resort for families. This was our second stay in this resort

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Great family resort

This is a great resort for families with children. The water slides and jumping rocks kept the kids entertained for hours. Life guards patrol the area all the time so you know your kids are being watched whilst you can lounge around by the pool. The kids club is also awesome with a games room for the older kids and special art activities offered daily. Our kids had a ball which meant we had a relaxing time too. For the couples there is also an adults only pool if you'd like to get away from all the families.

Overall, happy with our room - worth getting a premium spa deluxe, we had amazing ocean views. Ask for one closest to the beach! Service around the pool could have been a little better but generally good. We loved the Italian restaurant for dinner and the Cove also had an extensive a la carte menu plus different themed buffets every night. Half board was the way for us with kids but there are plenty of restaurants to choose from in Karon and Patong but you would need to organise a taxi.

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Fantastic for first time in Phuket

N/A

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wonderful

spent 17 days here and had a wonderful holiday.
unfortunately there were lots of families and kids, but we spent most of our days at the adult pool,
restaurant food prices are expensive but we spoilt ourselves for this holiday.
would recommend

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Loved it

Just came back from this resort. All though it rained half our vacation we still had a great time. Seriously the pools are the best ever for both young and old. The jumping rock and slides were excellent the pools were like something you would find at a waterpark and all though the resort was full you could still feel like you had the pool to yourself as there was plenty of hidden little areas you could swim around in. I have stayed at Movenpick in Karon and all though that was a nice resort this wins hands down. Truthfully I had never been a huge fan of Phuket but this place changed my mind. Planning on going back next year

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The best family holiday we have had

Thanks to Centara Grand Beach Resort this was the best holiday we have had. This resort was divine and we can't wait to get back there. The resort located on the beach, had fantastic food (the best buffet breakfast I have seen - even better than the Westin), the evening dinners with live dancing entertainment, including buffets were also beautiful, the food was fresh and there was no stress of food poisoning. The resport also provided free clean drinking water.
I loved the day spa as it was even at a higher standard than Aurora in St Kilda, Melbourne.
The kids loved the kids club, the room was large and spacious and the activities for the kids we very exciting, including nail painting and hair braiding and movie nights.
The lagoon pools were splendid, we all loved the pools, the floating river, the huge cliff jumps, the toffler slide, the swim up bar, the spas, the speedy water slides, we never wanted to leave the pools.
Our room was also very clean and comfortable, for a family i highly recommend the rooms with the spa on the large bacony.
The location of the resport was also very good, my husband and i took lovely runs along the Karon beach path.
I think that if we didn't stay at Centara I wouldn't be reporting as good a holiday.

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Excellent

If you want the best service for the whole family, this is the place to stay. This was our second stay, and will go back again without any hesitation!!

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excellent

will be going back...

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Fantastic Holiday

What a great stay at Centara, highly recommended. Staff were so friendly and genuine. Location was perfect, food was the best.

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Centara Grand

Very friendly atmosphere with good facilities.

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