With the Governments latest advice to return to Australia ASAP and the closure of borders within our own country, we are assisting customers currently overseas or interstate to return home. We are also assisting customers who were departing in the next 30 days to cancel and amend their plans. As you can imagine we are dealing with unprecedented volumes of calls and emails and we appreciate your patience and understanding while we work to assist you. All inquiries are being prioritised and dealt with ASAP.
If you are currently overseas or interstate and need our assistance to return home:
If you are yet to travel and have an existing booking you'd like to amend here’s what to do:
Our goal is to help you understand your options and amend your plans in light of the recent Government changes to travel advice and restrictions. The overwhelming majority of Airlines, Cruise Companies and Hotels are now providing flexible terms and allowing customers to change dates or retain the value of the booking as a credit to use at a later date. We will assist you to get the best possible outcome given your individual circumstances.
Please rest assured that no matter when you are departing, you are very important to us. As we work through the backlog, we will be progressively contacting all customers who need to amend their plans in departure date order.
We appreciate your understanding and patience during this unprecedented period.