Sofitel Fiji Resort & Spa Reviews

Rating Overview

4.4/5
Overall
4.2
Value
4.6
Location
4.2
Room
4.5
Service
4.1
Dining

Ratings are averaged based on 86 reviews.

Customer Reviews

my stay

best holiday i've ever had. in the friendliest country in the world.

Overall
Value
Location
Room
Service
Dining

Amazing holiday and planning already to go back next year

Can't wait to book same holiday for Next year....wonderful holiday and place

Overall
Value
Location
Room
Service
Dining

A great place for everyone!

We booked a luxury family room which was on the ground floor only about 20 mt from the slide and pool. This was a great option...we had a little balcony with a table and chairs that we had dinner at one nt. The pool and slide was fantastic....and whilst busy it never felt over crowded. I loved the daily water aerobics classes. Staff were very friendly in the usual Fijian way. Denerau is great for food options outside the hotel and very easy for families with young children. We will be back!

Overall
Value
Location
Room
Service
Dining

A Wonderful Family Holiday - Can't Wait to Return!

We recently spent 7 nights at the Sofitel Fiji and cannot speak more highly of the experience. There were two families travelling together, and we both had kids who were 6 & 4 years old. Our deal had full breakfast buffet included which was brilliant and catered to just about every possible dietary and taste requirement. The staff were lovely, friendly and attentive. Our kids weren't overly interested in Kids Club but we did hire a nanny for a couple of hours a day for a few days, which was great and the kids (and adults!) loved. The rooms are a little tired, the bathrooms in particular, but they were clean which to me was most important. And honestly, we spent so little time in our rooms, it really didn't impact the holiday at all. Overall I really can't fault the Sofitel and we will definitely be going back next year!

Overall
Value
Location
Room
Service
Dining

Great hotel!

Had a great stay at the Sofitel Fiji. Staff were amazing very helpful. We had a great room over looking the beach and pool. Overall we had a great time, and can't wait to go back! Thank you Clare, for organising such a great trip for me and my family!

Overall
Value
Location
Room
Service
Dining

A great family getaway

The resort itself was lovely and all things considered we had a fabulous time. The room space was adequate for a family of 4 (all in the one room) and in good condition. Although we didn't spend much time in the room as we were by the pool for the most part of the day. Servicing of the room was good, although random. Everyday we would need to request extra items (complimentary water, towel, toiletries, bathmat and so on). This was a bit annoying. The room was serviced daily with a turn down service. The balcony small. Plenty of storage space in the room. Our package included kids eat free, but this was only applicable at one restaurant (the lagoon restaurant) for breakfast and dinner (buffet) only. Lunch at the only open restaurant at lunch (salt) was expensive. The pool & slide kept our kids entertained all day everyday.
The kids club was free for some but not for all and cost F$10 per session (3 sessions per day). There were plenty of activities on offer around the pool. Activities only proceeded on the basis of participation and if you were unsure you could always check with the guys at the towel booth. We went straight to the pool area after breakfast (around 9.30am daily) and we had no problem getting 4 pool chairs beside the pool.
The breakfast was nice with lots of options. The buffet dinners were also good - the oriental dinner, the best. The pizza at the Salt restaurant was also good value. 2 Pizzas F$70 was plenty for a family of 4. 1L bottle water was F$10. All round the service was great and especially friendly.

Overall
Value
Location
Room
Service
Dining

friendly lovely place

Was a wonderful place to stay, everywhere you went you were greeted with a big BULA! The pool area was amazing, could actually spend all day there! the room itself was nice, lovely bedding, the shower did tend to get water all over the floor often though. Breakfast each morning was delicious. great place to stay for couple of all ages and families!

Overall
Value
Location
Room
Service
Dining

Great week at a very good resort

Good resort and staff were excellent. Better variety & selection of food choices at resort would be my only suggestion for the Sofitel.

Overall
Value
Location
Room
Service
Dining

A great place to relax

Great area to stay beautiful location great staff made us all feel very welcome (bula)
Great for the kids good kids club great pool. Good quality food and we will return love it heaps.

Overall
Value
Location
Room
Service
Dining

Loved every minute of it

Not our usual style but we were very happy and we will be back again.

Overall
Value
Location
Room
Service
Dining

We wanted a trip that was relaxing for us and fun for our 6 year old. It was perfect.

Our daughter loved the pool slide and the kids club. She also enjoyed her facial and manicure at the spa as did I.

Overall
Value
Location
Room
Service
Dining

An exceptional holiday

We have stayed at the Sofitel in the past as well as several other properties in Fiji. Once we arrived at the Sofitel we felt like we had come home. All the staff were so friendly, taking the time to chat with us and the children. Nothing was too much trouble for anyone! Many of the staff remembered us from our last visit which was 2 years ago!
We had booked a family room with the bunk beds but on arrival were told they were on the second floor; the luxury ones were on the ground floor, but they upgraded us for our additional night as well as our original booking to the luxury room on the ground floor so the kids could play on the lawns outside.
An outstanding and relaxing time. We won't bother trying out the other resorts any more. The Sofital has won us and we will be back again next year.

Overall
Value
Location
Room
Service
Dining

bula!!!

from the moment we arrived at check in till the time we left for the airport we had an amazing time. devastated by cyclone winston these people still kept their smiles. we couldnt fault the service from housekeeping to wait staff. buffet breaky was great every morning. kids club was great, my son stayed and actually kept asking to go back. the pool, the waterslide. was a major hit. would reccomend the sofitel to anyone wanting to go on a family vacation to fiji.

Overall
Value
Location
Room
Service
Dining

Girls Weekend Away

We found the Sofitel Resort to be perfect. With 7 women the staff did not complain about us once. We have since made multiple friends with the staff at Sofitel and will be planning another trip in the near future.

Overall
Value
Location
Room
Service
Dining

Great overall

Staff were amazing

Overall
Value
Location
Room
Service
Dining

Fijian ultimate getaway!

The staff at this place are absolutely by far the best! So friendly and approachable! Made myself and family feel so welcomed.Hope to visit all our fijian friends at the Sofitel again.

Overall
Value
Location
Room
Service
Dining

A relaxing atmosphere

We enjoyed the ambience and the location. Service was almost very good.
The only thing we missed was variety of food. Indians are very much part of Fiji, but not much Indian food in the restaurants of the resort

Overall
Value
Location
Room
Service
Dining

Enjoyable stay

Stayed at Sofitel overnight en-route to the islands. Overall great place to stay. Pool is lovely with the slide which we all enjoyed as a family. Very comfortable beds. Nothing fancy, but everything you need is there.

Overall
Value
Location
Room
Service
Dining

Great!

We loved our stay here, the pool was a highlight. Family room was ideal for the four of us. Need better satellite TV options for night after the kids have gone to bed!

Overall
Value
Location
Room
Service
Dining

Great location and facilities but let down by dining area

We had two nights at the Sofitel recently and have enjoyed previous stays at this resort. The room was clean and modern. The grounds and pool area was very nice. However we had three breakfast meals in the main dining room which was not pleasant. The dining area was full of flies and seemed dirty. Certainly needs attention, not very appetising to fight the flies off your cutlery ,plates and food.

Overall
Value
Location
Room
Service
Dining

Fantastic holiday.

We had an amazing holiday. The resort was beautiful and the staff were so friendly and accommodating. The food was pretty good especially the Fijian buffet. Some things were on the pricy side but overall good value for money. We would definitely return to the Sofitel.

Overall
Value
Location
Room
Service
Dining

lovely resort with very good service.

Dining choices a bit limited within resort. Harbour has some good resturants and bars.

Overall
Value
Location
Room
Service
Dining

Awesome hotel, facilities and staff.

was expecting to enjoy a few days of luxury for myself but the kids loved this hotel too. will definately return and recommend!!

Overall
Value
Location
Room
Service
Dining

Sofritel bliss

A very well maintained and run hotel. The staff are highly trained and are genuinely friendly. Food is lovely, but expensive when you have 3 children. Try to get the breakfast package if you can.

Overall
Value
Location
Room
Service
Dining

Sofitel

Resort promptly attended to issues experienced during our stay. Food was pricey but good quality. Would stay there again.

Overall
Value
Location
Room
Service
Dining

Great stay

We will return!!

Overall
Value
Location
Room
Service
Dining

Best family holiday with young kids ever!!!

The staff were great with the kids. So much to keep them busy.

Overall
Value
Location
Room
Service
Dining

fantastic location

we had a brief 5 night holiday in fiji and loved staying at the Sofitel. fantastic location. close to the airport, so our transfer time was short. and 1 km away from port Deneru which allowed for a little bit of shopping and other dining options to the Sofitel. The pool and atmosphere the sofitel offered was a very lazed environment, which made it easy to chill out.

Overall
Value
Location
Room
Service
Dining

Good value for money.

Good value for money. Expected more water activity options. Probably needs another family dining option with the buffet expensive for what you get.

Overall
Value
Location
Room
Service
Dining

10 out of 10

We visited all the other resorts along the beach and there staff were no where as good and location

Overall
Value
Location
Room
Service
Dining

Great for couple days

Only had 6 hrs at hotel as flight 12 hrs delayed. Room ok. Great breaky. Pool excellent especially waterslide for kids. Lovely staff. Fun atmosphere. Would liked to have stayed longer.

Overall
Value
Location
Room
Service
Dining

Very Relaxing

Nice place to stay and relax. The Buffet meals at the Restaurant (Breakfast and Dinner) were very good. We had issues redeeming some of the inclusions in our accommodation package, but overall it was a great holiday.

Overall
Value
Location
Room
Service
Dining

Fantastic holiday

Fantastic holiday. Food was great. Kids loved the waterslide and kids club.
Quiet relaxing property compared to some of the others in the area.

Overall
Value
Location
Room
Service
Dining

Great Holiday - Amazing place

We really enjoyed our trip to Fiji. The resort was amazing and the staff were very friendly. I would like to especially mention Villi who works at the Salt bar located by the pool. He is extremely friendly and makes the best cocktails, he made the trip even more wonderful. There was only one minor issue with the resort which was the shower in the room. Every time you showered there were pools of water all over the bathroom floor making it quite slippery. Other then this, everything was amazing. We will defiantly be back soon.

Overall
Value
Location
Room
Service
Dining

Relaxing and fun family holiday

We all had an amazing holiday!

Overall
Value
Location
Room
Service
Dining

Beautiful Destination

Second visit did not disappoint

Overall
Value
Location
Room
Service
Dining

Awesome

It was a great place. The family thoroughly enjoyed it.

Overall
Value
Location
Room
Service
Dining

Sensational and friendly environment

My daughter 17 years and I had the most amazing holiday in Fiji and staying at the Sofitel I think I was the best choice overall. The staff were amazing, so friendly and couldn't do enough for you. The highlight were the staff who held the activities, great communication and so friendly with everyone, including you in any activity available. The rest of the staff, the waiters, the staff greeting you when you arrived or just going out for the day, the restaurant staff, the tour desk staff, just everyone there I couldn't speak more highly of them, it was the best holiday ever, we loved it so much that we are going back in 2016 and I will take my husband as well. Thankyou so much...

Overall
Value
Location
Room
Service
Dining

Relaxed

Refreshed and very relaxed after our 10 day stay

Overall
Value
Location
Room
Service
Dining

Family holiday

I would recommend the Sofitel Resort and Spa for a family holiday. Dining choice is good and the food is generally presented to a good standard. Kids are well looked after with a well run Kids Club and activities on the beach and in the pool. The Fijian staff are unfailingly helpful with a ready smile and a genuine "Bula". Rooms are comfortable and quiet with the only downside being incredibly slow and unreliable WiFi.

Overall
Value
Location
Room
Service
Dining

Stop over stay

Great place for a night or two before you head over to the islands!! Buffet bfast was lovely as well.. great selections. But the pool was a real highlight for us.. with a 3yr old!!

Overall
Value
Location
Room
Service
Dining

Wonderful Holiday

Enjoyed all aspects of the hotel and the surrounds. Loved Fiji just for some r 'n' r.

Overall
Value
Location
Room
Service
Dining

Best family holiday ever!

The Sofitel was wonderful! The Denerau location was very convenient and the family room layout was great - the kids could go to bed in their "nook" and the parents could still have some quite time to themselves in the room too. The pool was fantastic and a highlight for our kids, especially the slide. The service and people were wonderful. It was such a fabulous trip. We are already thinking of plans for a return trip back to the Sofitel Fiji next year!

Overall
Value
Location
Room
Service
Dining

Excellent family holiday

We could fault nothing at the Sofitel, it was a perfect family holiday and a good introduction to FIJI. We will definately be back!

Overall
Value
Location
Room
Service
Dining

A friendly, well appointed resort.

This resort has all you need to settle in and never leave.

Overall
Value
Location
Room
Service
Dining

Naomi Cox

Excellent resort for young families

Overall
Value
Location
Room
Service
Dining

Great resort in a great location

Excellent service, excellent location. Beachfront is a bit of a let down but a minor issue.

Overall
Value
Location
Room
Service
Dining

Relaxing

Have stayed there before will stay again however it would be good to have more affordable options for families with more than 2 children. Otherwise we love Sofitel Fiji.

Overall
Value
Location
Room
Service
Dining

Fiji

Had a great overnight stay and everyone very friendly and helpful.

Overall
Value
Location
Room
Service
Dining

Great value family-friendly resort

Lovely staff, well-equipped and clean rooms, great value and location.

Overall
Value
Location
Room
Service
Dining

Great location

Had a great stay the resort is very nice . The thing that lets this resort down is the bathroom in our room very outdated and didnt like the shower over a bath the rest of the room was good. The Salt restaurant was very nice to dine at we ate there nearly everyday . I also liked the idea of having guest laundries so you could do your own washing which is always a bonus when you are travelling away for a length of time.Sometimes the service was not up to standard when our rooms were made up everyday things were not replenished and you had to ring to get more . Overall enjoyed our stay

Overall
Value
Location
Room
Service
Dining

Fantastic family holiday

We had a fantastic stay at The Sofitel, and are already discussing going back. The kids had a wonderful time! The staff are great with kids and are always so friendly. Food was fantastic with lots of variety. Location was great too.

Overall
Value
Location
Room
Service
Dining

Fantastic

Fantastic hotel wonderful people

Overall
Value
Location
Room
Service
Dining

A great way to spend a break

This was the first time the family had booked a true holiday and we were not disappointed. Excellent and friendly service from reception, rooms, restaurants, porters and water sports staff. The Easter Sunday morning Church service organised by the hotel at the Chapel was a real blessing

Overall
Value
Location
Room
Service
Dining

Great holiday

Awesome people, great holiday.

Overall
Value
Location
Room
Service
Dining

Brilliant Family Hoiday

Bula!
I would like to say how wonderful everything we experienced at the Sofitel Fiji was on our recent family holiday. We felt very welcomed and attended to during our stay. Overall, our experience was brilliant, as we had our 3 year old and 1 year with us as well and they had a blast!
We hope to make it back soon, for another relaxing, fun filled family holiday.

Overall
Value
Location
Room
Service
Dining

Excellent place for a family holiday

hotel staff were great with our kids, and we had a memorable family holiday at the Sofitel.
Certainly planning on returning for future holidays

Overall
Value
Location
Room
Service
Dining

Good Hotel

The sand is quite dark, Pacific sand one imagines white before. The hotel is very suitable for families with children. The water is like a bathtub. We liked it well.

Overall
Value
Location
Room
Service
Dining

Glad I gave it another try

We went last year in peak season and it was crazy busy. When we got there this time there were only about 5 groups around the pool. Well worth taking leave early.

Overall
Value
Location
Room
Service
Dining

Great

would go back again

Overall
Value
Location
Room
Service
Dining

Fantastic holiday venue

Great place and staff

Overall
Value
Location
Room
Service
Dining

Great Holiday

Great place to stay, with plenty to do.

Overall
Value
Location
Room
Service
Dining

Really convenient

Lovely rooms and outlook.
Hospitable service
Best location for drop off or pick-up
Stayed two years running and will stay next time

Overall
Value
Location
Room
Service
Dining

Great waterslide!

I chose this properties over the others in the area solely because of the waterslide and it didn't disappoint. Our 5 year old spent hours on it (barely stepping into the rest of the beautiful pool). I had one of the best meals at the Salt restaurant, and the buffet breakfasts were delicious.

The ladies in kids club were excellent and even got my almost-2 year old with severe separation anxiety to happily play there for 2 hours with a nanny.

My only gripe with the hotel is that the set up of the coffee and tea area and in-room safe was such that my toddler had easy access to the buttons on the safe (and locked it several times) and the glassware and mugs.

Overall
Value
Location
Room
Service
Dining

Awesome location

Our 3rd stay, lovely resort.

Overall
Value
Location
Room
Service
Dining

The waterslide was a favourite for our 4yo son!

Returning to Denarau after a week on a island was a big shock to the system. Denarau is busy and very big. The Sofitel pool was great with the water slide being the standout for our family. The staff were friendly and accomodating. A good transition from island life to get you ready to head back to home life in Sydney

Overall
Value
Location
Room
Service
Dining

Would go back

Best breakfast....comfortable beds...lovely outlook...great base for exploring the surrounding attractions

Overall
Value
Location
Room
Service
Dining

staying at the sofitel

loved it. staff were proactive and knew who we were from day one in such a big resort. loved the services and activities offered. food was great as were facilities.
cannot fault the sofitel at all and would stay in another sofitel facility in the future.

Overall
Value
Location
Room
Service
Dining

Very comfortable & convenient

We only had a one night stop over, nice room, comfortable beds, excellent breakfast, very helpful staff, easy to get to marina for shopping, eating & island transfers. Would go back.

Overall
Value
Location
Room
Service
Dining

Great family experience

Loved the pool, beach and facilities.

Overall
Value
Location
Room
Service
Dining

Short stay

Had an overnight stay here before heading out to islands. We weren't here very longs but rooms and service were of a high standard. Hotel is a very large hotel but is ideal for that short stay.

Overall
Value
Location
Room
Service
Dining

great spot to relax & have fun

Had a great time and will be back for more soon.
recommended it to every one at work or who ever ask how we went. Great people working there very friendly and good resort. thanks great time.

Overall
Value
Location
Room
Service
Dining

Amazing

Highly recommended, great location, lots of activities, great pool and restaurants are high quality. Rooms are clean and have great water views . Staff are amazing.

Overall
Value
Location
Room
Service
Dining

Superb

Superb 5-star accommodation on Denarau island, only 20 min cab ride from airport. Perfect for families but also for couples. Excellent gym. Best of all was the food, which was just amazing. Definitely stay here rather than Plantation Island.

Overall
Value
Location
Room
Service
Dining

Relaxing

Excellent hotel catering for all ages. Beautiful grounds and pool was fantastic. Day spa was sensational, with all staff throughout resort just so very accommodating. Enjoyed our stay immensely.

Overall
Value
Location
Room
Service
Dining

Wonderfull

We appréciante everything
Peuple are lovely

Overall
Value
Location
Room
Service
Dining

Comfortable stay

We loved the bunks for the kids in the family suites. Made our stay very comfortable to have them in their own bed rather than sharing with each other. As with all resorts in Fiji, the people are just wonderful!!

Overall
Value
Location
Room
Service
Dining

Great way to start and finish the holiday!

We came to Fiji for an island holiday and book ended our stay on the island with nights at Sofitel Fiji. We're so glad we did! It breaks up the travel and has a great pool (the kids love the little water slide) and good varied food options. The family room was also very good with a separate nook with bunk beds for the kids. Last, but not least, the staff were mostly very efficient and extremely friendly! When (not if) we holiday in Fiji again, we will definitely stay at the Sofitel to start and finish our break!

Overall
Value
Location
Room
Service
Dining

MRS

WE HAD A GREAT TIME. tHE ONLY THING WE HAD TO CHASE UP WAS OUR SPARKLING ON ARRIVAL.WE DIDNT GET WELCOME DRINKS.

Overall
Value
Location
Room
Service
Dining

Resort facilities were great buy food overpriced.

Overall we were happy with the resort facilities, the staff were great but extremely disappointed with quality of the food for the prices they are charging. They are basically charging for 5 star quality food but serving 2 star. For example $20 aud for a burger or $18 for a toasted ham & cheese panini. Wouldn't stay there again for that reason.

Overall
Value
Location
Room
Service
Dining

It Is What It Is

We stayed here for a few days after being in the Mamanucas. The Sofitel is what it is: a well-placed large resort. While our stay here was fine, I would not want this to be my vision of Fiji, as once you are at the resort, you could really be anywhere. The rooms are clean if not a bit small. Pool is great... for kids (I wouldn't want to try for a lazy doze there.) Beach is not the prettiest but is a good stretch for a walk and fine for swimming. Food was sometimes good sometimes bad, never amazing. Spa awesome, but spas are awesome! Heaps of activities on offer (for a price) and very easy to walk or catch a ride someplace else to eat or explore. Bottom line: we probably wouldn't go back but not due to a bad experience, just a preference for a different experience.

Overall
Value
Location
Room
Service
Dining

A nice resort for families and children

Lacked a bit of luxury for honeymooning

Overall
Value
Location
Room
Service
Dining

Good mid-range option for families

We only stayed one night - a good hotel for families.

Overall
Value
Location
Room
Service
Dining

Staff incredible, room not so much

We found the staff incredible, particularly for families. They are so warm and inviting and great with the children.
Our room was disappointing. The A/C was not working properly and so we struggled to sleep properly at night...as did our two small children, which made things worse. The ensuite/kitchenette was also looking very old and worn. Customers should be made aware of the issues prior to booking (a simple message on the website) and be given a discount since they're not receiving the standard of accommodation they expect for the cost.

Overall
Value
Location
Room
Service
Dining

Awesome!!!

We went there for a friends wedding and had an absolute ball... the hotel is beautiful, the staff are friendly and you couldn't ask for anything more :)

Overall
Value
Location
Room
Service
Dining

Great resort in an excellent location

Fantastic location close to Nadi airport and Denarau Marina. Loved how we had the choice of Restaurants at the Sofitel or close to the Marina where there was a good selection too.

Great for doing day trips to the Island.
The resort itself was really relaxing, and loved the Spa.

Overall
Value
Location
Room
Service
Dining