We have no real issues with Rawai Palm Resort. The location was no ideal, however that was our problem given we did not research enough. We were very appreciative of the free shuttle service - we loved Nai Harn beach!!
Don't be disheartened by the location though, there are beautiful signs nearby!
Our only problem with the room was the smell when we first arrived - it was like the room had been closed up for months. However, we did notice most rooms opened each day so maybe this can't be helped given the climate?
The wifi was also a little temperamental. No huge issue however- we were on holidays!
Breakfast was good, the pool beautiful, prices expected of a pool bar (but not super expensive), the staff were beautiful.