Novotel Phuket Surin Beach Resort Reviews

Rating Overview

4.2/5
Overall
4.2
Value
3.4
Location
3.6
Room
4.6
Service
4
Dining

Ratings are averaged based on 5 reviews.

Customer Reviews

Great family hotel

We loved staying at the Novotel Surin Beach. We had booked the accommodation on recommendations by friends for our family of 5, together with 4 other families traveling with kids. The families who had requested connecting rooms and ground floor accommodation were next to each other and the other families were given upgrades when asked, as their beds/rooms were on the small side. Def value for money for kids with their 300baht offer for kids to eat and drink all day, free kids activities, and table tennis and billiard table (and tv with kids shows) all in close proximity to pool and bar. So parents could relax and know that kids were having fun. Pool side bar staff were lovely but a bit overworked. It was easier to just go up and order! Nearby restaurants, massage/hair braiding places etc were reasonably priced and beach was lovely (although watch out for jelly fish and snakes!!). Rooms are tired and outdated but they are currently working on that. We would definitely stay here again and happily recommend to friends and family.

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Great activities for the kids and kids food deal

Great resort just wish it was a bit closer to Patong

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Kids had a blast!

staff were very friendly and welcoming to us and our 4 children. Kids enjoyed the pool and slides (so did I). Food was great however after a while becomes repetitive (except that amazing banana bread) I could eat that every day.
kids will miss their new friend bass who was amazing in his customer service skills!

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Great stay

We arrived at 2.30am and they couldn't have cared less, lovely welcome received, room upgraded, very pleasant staff all over resort.
Food was good and the whole experience was great, shame we couldn't stay longer.

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A pleasant stay

This hotel is showing its age and is in need of a make over . The staff were extremely nice and made the stay enjoyable - without this service the hotel would be nothing . The rooms were clean and of good size , just showing their age . The biggest issue we had was every few days 2-3 buses of tourists would come and go - meaning one day nice ,quiet and relaxing , the next almost chaotic not being able to find seating at breakfast and staff undermanned trying to service such large intakes of guests .The only other issue we had was pricing of food and beverages was not consistent with promotions and menus provided .
We enjoyed our stay though and for people looking for a quiet relaxing holiday then Surin Beach I would recommend .

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