Horizon Karon Beach Resort & Spa Reviews

Rating Overview

4.6/5
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4.9
Value
4.4
Location
4.3
Room
4.7
Service
4.4
Dining

Ratings are averaged based on 68 reviews.

Customer Reviews

Lovely Place to Stay

My family really enjoyed our stay at Horizon Karon Beach. First time to Thailand and won't be our last. Staff at the resort were lovely - friendly and most attentive. A little hiccup at check in with our room (it was very late at night we we arrived), but it was sorted promptly in the morning with a move to ocean view room (upgraded). A nice fruit platter arrived in our room shortly after we moved which was pleasant surprise and very much appreciated. Both rooms we stayed in were very comfortable and clean. Nice view towards the ocean, Karon Beach with its para gliding, and the lovely mountains to look out to.

Food was great with breakfast and buffet dinners included in the room rate. Made our holiday really great value by not having a big food bill at checkout! Great variety at both breakfast & themed dinner buffets with something for everyone and really tasty. We didn't really feel the need to eat out of the resort but there are plenty of choices close by.The restaurant staff were always on top of buffet fill so the food was at the right temperature (hot food hot & items like salads, starters & desserts not going warm or limp). Chefs on the live station were always nice and friendly, in fact all of the restaurant staff we found very nice and efficient.

Great facilities at the resort - pools were clean and really nice to relax around. Kids club was well attended by our daughter who had a great time.The ladies at kids club are just lovely with a nice mix of activities for the kiddies which included an introduction to many aspects of Thai culture and language.

Made plenty of use of the tuk tuk up and down the hill which is an appreciated service. Also Horizon's bus into Phuket was good, so we didn't have to drive or get a taxi.
Sontaya spa was very very nice. A little expensive compared to prices outside the resort but a nice ambiance with staff professional and happy to personalize a treatment package.

Overall, a great holiday that we will happily do again for longer than the 8 nights we had this time. One tip is to consider your light arrival & departure times. We had a night time arrival from Australia and a morning departure which made our holiday feel shorter than it was. For next years trip we're better prepared!

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Nice and very comfortable stay

Fantastic staff in every department of the hotel. The only negative is the return shuttle from patong,there Is a big gap from the departure 1900 and the next one is 2330. Maybe a 2130 would be great. But this takes nothing away from the beautiful resort.
Everyone was walking around with a smile on there faces.

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what a bargain !! fantastic family holiday

A great Family stay , with such great deals you could not complain ! breakfast is great , good variety , kids did not want to leave the resort and would stay in pool all day .
Would definitely visit again . Rooms are great size and comfortable pillows :) . No lift to 2nd and 3rd floors so was a bonus to walk off dinner !! .

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Hotel

Would totally recommend this hotel for everyone's the staff are all very helpful.

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Great Family Holiday

Great location, close to beaches & shopping/dining. We ate at the resort for breakfast/dinner and had great food morning and evening. Kids loved the pools to swim in.

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Good location close to Kata

Our booking was for 2 interconnecting rooms. we arrived late in the night and were given 2 rooms that were not connecting. not so good with 2 children...... were told we could change rooms in the morning. after breakfast went to confirm room change. told nothing was available.... asked to speak with manager as english was very poor with reception staff.... after some time and many questions we were offered a interconnecting room. which was sooo much nicer than the original room. If this had not been available we would have changed hotels. Overall our stay was great. pools were clean and plenty of chairs. wi fi not so good in the rooms. breakfast was good selection. dinner time was busy busy. get in early if you have the meal deal. the tuk tuk to take u down and up the hill finishes at 9pm.

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A well needed break

Fantastic food quality a great stay.

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Excellent

This was our third stay at Horizon Karon. We love this resort and only choose to stay there when we are holidaying in Phuket,

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Best family vacation yet!

Was our first time in Phuket - and we chose a fabulous resort.
Had a great property, rooms, fantastic pool and gym, adults only privilege club wing (that will be next time), friendly staff, great buffet and close to everything or a short Tuk Tuk ride away.
We'd definitely go back here again.
This set us up for our best family holiday to date! And we've done Fiji, Singapore & Malaysia, not to mention Gold Coast and the rest.

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Very satisfactory stay

This resort was a bit of a challenge for the older person due to all the steps and no lift in the Superior Wing. We requested a change to ground floor but they upgraded us to the Premier Club at no extra cost and their was a lift to our room. Rooms were great with separate showers, not in the bath, which was also much easier. Overall a very enjoyable stay. Another positive was the free dinner each night which were excellent. In general would recommend this resort.

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Great accommodation

We stayed here in September/ October 2017. Breakfast and dinner was included. The food was great. only down side was that dinner does not start to 7pm which is late for kids. Hotel is not suitable for people who cannot walk very well as it is very sloppy. There is a free bus to Patong- Must book day before though or you wont get a seat. However taxi is only 400bar to patong. Rooms are good, clean and spacious. Pool is great. Staff are great.

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family holiday

Had booked and requested 2 rooms interconnecting with 2 double beds, as 2 families going with pool views. On arrival received 2 rooms away from each other, with only one king bed in each and a camp single bed in each room. Complained, rooms were rectified the next day and received garden view rooms. Our stay was memorable. The staff were amazing!, would highly recommend to any one. Horizon, we look forward to returning.

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Very clean, friendly staff, great value.

Overall great stay, however the only thing we found a little misleading was our room which was a "superior pool view room" did not fall under that category, we had no pool view at all!!

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Awesome Resort!

My wife & I were very impressed with this Resort. The Resort grounds are huge and kept immaculately, 3 pools all very clean and sparkling.The staff are very polite, friendly and quite a happy bunch who will interact with guests. Lots of smiling faces and will go out of their way to help in some way or serve you. Lovely people!
This place would suit mostly families/couples but you need to be aware only the 'Privilege Club' rooms have elevator access which do cost a little more. It's definitely worth it (our room had twin double beds) with lot's of room to move. Timberwork in our room was a little tired, but the rooms are in excellent condition, very spacious, clean, nice hot shower with bonus bathtub! The balcony had some nice ocean glimpses from the top floor, awesome for the sunsets. The other benefits with this type of room are snacks & drinks around midday. Breakfast and dinner buffet deal (check time of year) was excellent value with delicious food choices.
Highly recommended!

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Excellent

Great service and facilities

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Value for money

Its a nice hotel the rooms are average could be cleaned a bit better but ok. Grounds are nice and well kept. Pool is beautiful, Restaurant could be cleaner and food is average wouldn't rave over it. The staff though are amazing friendly and helpful in the restaurant and the hotel staff they make up for any negatives. One down side is for elderly or people who have trouble walking around is a lot of stairs and a long way to walk to the rooms.

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Resort and staff

The resort qas beautiful and clean. The staff were very friendly and helpful. Food was great and plentiful. Had an amazing stay

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Amazing

Amazing, beautiful people, so much to do and see

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Loved the resort

Our stay here was awesome the room was great and staff were so nice we would stay again

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Fantastic place

Great place, friendly staff, very easy to get around, highly recommend

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All good for price

Got this special deal for this resort with B/F and dinner included plus 2 hr massage session for 2ppl(not at resort spa) and it definitely was worth what we paid. Contrary to reviews we read on the food we found it quite good for themed buffet style. True there were the repeat items every night along with the added theme foods but it certainly didn't lack flavour or quality. Not fine dinning but better than the average all inclusive buffet, Breakfast was also on par the with dinner and the egg station did your eggs as you requested them most styles catered for, plenty of vegetarian option and Indian food too. Pools were great as were the gardens and I found the gym great for burning off some calories. Location was also good short stroll down the hill to main street with plenty of shops and food places for snacks or dining. Scheduled shuttle will take you in and pick up to sister hotel in Patong and Kata beach. The room was extra large as was the bathroom very comfortable and clean, asked for a king room but got 2 doubles instead, the only downside was the TV. Old CRT tube style, it was a little hard to watch at first and certainly no option to hook up laptop or plug in USB. All in all though good pick for the price and recommend for families.

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Good family hotel

Close to the beach and shops and transport to Patong as well.great family hotel

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Fantastic place to stay

Great place to stay, family friendly, staff were excellent.
Excellent value for money, shuttle to Patong was great, within walking distance to beach, shops, bars and restaurants.

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Great value loved the hotel the staff were wonderful relaxing holiday

well situated hotel free transport to beach and Patong's busy hub The room was lovely the service excellent and the free buffets breakfast and tea were amazing value for money the staff very friendly and helpful we would recommend everyone to Horizon resort we will be back next year

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Service was the best I’ve ever experienced

We will be returning there for sure. We loved the people. Horizon has a very welcoming feel, especially for children. Pool and gardens were beautifully cared for. Food was great for families, buffet with plenty of choice and entertainment.

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A Little Disappointing

While the food and service was excellent the room itself didn't look like the photos. The bed itself was lumpy, had broken springs in the mattress and a big divert in the middle which you kept rolling into. There were no screens on the windows and doors so could not have them open without letting bugs in. The roller screen in the bathroom did not work. We also had not view from our balcony except for a large group of coconut trees. Disappointed and not what we expected.

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Brilliant

Such good value for money.great location great service great food

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A really pleasant stay

My family of 4 stayed at Horizon for 8 nights.
The resort was great, we had a room that was directly in front of the pool on the ground floor which we loved, as we could watch the kids in the pool from our balcony if needed.
The free shuttle bus was excellent to the sister resort Horizon in Patong if you wanted shopping.
The staff were fantastic and always willing to help even though they could not accommodate a 1 hour earlier check in or 1 hr late check out, where other resorts do that.
The constant buffets though become too much in the end, always full!! Food was delicious though.
I would definitely stay at Horizon again.

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Phuket Holiday

We arrived at the Horizon Karon Beach Resort & Spa, however they didn't have 2 interconnecting rooms as requested, however they were very flexible and transferred us to their other property Horizon Beach Resort at Patong.

The staff were very friendly and the meals for dinner was absolutely fantastic. Overall an excellent holiday.

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Great Resort

We spend 7 nights at this resort and couldn't have asked for a better stay. The room was huge and beautiful, the resort was clean, tidy and friendly and the meals were delicious!

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Good price and convenient location

I stayed six nights with my two children and we all enjoyed our stay. Great deal that included dinner (less stress with children) and bonus nights. The two pools suited children of varring sizes and kids club staff where very friendly.

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Staff could not do enough for you. Fantastic location close to everthing, but not too close. Quiet.

Would definitely recommend and stay at Horizon's Karon again. Our room was large with balcony overlooking pool area. Free Bus into Patong Beach 4 times daily, plus tuk tuk down and up to main street. Best cheap Massage just outside gate. Great full treatment Spa on site if money is no object.
Only small problem was the shower, but after a little tweaking was OK. Might have needed a pipe clean. Other than that Great People, Great Staff, Great location.

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Good resort

Service was great a lot of stairs to walk , dinner could of been better , breaskfast was good

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Awesome Stay at Horizon Karon

Loved our stay at Horizon Karon. Loved their tuk tuk and shuttle service. Staff is attentive especially Urai and cook Kamal in particular. We being vegetarian, lived the food options. Would recommend this resort to all my friends and family. Already we were the third family to stay in last 2 months. Thank you to their whole team to make our stay memorable.
Cheers
Sangita

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Overall great really enjoyed it

Had a great time, would definately go back, wonderful place, great food, great service from all staff, couldnt fault it.

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Highly Recommend

This resort was absolutely lovely in a quiet location but not to far from things to do.
We stayed in adults only area and loved every minute of it. Very clean resort and this was most important to me provided bottled water everyday.

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Fantastic resort for families .. Friendly staff and excellent service

Beds were extremely "firm"

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We will be back

We visited with a group of 4 families with children ranging from 4 to young adults; the facilities were great for ages, a great variety of foods for breakfast and dinner, loved the nightly entertainment, the resort was in a great location with easy access to other beaches. One downside, we had asked for interconnecting rooms and upon arrival found that the 2 rooms we had requested were several rooms apart.

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Beautiful resort, fantastic customer service and fantastic food

We recently stayed at Horizon Karon for 8 nights, Impressed with friendly staff and variety of food in brekky and dinners.. I would highly recommend this resort to everyone.. free shuttle to Patong is very useful and saves you time and money. We stayed in privilege wing of the resort.
Manager U Rai, Restaurant manager Bipin and Chef Kamal provided exceptional customer service which added to our memorable experience. I have already booked this resort for my extended family and will visit again soon
Thanks
Mira

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Excellent

An amazing stay at an amazing resort. Staff so warm and friendly, service excellent

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excellent

am amazing stay at an amazing resort, such lovely staff and service

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Five star service with a Five star smile

We just felt so valued, the staff always ready to make sure our stay was a pleasure.

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Excellent

Thank you for your hospitality and excellent service

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Accomodation

The best place I have stayed in !!!

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We will return

We had a fabulous stay at this hotel. We cannot fault anything. Any little need we had was taken care of quickly. The staff were friendly and helpful. The food was great. We were upgraded in our last 5 days, as we were having a longer stay, to the privilege club and found this part of the hotel to be fantastic as well.

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Excel end

Great selection of food for breakfast and dinner and pool service

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Great place to stay

We loved the place we stayed at. Worked well for our family of 5. The hotel was out of the hustle and bustle of Patong but still in a great location with the beach at the end of the road. We loved the pool and spent many hours swimming. The staff were very friendly and most helpful. Would definitely return. The meals had plenty of variety and the band was a bonus. The free bus into Patong was also helpful. Loved the place!

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Fabulous place

Perfectly situated in karon beach, a little quieter, with free shuttle to patong which is great. The food is always great with so many choices and fabulous quality. Service from everyone is outstanding they are all so helpful. Beautiful pools and gardens.

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Unbelievable

Fantastic we want to go back tomorrow

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Karon beach a little quiter than Patong, good for groups and families

Great service and free shuttle into Patong.
Excellent gym and pools.

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Great hotel

Fantastic location in a quiet area but still located walking distance to the beach and shops in Karon & Kata. Staff were lovely the hotel grounds and the pool was well maintained. All amenities and facilities you need including gym, games room, mini mart 2 pools & free transfer service to Patong. The restaurant served great buffets for breakfast & dinner. Highly recommend this hotel for both families & couples.

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great relaxing holiday

This was our 2nd trip having gone over Xmas and New Year -staff great (very helpful) room pool view Privilege Club spacious and great view - only short coming is that the dinner which was included in the package gets a little tedious if you are expecting to eat in every night (made to a price but we ate there 7 nights of 11 which was adequate) - breakfast very good - great quiet resort away from the hustle and bustle- would happily do the package again - the staff are sensational - free transfer to Patong useful- the other people who joined us loved it.

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Amazing country, amazing people and great hotel

The hotel was clean and the staff were very friendly. Would definitely stay here again.

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Lovely hotel with friendly and polite service

We stayed for 10 days with our family, and loved this hotel. The pool and grounds area were beautiful and not too busy, and the staff were all very friendly and helpful in the hotel/meals/reception areas. Rooms were a good size and very clean.

Hotel was close to Kata Beach and shops, so location was good if you just wanted a quiet area with plenty of restaurants to choose from and a few shops. Wouldn't recommend for singles looking to party, but definitely for families or couples just wanting to relax.

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Thoroughly we enjoyed our stay !!

All staff very friendly.

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Horizon Karon Beach Resort

Horizon Karon Beach is a great resort. Exceptional value,very friendly staff,great facilities and perfect location. Privilege Club was great.

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Great Service

The staff are very friendly. The price for a family of three is amazing considering buffet breakfast and dinner were included.

The pools are big and kids have fun. Pool water a little cloudy but clean.

Beds are hard and tvs old but I rarely had time to watch tv since there is so much to do.

Free shuttle from Karon to Patong was great for a day trip.

Recommended.

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Had a wonderful holiday

Fantastic resort all very friendly would stay there again.

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Loved our stay at Horizon Karon

We loved our stay at Horizon Karon. We were a family of four (9 & 7 yo). We stayed in a single room with two double beds and it was large enough for us. The bathroom is poorly designed and floods constantly. The staff are lovely, it was our daughter's 9th birthday and they gave her cake and the whole restaurant sang happy birthday to her - which was lovely! The food is plentiful and nice. The free tuk tuk up and down the hill is fantastic. There is also a free shuttle that runs into Patong fom 11am until 11pm.

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pleasent stay

great location but the rooms need a little updating and maintenance. Staff are very friendly and the pool is great! We have stayed twice.

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Beautiful tropical resort

Had an amazing 6 nights at the resort, up on the hill out of the hustle and bustle of Karon Beach. Beautiful tropical resort, plenty of palm trees and gorgeous gardens surround the resort, fantastic pools, bars, restaurant and the staff are all beautifully friendly. Highly recommend to all.

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Friendly clean and close to the beach

Great place to stay if your looking for somewhere queiter than Patong. Karon has still plenty of bars, shops, restaurants and a great beach without the crowds. Horizon is 5 min walk to the beach, 10 min tuk tuk ride to Patong. The rooms were clean clean (we had a glimpse of the water from our room), the service was great and the breakfasts were good (ate out each night). Would stay there again

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Excellent

Family loved it

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Fabulous Hotel with Beautiful Conditions

Most enjoyable, excellent hotel, great service with friendly staff
We choose the Priviledge section which suited us
as a senior couple
We highly recommend this hotel

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fantastic

The staff were friendly and only too happy to help in any way. Great access, loved the free shuttle bus and tuk tuk. Excellent view with great atmosphere. Enjoyed our stay immensely. Would be back for sure. Many thanks!!

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Excellent service, comfortable rooms, great food!

Only a short stroll to beach and free shuttle service to Patong is great bonus to guests!

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fantastic time

Stayed 6 nights , great time , couldnt drag 8 year old away from pool . Breakfast was great as was the siam and japanse buffet themed nights . Kids club provided a good service although not enough kids staying this time . We took advantage of the kids club at Horizon Patong when we took the shuttle , great break to do some shopping. Staff at patong Kids Club were fantastic .
Only thing thought needed improving was pool side service - other than that - great time .
For what you pay - its a great stay ...

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Very enjoyable and relaxing

Horizon Karon is a great hotel if you want a quiet and relaxing holiday. Staff are very helpful, it is located just a short walk from cheap and tasty restaurants and the local shopping area. A short stroll to the beach, although the hotel pools are great to swim in. The area is not as busy as Patong Beach, but that is exactly what we wanted.

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