Ratings are averaged based on 9 reviews.
This hotel was better suited to familiies with small children as it has a fabulous water playground in the pool which was much in use with lots of kids staying when we were there. It had loud music playing around the pool area all day and yes I get that it is a "Hard Rock" Hotel but it was not very relaxing when laying next to the pool. The hotel was full at one point during our stay as there were 2 public holidays in Malaysia whilst we were there and the guests were probably 70% Malaysians. Staff were great - hotel was a bit outdated with the purple carpets. Overall we did not find it very relaxing as 2 female travellers who wanted a stressfree relaxing environment.
Wonderful hoteL. The facilities are awesome, rooms clean and well-presented and food options good for nights in. We especially enjoyed the pool and waterslides, which our 2 year old had a ball on. The day spa is amazing - we had several awesome massages during our trip. Staff a bit hit or miss, some go above and beyond to make your stay great, others were sitting on their phone having private conversations when we were at the bar. Overall a good hotel in a quiet location away from the hustle and bustle of Georgetown.
Great hotel, accommodating and helpful staff, great location
Rooms need some TLC
The pool is huge and the hotel caters well to families. Good location near the night markets for local food experiences
We recently stayed six nights, service was fantastic and prompt. Very family friendly and nothing was ever an issue. View from our seafront room was lovely. Loved the memorabilia scattered within the property.
Great swimming pool , fantastic beach location, would definitely stay there again.
Great for kids and adults alike, friendly staff, clean
I highly recommend this hotel to anyone who likes rock music as it is played in the background most of the day! Excellent facilities throughout - everything kept clean, beds very comfortable. The resort pool was paradise. Very friendly staff, service was amazing. The included buffet breakfast was incredible too!
Hard Rock proved to be a great place to stay for everybody, young, old and in between. Service was exceptional and they would cater for all your needs. although not the cheapest place around, value for money was definitely there. Very enjoyable and relaxing with no real need to leave the resort unless you want too, shopping etc.