Ratings are averaged based on 3 reviews.
We were really happy with our choice. This resort was very accommodating. The staff were amazing; always happy. The food was fantastic, the Beach Brasserie and Panh Thai fabulous. The spa was lovely. The dusky leaf monkeys, naughty macaques and other wildlife were a bonus. This is an enormous resort with over 400 rooms, mainly nestled in the rainforest, which are serviced by shuttle buses. It is within walking distance to the Skycab, and a short taxi ride to the main area of Cenang. (We prefer to stay away from the main areas).The room was clean. We had half of a family suite, so there was some noise from the neighbor on occasion. If we were to return I would request a single chalet.
The resort is in a great location in the rainforest with an abundance of wildlife at your room. Staff are super helpful and friendly - nothing is a bother. Food is good with plenty of choice both in the resort and nearby in Oriental Village. Rooms however are in need of an upgrade - tired and steps to chalets are not suitable for anyone with mobility issues and could be dangerous in the wet or night. Shuttles to take you from your room to lobby or restaurants are quick and readily available. We were advised that the resort are in the process of upgrading these shuttles to electric which fits in with the eco values of the resort.
Our rainforest room with private balcony was great. The monkeys entertained us! The service was tops and staff always smiling and friendly. The food was excellent. Great resort, great position, great people!