Ratings are averaged based on 39 reviews.
It was a beautiful island and the staff were warm. The service however was lacking such as room being made up at 3.30 p.m. in the afternoon. Toilet was not overly clean, stains on the floor in the room, chips on back of door.
We went to celebrate a birthday and wedding anniversary. On the yacht over they ask you to complete a form to advise if you are celebrating anything special.
We did give feedback and they kindly sent us two bottles of champagne and some chocolate. However the island is expensive and the advertise in relation to luxury and attention to detail however, they failed to deliver on this. I had cutlery dropped on me, drink order missed, not filling up coffee in room despite two telephone calls.
If they charged less and did not promise the top end luxury then there would not have been anything to be concerned about.
We would definitely go back.
We were dissapointed with the service a couple of times for a five star resort. For example rang to book restaurants for dinner and there was no answer during the afternoon.
Food and beverages were overpriced, which impacted the overall value of the trip.
after dinner no entertainment / activites
This place is perfect for a honeymoon or special occasion. It was beautiful and romantic. The service is top quality, the food is outstanding and all the paid and complementary activities were great too. I'd recommend doing one of the many hikes they have available as the views are breathtaking. We also did the Whitehaven beach helicopter tour which included a picnic on the beach. Very special for our honeymoon.
The resort offers all you could want and more - definitely worth the visit. If you can do it in your lifetime you should without delay
Service was great. Room was clean. Location was beautiful. Extremely relaxing for the normal busy couple. The only negatives were that the air-conditioning in the room was too cold and that the boat transfer from the island back to the airport was late and consequently we almost missed our flight home - it was the final call for the flight when we had just arrived at airport check in!
We had the most amazing stay at Hayman , our celebrating started the minute we got off the plane , the staff are so well trained and made our holiday really special , the restaurants are excellent , the pools are stunning , the rooms are pure bliss , THAnkyou one and only , we will certainly be recommending it , Jaynie and Steve Kiama
From the moment we arrived via helicopter on Hayman Island, we were treated like royalty! The staff are amazing and really go out of their way to make sure you have a memorable stay. Why travel overseas and waist a day on a plane when we have the most amazing destination at our doorstep! Will go back for sure.
The room was too cold and the air conditioning didn't bring the temperature up.
Toiletries were not replaced unless we requested them.
accommodation and site great as always, with many available activities.
The staff were great, the island beautiful, magnificent pools, great food and excellent gym and spa. Only major complaint was the bed and the pillows we're extremely uncomfortable, we asked for new pillows and they just put 2 extra pillows into one pillowcase for each of us.
Lovely location, with great service and staff that greatly want to make your stay something special. Many and varied activities available and food and beverages were excellent.
As expected Hayman Island lived up to its reputation
Great location, very friendly and courteous staff.
The choices for restaurants is somewhat limited given the size of the island?
But would not hesitation to return any time
The resort is magnificent ! Some restaurants are lacking quality for the price charged.
Service is mostly by young inexperienced staff and we felt that a presence of qualified managers was missing. Despite this we had a wonderful time.
Everything was just perfect
Hayman promotes itself as one of the world's iconic hotels and does not disappoint. Sensational location, and newly renovated, it provides everything you would wish, yet does so in a relaxed, informal way which puts you immediately at ease. While it is certainly not cheap, it is not overpriced , and you leave feeling that you have got what you paid for.
Hayman Island is an absolutely beautiful island very private which makes it a step above the rest. The staff at Hayman are remarkable and can't do enough for you. Highly recommend hayman for couples who are looking for a mini break at a beautiful luxurious location to relax and take in the breath taking location.
Overall a good experience.
Totally amazed and impressed with One & Only Hayman Island.
The service was incredible, I've never had a butler I could call on before!
The quality of the resort is top notch, they've done a brilliant job with the renovations.
Food was to die for - the breakfast buffet was out of this world!
Without a doubt this was the best island holiday I've ever had.
Enjoyable stay & great room with great service. Facilities & dining greatly improved from previous stay & actually slightly better value although still in the expensive category which is to be expected as this is a luxury resort
it was amazing
had a wonderful relaxing time and we were well lookd after
spa treatments amazing georgia andchristine excellent
The refurbished resort is teeming with enthusiastic staff determined to make guests feel welcome and relaxed. Well done everyone!
loved our stay enjoyed the relaxation and the staff are only too quick to make the stay more enjoyable
Loved it loved it
The resort was fantastic. Incredibly tidy and very picturesque. The staff were all friendly and polite. Anything you asked them to do was no trouble at all. The food was fantastic. Totally recommend it. If you want to be spoiled, then this is the place. Luxury all round. Loved it!!
Could not have been better.
The staff fantastic
Very impressive dining experience
Hayman was excellent. Service really good. Food terrific on the whole. The oriental restaurant in particular was fantastic
We spent our week honeymoon in the Whitsundays and had the most incredible time!! We spent the first week at Hamilton Island and the last week on Hayman and it was by far the most romantic, indulgent trip away we have had as a couple to date!
Whilst it was expensive it was definitely and indulgence and the service and quality we received was incredible! Will definitely return.
Hayman Island is clearly not the cheapest option, however I left with the feeling that I definitely got value for money. I have recommended it to my workmates.
This was a fantastic place! We loved it. The staff was outstanding, (we have travelled a lot)! Young nice staff extremely well functioning as the little elderly staff around the pool! I gave Nicky Shield Travel-online free hands to choose place for us and vi are really happy for this We will probably come back!
Looking forward to the renovations next year.
We went to Hayman for our daughter's wedding which was kept very small by design. The resort staff and the overall organisation of the wedding was superb and the event went very smoothly. Hayman was a very relaxing experience.
Great place, it was our return after 1o years. Its still great. The pre-paid food package is great value.
This was my wife's 50th birthday and I wanted to make it something should would remember and it certainly was a holiday she will talk about for years. The cabana dining was the highlight having already had lunch on Langford Reef. Superb.
This was the most excellent resort experience I have had the pleasure of living! I have considerable travel experience and live on Hawaii Island; so, I feel I am speaking from a place of understanding! Their facility, food, staff, entire experience is exquisite. You feel safe, special, well cared for, from the moment you step onto Sun Goddess, their launching yacht from the airport!
Everything about the resort excellent, shame about the service. A lot of young staff who appeared to have little training or supervision. In spite of the long hours they worked, they were pleasant, but lacked training, with no supervisors or managers evident.