Upon arrival, the lady at reception advised me and my friend, and our children, our rooms are on different levels. We advised we specifically requested rooms on the same level, preferring next to each other if possible. Anyway, she was very professional and helped us and re-arranged rooms so that we were on the same level, and next to each other! Thank you!
To take my daughters on a holiday, I have been saving for, for 1.5 years, and staying at the Mantra Sun City, was very enjoyable and I was able to spoil my daughters. The facilities were fantastic, the room was more than I expected - the size was fantastic, everything about the room. I was very impressed. The only dampener on our holiday was the weather was not great, but we could do most things we wanted to. I would like to add however, a negative, the one night we got room service for in-room dining, the kids pizza was over-cooked and burnt, and my dinner had far too much horseradish sauce on it to enjoy it.
Overall - I would definitely go back and stay at the Mantra Sun City, and the people on your reception were always very helpful, knowledgeable and professional.