Don't really have much to complain about the Shangri-La. This was our 7th trip to Fiji and our first time stay at this resort. Stayed in mid Jan and travelled with 4 other families.
Our room was spacious (1bdrm suite near the Reef Safari) and newly renovated. Had a few issues, but nothing which really bothered our family of 5 or house keeping couldn't help resolve.
The breakfast buffet was amazing compared to many other resorts we have been too in Fiji. There were so many options and there were a few different items each day. I really don't know what other people are complaining about. You need to be there before 9am else during peak times, you would have to queue to get a table.
The food standards for lunch and dinner were great. The Bar and Grill is well recommended for their al la carte menu. Food is served fairly quickly and prices are reasonable.
It is worthwhile to get meal vouchers when you book. For a family of 5 over 10 days, we spent about Fj$1700. Our main meals were breakfast and dinner. We had light snacks and a few drinks while at the pool or on the beach during the day. Have to say the drinks alcohol and non alcoholic were on the pricey side.
The resort is unexpectedly large, so be prepared to walk from one place to another. But it is a wonderful way to explore the resort.
The staff were all very friendly and accommodating.
There is a Westpac ATM on site (Fj$15 transaction fee on top if your usual banking fees).
A few souvenior shops on site and also a mini-mart to get your snacks and staples/emergency items.
Have to say, this is the first resort we have been to Fiji which didn't supply fins and snorkles for patrons to use for free all day. There is a charge of Fj$10/pp per day after the first hour.
The snorkel safari is well recommended and a trip to a village/school and Sigatoka.
Have always loved going to Fiji and this has been the best holiday so far.
Can't wait to go back again!