The Grand Hotel & Casino Reviews

Rating Overview

4.4/5
Overall
4.6
Value
4.8
Location
4.4
Room
4.5
Service
4.2
Dining

Ratings are averaged based on 23 reviews.

Customer Reviews

It was a great five days

A wonderful trip back to Vanuatu, we found the Grand a nice place to stay

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Great relaxing holiday

My husband and I had a wonderful holiday here and the pool has a view to die for. The panorama room is fabulous as was the staff and service. They must upgrade the pool if they insist on letting the cruise ship people utilise it as its not big enough although I'm not sure how this would be possible. We experienced on one scoldering day the shaded areas being 3/4 occupied by cruise ship people leaving very little of what was left for hotel guests which was disappointing to see. As much as I enjoyed the hotel and loved our room you must know there is no lagoon or beach for children to swim as it sits beside the harbour which is beautiful in its own right.

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Awesome

Had an amazing time at Port Vila. Excellent view from restaurant, pool and room.

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Wonderful and Relaxing

We loved our accommodation and found all staff to be so friendly and helpful. The place was very clean, modern and close to everything you needed for a relaxing getaway in Vanuatu. Will definitely stay there again!

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Great place to stay

Spent a week at The Grand the staff and facilities were great

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Classic hotel in centre of town.

We've been to Vanuatu 4 times, and eaten at the Grand but never stayed. We stayed 3 nights at end of 16 day trip. The special deal was worth having - 1 night of 3 free - bedroom was good though bathroom/toilet quite cramped. Small balcony through sliding door was usable, great view of Vila foreshore. Included brekkie standard hotel buffet with tropical plusses. Included WiFi fine in off peak times but crawled in popular times. Over all good property and location, staff lovely like most NiVans.

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million dollar views!

My stay at the grand was just that.Staff were wonderful,service faultless,the room had everything required and comfortable along with the dining being A1.Definitely stay there next time and recommend to anyone.

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Relaxing Holiday

Had a wonderful holiday break in Vanuatu and enjoyed the location and view from our hotel. Staff were kind and polite and the locals are wonderful too - very friendly and enjoyable experience

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Great

Conveniently located - nice hotel with extremely friendly staff

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Fabulous, highly recommended!

We found hotel exceeded our expectations, service & location were excellent, rooms comfortable and view amazing. Would not hesitate to stay here again when in Vanuatu!

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It was awesome

Staff were very friendly and location was awesome. Highly recommended.

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Vanuatu break

The Grand is a little dated but it has quality views, a comfortable bed and is quiet at night. Staff were friendly and obliging. Location was central and accessible to all activities.

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A good starting point of all activities

A above average hotel -just , but well situated for all activities ,buffet breakfast is good deal to fuel up for the start of the day, good friendly helpful staff, rooms clean , prices about equal Australia for food etc , a lot of very good options for things to do for all levels of fitness , and price ranges. Would I stay there again-YES

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Unexpected decadence

We were upgraded to a harborveiw panorama room, it was stunning! Beautiful view over the harbor. Room furnishings and facilities were exceptional. Buffet breakfast was amazing, spoilt for choice, simply perfect. Highly recommend this hotel.

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Great stay in Vanuatu

We enjoyed the Grand. Staff were amazing, hotel is central to everything, great view, clean and nice room, great facilities. Carpet in hall needs replacing and food needs improving. Would recommend for couples and business but not for children.

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Great place to stay

Great place to stay-but made even better with our Suite-
Top floor Great views and double the size of normal rooms
If we go back we would have the same suite
Thank you spot on

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Nice place to stay

It was a more modern place to stay. The standard room was large and comfortable with a king bed and nice bathroom. All rooms have a view of the pool and harbour. Handy to town as well.

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Overall it was a great choice

Very happy with the Grand, only thing childrens room was 4 rooms away from mine. Room service was excellent and staff very friendly.

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Very relaxing

A great place to do as little or as much as you want.Thoroughly recommend the Relaxation massage from the day spa and cocktails by the pool.

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Top time was had by all

The staff were very helpful & polite.

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Most enjoyable

This hotel is in the best position when staying in Port Vila. The only negative is that there are some websites stating that they still have a gym, however this has been replaced by a day spa. Not such a problem for us in this instance.
The same websites are stating that they have reciprocal right at Iririki which is also not the case.
The people are most hospitable & there is not the hassling like in some Asian countries.
Would thoroughly recommend the Grand for convenience, cleanliness, hospitality & value for money.

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Experience

We thoroughly enjoyed our stay. The Staff we very friendly and went out of their way. The meals were inexpensive and good quality. We had been upgraded to a Harbour View room which was very nice. We recommend The Grand to anyone visiting Vanuatu

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A Total Relaxing Perfect Holiday

Location was handy to everything. Vanuato is uniquely unspoilt by most commercialism. Water is pure & crystal clear. People are friendly.
Only advice to travellers is to be wary of unscrupulous taxi drivers.

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