Ratings are averaged based on 26 reviews.
We spent 6 nights at the Sheraton, rooms were spacious and beautifully laid out . 4 people could fit in the shower , was awesome. Food was really good , main restaurant was excellent. Seafood buffet was also worthwhile.....pool was stunning and being able to walk directly onto the beach is a bonus . Only let down was the service ....it was quite obvious that the majority of them are backpackers with very little idea on fine dining or just the basic knowledge on how to serve . Many seem to be quite vague and have very little idea . During our stay we chatted to other people staying there and they all commented on how inadequate the service was and how it definitely wasn't Sheraton style . This was the only let down ....
Rooms are nice but need balconies. Nowhere near enough room to access pools once the sun lounges are taken. Felt as though we were intruding on privacy of families who had reserved the sun lounges.
The upgrade to the whole complex is nearly complete and how well it is all looking well done.
The staff solved any problems mainly trips that i booked from the uk , you may or may not pay a little extra at the hotel but it is well worth it to save any headaches. Next time we will stay longer thankyou all.
Brian and Deb xx
Being asked to rate the food in stars was a problem. In house: we did not try the one up market option, not such a good one for a child, however we found the breakfast about 2 star- or less if you take into account the reputation of this place. We have had much better in quite ordinary hotels around the world. The poolside bar mostly offered fried type options- lots of chips nothing at all healthy. Satay sticks or similar might have helped! In the town we found a a range of places well suited to our needs- worthy of top mention being Watergate and Seabean which we would rate five star on all respects.
I would go again anytime. . Even the renovations didn't bother me. Top place to be
Great place to chill out and relax. X
Could not fault the Sheraton Mirage Port Douglas, had such a fantastic family holiday with my wife and 2.5 year old boy 8 nights in the first week of November 2015. The older room we stayed in was a ground floor garden view in the north wing which we requested and while a little dated was perfect. The pools I still dream about and facilities you really couldn't ask for any better. (unless your a spoilt brat). The staff very very friendly and facilities perfect. I look forward to coming back again and again where we can laze away the day and do nothing else.
My one and only complaint is the food staffs lack of knowledge when it comes to food allergy. My son is anaphylactic regarding egg and my wife is a coeliac. The food menus need to state if foods are gluten free and staff need to be aware if certain dishes contain egg. We brought this up with the duty manager who supposedly got in contact with the food and beverage manager to arrange a meeting with us however no follow up occurred. Other than that I couldn't rate the Sheraton Mirage Port Douglas any higher.
Had a great time, beautiful resort and very close to town by shuttle or if you chose to walk, would recommend to anyone.
We were pleasantly surprised as we knew the hotel was beginning refurbishment. Our room was great, the setting is idyllic and the staff could not have been more helpful
Loved it all. About to be updated but found it to be luxurious.
It was a special occasion with my family and friends, but the Mirage was an excellent place to have big groups. Choice of pools, generous room size, great breakfast and we were never rushed away at 10.30..the shops in the foyer had bargains, which was surprising.
The staff at reception were great and always very welcoming and helpful. The function held for my 60th was very well planned and beautifully presented.
Amazing pools, dining option limited, room decor old but clean and functional, great balconies over the lagoon pool great for watching kids in pool.
Enjoyable holiday break
Great sevice kids loved it - lots to do. great pools.
this was our first trip to Queensland, and I am glad that we stayed at the Sheraton Mirage. the hotel was comfortable, the staff gracious and charming. when we booked our tours there Karen was wonderful and went out of her way to make sure we got what we wanted. the pools were wonderful and the weather glorious. would come back again.
The hotel is a little dated, however the friendliness and informative staff is outstanding! The rooms are clean and spacious. The swimming pool is very large, beautiful walkways with gardens. Close to the beach and town is walking distance of 20 minutes, however there is a shuttle bus that runs every 30 minutes into town for a fee of $5.00. Taxis are readily available as well. Port Douglas is a great town with a variety of restaurants and cafes. There is also Cane Toad Racing at the Iron Bar Restaurant...this is definitely entertaining. This hotel is highly recommended.
Although the pools are fantastic they are exceeded by the service (particularly Jai on the cooking station)
The Sheraton suited everybody very well from children (9 & 11), mother and grandparents. Perfect weather did help!
Ideal location right on the beach, a nice leisurely beach walk to the town centre where you will find lots of restaurants, Sunday markets and plenty of reef/rainforest tours to choose from. This is the perfect resort for all ages whether you want to just relax or go adventuring. Will definitely be making a return visit.
We found the Sheraton Mirage an excellent place to stay in Port Douglas. Reasonable price, very friendly and helpful staff. Good atmosphere and facilities. And very easy commute on the local bus into and out of the town center. Highly recommend the Sheraton Mirage for a great stay in Port Douglas.
Really enjoyed my stay here, especially with young children. Will definitely stay here again.
Snorkeling lessons and Art classes with Davyd were a hit with my 8yr old.
Great place to travel as a single parent.
Lovely resort but decor needs to be updated. Staff - outstanding , very helpful
Decor may be a little outdated and in need of a little TLC - but the location, service and food were excelletn! We will certainly visit again.
Everything was great, was a very busy time of year and service was still above and beyond! Very helpful and lovely staff and facilities