Novotel Phuket Surin Beach Resort Reviews

Rating Overview

4/5
Overall
4
Value
3.7
Location
3.7
Room
4.7
Service
4
Dining

Ratings are averaged based on 3 reviews.

Customer Reviews

Kids had a blast!

staff were very friendly and welcoming to us and our 4 children. Kids enjoyed the pool and slides (so did I). Food was great however after a while becomes repetitive (except that amazing banana bread) I could eat that every day.
kids will miss their new friend bass who was amazing in his customer service skills!

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Great stay

We arrived at 2.30am and they couldn't have cared less, lovely welcome received, room upgraded, very pleasant staff all over resort.
Food was good and the whole experience was great, shame we couldn't stay longer.

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A pleasant stay

This hotel is showing its age and is in need of a make over . The staff were extremely nice and made the stay enjoyable - without this service the hotel would be nothing . The rooms were clean and of good size , just showing their age . The biggest issue we had was every few days 2-3 buses of tourists would come and go - meaning one day nice ,quiet and relaxing , the next almost chaotic not being able to find seating at breakfast and staff undermanned trying to service such large intakes of guests .The only other issue we had was pricing of food and beverages was not consistent with promotions and menus provided .
We enjoyed our stay though and for people looking for a quiet relaxing holiday then Surin Beach I would recommend .

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