Ratings are averaged based on 100 reviews.
Heron island was an awesome holiday, the staff were friendly and the island is beautiful. There is a great selection of activities on offer and plenty to entertain. There is only one restaurant on the island, the food was pretty good but it's quite expensive for what you get but considering its imported that's to be expected. Definetly worth getting the seaplane over, what an experience! The fishing trip was a particular highlight for us.
Everything we expected and more for a family holiday 2 adults 2 children 14 & 10,
We spent 3 nights on Heron island and only wish we had booked a longer stay,
Staff were pleasant and helpful, Food was wonderful & plentiful, the room was as per picture on the website, and all we required as we were only in the room to sleep, and up early to make the most of the time we had on this magical Island paradise.
We went to Heron Island and had a wonderful time. The island is home to many natural wonders....birds, turtles and The Great Barrier Reef.
The resort is 3 star but we knew that before we went. What we didn't expect was the fantastic attitude and service of the staff; every single staff member was fantastic and nothing was a problem or too much to ask. Highly recommend. :)
We loved it because it was such a beautiful environment to explore and enjoy; the swimming, snorkelling, guided walks and lots of time to do little except relax. The accommodation was low key and simple (exactly what we were looking for), the island was very quiet and peaceful.
Overall organisation was very efficient. We did have problems though with getting a hot shower which we felt was unacceptable given the price of the room. This was the only room complaint…otherwise comfortable, clean and well serviced.
The one source of dissatisfaction was the price of the non-negotiable evening meal. Would have been content with a simpler and cheaper meal….or at least the opportunity to choose one. Would almost be better to just add the $45's to the package deal and you would have the awareness taken away before you started!. Breakfasts were great.
We had a great four day stay. The only complaint was that we had cold water in our shower which wasn't too good when we came back a bit cold from snorkelling. Because we had to have 3 minute showers we thought at first that you didn't have the water very warm so we would be quick. Eventually when we told reception it was fixed quite quickly and we had a beautiful warm showe twice! Apart from that all was great!
All staff terrific - friendly and helpful, special props to Sarah who took the information centre tours and talks.
Food - buffet was as expected (good+) but the food from menus was outstanding (very good to excellent)
Few items of lack of attention to detail - room supplies of tea&coffee had not been replenished from the previous guest, tea & coffee station in the dining room only had hot water one time, another time the hot water was tepid, the labels for skim and full milk had not been put out one time, and my dinner order went missing for one meal.
I would like to see a bottle of water brought to the table immediately after being seated, sometimes I was not offered water until I had almost finished eating
We had a wonderful time and were treated really well by the staff. The only issue that could be addressed in the future is the cost of dining and limited opportunities for families. The cost in the dining room is fine for single or couples who are earning but for families the price gets prohibitive
The resort is in need of renovation,as it looks run down. My room in particular was in need of a very thorough spring clean and exhibited several faults such as broken blinds, a curtain partially loose from its rail, veneer on bathroom vanity and bedside table was lifting. Shower glass door and mirror needed replacing. Wooden lattice and banister on outside stairs were loose. However the bed was comfortable and the staff were pleasant. Dining possibilities were extremely limited and expensive.
We felt we were in paradise. You will never see as much life and varied life as at Heron Island. It is our favourite holiday location.
It was our 1st time on this island, it was a wonderful place to be in holidays!!!
All was great except our room, we were just near the motors and it was very noisy.
All the rest was amazing, the island, the sand, the fishes, the turtles, the sharks, the rays, the weather, the birds, the sunsets and the food.
I hope come back one day with my family.
We thoroughly enjoyed our stay. Kids loved the ranger programme, could't get enough snorkelling. Food was good, room adequate - clean and tidy.
Location is superb. However, resort is desperately in need of more dining options. Buffet breakfast is o.k. Restaurant food for lunch & dinner is overpriced and average. It would benefit greatly from an expansion of casual meals available from the bar.
A wonderful chance to witness first hand the magnificence of probably one of the last portals into the life of the Great Barrier Reef.. Go now before the rest of the world discovers Heron Island.
we love Heron Island for the wildlife, birds, turtles and snorkeling. Its so lovely. but the ferry timetable has changed which means you arrive after 4pm, so its a wasted day. and then your departure leaves at 10am. we hope the timetable reverts back to the way it was, as many other guests also made the same complaint. water pressure in the shower was terrible and only a trickle of hot water. they need to sort out their water problems big time. funny thing is we were there 12 months ago and they were dealing with issues back then, with their staff also and said they were about to make some good improvements, yet nothing has changed. but we have seen it slide down hill since we started going there around 5 years ago. understaffed, rooms needing attention, bar menu limited to just pizza. last year the bar menu had many more options. we were not made aware of the changes. Its a shame to see because the snorkeling, marine life and birdlife is just so beautiful.
Awesome location and incredible wildlife, understaffed and somewhat rundown. The buffet every night was a little disappointing considering our previous trip there we enjoyed a full dinning experience.
I had to keep my eye on our account was wrong quite a few times ,I worked out that I would have been charged around $1100 more than I should have.The food was very average had pizza nearly every night ,the lunch menu was a lot more enjoyable then the dinner menu .Our accomodation was run down expecially in the bathroom . The holiday for snorkelling was fantastic and marine life , but not sure if I would recommend it though
Heron island is definitely a unique place and an unforgettable experience. The island is straight from a fairytale with its beaches, size, bird and marine life and breathtaking water and quintessential Great Barrier Reef corals, complete with no less than sharks themselves, Sea turtles and Stingrays. Colorful fish are abundant and there's plenty for both diving and snorkeling. If you're lucky (as I was) you'll get to see a mother turtle hatching its eggs on the beach. Makes you feel you're inside a National Geographic DVD. 5 stars from me.
Great things about Heron island - swimming and snorkelling around the island and turtle watching at nights.
On the down side, the food is expensive with limited options, and it takes nearly the whole day to get there if you're travelling from Sydney.
We enjoyed our stay at Heron Island its a low key resort as main aspect is the Turtles and marine life, cabin units on island very comfortable with no TV Radio it is a great way to unwind and just enjoy the sounds of the bird life day and night and a rare opportunity to observice Turtles coming a shore to lay their eggs and their hatching emerging form the nests in the sands. We found the only Island restraunt a bit over priced and menu limited but food was of a good quality. The snorkeling was around the island reef with Sting Rays and Sharks is awesome and enjoyed the guided nature tours which were very informative including the tour of the Research Center. would recommend Heron Island but for us it was not about the resort but it was the natural Beauty and wild life of the Island.
Reef and snorkeling incredible.
Facility is quite short staffed; not everything available due to limited staff.
from the upgrade to a beachfront suite, the accessibility of snorkling off the beach, the integration in nature and education about it, food and staff I couldnt fault it! the "no locked doors" policy took a little getting used to, but really fostered a relaxed and trusting environment. I hope to go back!
This island has the most amazing wildlife available if you like marine creatures. You can snorkel off the beach at high tide, or head out on the boats. In a few days, I saw turtles, sharks, cuttlefish, parrot fish, flute fish, and an octopus changing colours to hide in a rock. Loads of rays of various types. Over the years, however, some corners have been cut, in particular the standard of the buffet food, which used to be exceptional but is now just average.
Heron Island is an unspoilt paradise..lovely..great facilities..would go again.
It was wonderful to be able to snorkle with sharks, rays and see turtles laying eggs on the one island.
We had a fantastic family time on the island for five days, will go back again!
Will go again
Location was AWESOME! Loved snorkelling although food could've been better. Overall it is a great place for a family holiday!????
Great to be literally staying on the reef. Wonderfully relaxing. No IT access is a plus. Service is friendly but bit too laid back. Would benefit from a stronger Concierge or host role. We Reported light fitting in room not working twice. Had not been fixed when we left. Also garden sprinkler was spraying directly on front step. Huge slip hazard. This took several days to fix despite housekeeping reporting it more than once.
Heron should be listed as one of the wonders on our planet-so beautiful, peaceful, affordable, educational, clean and accessible.
Plenty of activities. Informative Walks. Pleasant Staff. Good food. Good Entertainment. Bird noise and presence was not an issue. Lack of snakes and reptiles a plus. Not many insects to bother even the most fastidious city slicker. Very cosmopolitan patronage. Enough space to feel private.
To celebrate our 70th birthdays we wanted to take our family on the best holiday we could think of. Ten of us - 7 adults and 3 children - had an unforgettable and wonderful time on Heron. The freedom and beauty and the fun of snorkelling, reef walking, baby turtles, research information, wonderful staff in all areas, great accommodation and meals - everything about Heron Island made for the best holiday in the world. Thank you for everything!!
It was very emotional, rewarding and awesome following the baby turtles to the surf.
Totally enjoyed our 5 nights stay at Heron Island. Much better snorkelling conditions and much more freedom in the area you could snorkel in. Loved being able to watch the turtles come up and lay their eggs and return to the water. Just had the best time. I guess the smell of the birds had to be adjusted to when we first arrived but didn't really notice it as the days went on.
Beautiful natural island with all your needs catered for. Recommend for young and old and especially amazing for scuba divers and snorklleers alike. You just have to also appreciate the abundant and numerous if not noisy bird life.
Second visit to Heron in 11 years. Great place, reefs, wildlife etc. weather was fantastic, very lucky to avoid storms. Accompanied this time by son and partner who also had a great time, more in the water that out. Dining room not up to 4/5 standard, service generally slow and not coordinated and quality average. Turtle room fine and maintained.
heron is a fascinating place and we are very lucky to be able to travel there.
Heron Island was great. Location was excellent with no mobile / internet or TV. It was good to disconnect from the world and really relax. Staffing and facilities were good. Food was great except that there was no ice cream at the restaurant, but there was as the shop :-)
excellent, stunning, and very good service
I went to Heron Is with my teenage sons.. we loved it. from the National Park - ocean and land.. snorkelling the shipwreck to seeing turtles and great stars at night... more I wish I could have stayed longer !!
We were on the B and B package for 6 nights.
The island offers the chance to snorkel at any time during the day, even at extreme low tides. And there is fish everywhere, especially out past the wreck. Plenty of stingrays at Shark Bay and near the Gantry with sharks and turtles around too. We swam with turtles out past the Gantry and in the deeper areas past the wreck.
The noise and smell of the thousands of birds on the island isn't noticed after a few hours on the island. They actually become a source of entertainment while resting between snorkeling sessions.
Viewing the turtles laying eggs isn't a hard task either. We went out for 45 minutes about 200 metres away from our cabin. We saw three turtles; one coming out of the water inching up the beach, one just starting to dig the nest and another one laying eggs.
The staff on the island are very friendly and efficient which made the stay very enjoyable. Breakfast every morning was also very good along with the other snacks you can get during other hours. The 'Happy Hour' coupons are a great idea too as we could use them at a time that suited us.
We will be going back but perhaps for a longer time as for us, six days didn't seem enough.
The location is great for anyone interested in the natural history of coral cays and the Great Barrier Reef. Sara provided a number of guided tours and each one was excellent as she provided a lot of relevant information using a very professional and well honed delivery. We arrived just as the noddies, shearwaters and turtles were nesting, perfect timing to experience some great natural history. The semi-submersible tour provided a great look at the corals and fish.The only complaint, and this is minor, is that we got very little hot water for showers and what we got was warm, not hot. Would definitely visit again and recommend Heron Island to others wanting a first class natural history and tropical island experience.
It took a day to get used to all the nesting noddy terns and their smell, but the island was beautiful, the reef really accessible, and the service and staff great. Didn't want to leave!
lovely to see such wonderful sea life. accomodation quite adequate. meal lovely
We loved our stay on Heron Island, Grandparents, parents and children. We loved the peace and quiet (even the birds). The setting of our rooms amongst the trees was beautiful.
Our one comment would be it would have been great if there had been a kids room for after dinner. Perhaps a movie.
The children really enjoyed the 90 min. activity session they did.
Very relaxing - felt pampered and special. All the staff were incredibly helpful. Beautiful location and all the free talks about aspects of the Island were very informative
The food was amazing and service in restaurant excellent,however the room's are in need of a refresh.My daughter and I went for the scuba diving,which was wonderful however the times need to be more flexible as we where unable to schedule anything else as the other activities where at the same time.
Heron Island itself is a true paradise - a remote coral cay surrounded by pure white shelly sand, crystal clear coral reefs and filled with abundant birdlife. Corals and marine life within metres of the beach. The resort is relatively well managed and aims for a very high level of service, but misses the mark on several of the smaller details - which you begin to notice. Rooms are nicely renovated, but not entirely clean. We arrived to a wet mopped floor, the shower hissed and was unable to maintain pressure. The greeting was nice with a welcome Cocktail. Bar and restaurant are nice, food is great, but the service is below par - many of the staff really need to learn how to provide friendly customer service. Activities plan strives to be engaging, but it really needs work. The research station tour we took was not very engaging. No Kayaks or watersports equipment to enjoy the divine waters. Island well caters for diving, but not much else. Spa is very nice and the service and massages we had were exceptional, but the pricing is a little steep. Be prepared for the boat trip over, if the forecast is for windy or rough seas, take your Quells (seasickness tablets) in advance. Thankfully the natural surrounds are truly magic and the real reason to visit.
We really enjoyed the walks with the two naturalist girls , we learnt so much. Had a lovely comfortable Reef room with a good view. We were pleased to see that there was a meal option at Baillies bar as well as the restaurant. Wine is far too expensive but overall a great holiday.
I was a little disappointed with the food, it could have been a bit more up market.
But over all we had a good time over there.
Very enjoyable. Will go again.
First sorry for my English (I'm Spanish). We were on the island in late September or early October 2013.
If what you want is to see the Great Barrier Reef on a small island, this is your place. Nature is everywhere, the island is a bird sanctuary and is full of them but not invasive. Coral beaches of white sand all around the island, we saw whales, sharks, some turtles and all kinds of fish.
If you are looking for luxury this is not your place, drinking water is a water treatment plant and the food is not very good, but price is right and the drinks are not expensive. There is only a romantic but small pool where children play. The people are friendly and attentive. The catamaran ride is not as bad as we had read and I thank the captain stopped to see some whales.
Would definitely return again.
If you are at all interested in nature you will enjoy staying here, if you are not don't go! The snorkelling off the beach is world class and even the constant calling of the birds fits in with the whole experience. Get up early for a chance of turtles in season, or just to enjoy the lovely light out of turtle season.
What a wonderful island. It was very relaxing, our room was great, the people were so friendly, the weather was superb and everything was at your fingertips. We would definately go there again.
needed more time there
It was very relaxing
Lovely holiday destination.
I loved this place so much I felt so priviledged to be able to visit. Rooms were clean and functional.The food was great. Most of the staff unreal and happy.
The birds, reef, turtles, sharks and rays simply unbelievable. WOW No TV and internet was great. A complete break and surrounded by the most amazing nature, it was the best holiday i have had.
We had amazing 3 days on Heron, watching turtles, sharks, Birds and did some excellent diving. The place is so well organized and staff is very friendly and helpful!
Very picturesque, breathtaking views, a very relaxing place to stay, no phone and best of all no television. Snorkeling and diving at it's best.
Had a great time,saw baby turtles hatching and females laying butt best of all I experienced the wonders of scuba diving...awesome!site says dressy clothes for dinner but really don't need much..most people wore shorts and bathers all the time ..really informal
We loved our stay. We were given an upgrade to a beachside unit which was a surprise and one we appreciated. All the bookings went like clock work so we didn't encounter any problems The staff at the resort can be recommended for their professionalism and courtesy.
Excellent experience on the Great Barrier Reef
Don't expect any high star resort. We found our 4 night stay at HI to be a truly enjoyable holiday destination though. No tv, phone, internet or motorised water sports (nice change). We had world class snorkelling and diving, swam with the reef sharks and saw baby turtles emerging straight from outside our room. The birdlife is literally over the top. The island is small but we were never crowded anywhere. I'd recommend upgrading to the reef room.
A must see for every family. Will return again. Logger heads make up only 1% of the turtle population. To see one hatch was amazing.
Its an awesome place to see the great barrier reef
Would like to come back.
Fantastic trip with excellent staff. Food was amazing. Kids really enjoy the first class service and staff on ferry ride was very helpful with the rough journey unexpected. Recommend to all who needs a good holiday.
great package deal hope to do it again next year
Heron island is a gem, the water, the reef, the weather...perfect! Enough things to do on the island if you stay up to a week. My 4 days were enough for everything I wanted to do. Price is a good deal since it includes the food too. The food was good, with sufficient variety, but it seemed to not be enough. One has to ask for more food to be put on the counters. So, it was a bit slow in the dining room. Bar and other facilities were good - great staff in the Marine centre, overall a very nice mood at all times. I think previous guest commented on the noisy birds - well, they are noisy, but you can get ear plug and that solves your problem. It's the nature of the island that comes first, so..adjust your attitude and enjoy :) I would go again!
A resort that caters for couples and families. Absolutely stunning views and lots to do. A great way to spend quality time together getting back to nature and water. Staff are super professional and friendly. Superb services.
Beautiful place and comfortable. Would go again. We were lucky that weather was perfect for snorkeling and the other activities. Water supplies lacked for a few hours but got fixed at the right time.
Millions of birds, turtles, no ph or tv - very restful
Great holiday, amazing views, lovely food, very romantic
Great place to go for snorkeling and seeing all sorts of fish and animals.. cocktails arent bad either. Cant receommend highly enough.
As an older citizen who has traveled overseas this stay has revealed how much our own country has to offer especially the Reef's natural wildlife & beauty,I did learn a lot. The staff were most obliging, helpful & very pleasant, & the food delicious. Tops all round. I will be back. Thanks Travel on Line. Please convey these comments to Heron Island Management.
Having been to all the other Barrier reef islands in the past I found Heron truly special. It is like no other. Its as beautiful as the post cards show, the inclusive meals make life easy. The kids club is great. A place that everyone should experience . My only negative was the terrible rough boat ride over, calmer going back but still hard. If u can save a little more - take the helicopter... otherwise heron is faultless, cant wait to go back.
One of the best holiday destinations I've ever experience.
Diving and snorkeling with sharks and stingrays, watching turtles lay their eggs, great walks on the beach, perfect cousine ...
I loved the island.
Had a wonderful stay, got engaged to my beautiful Zoe on our sunset cruise. We will remember Heron Island forever!!!
Amazing 3 days. The colour of the water captured me. Breathtaking location. Amazing food - incl. wide range of Gluten Free options. So relaxing. Didn't want to leave.
Heron Island is all about nature and what a nature!
There are stingrays, sharks, turtles, etc. just off the beach and everybody really cares for them and the corals.
A nice way to be on the barrier reef without having to travel by boat everyday.
Would have been nice to have TV in room, just to top off a great and lying back watching a movie.
We were pleasantly surprised by the beauty of Heron Island. The great food, great service and great snorkelling made this a really enjoyable relaxing holiday. Not having to worry about your keys or valuables or technology was wonderful.
The Island is perfect for a family holiday, or an intimate couple get away. The facilities are perfect, with a lot to do if your so inclined or little to do, if that's your preference.
We had a fantastic time on Heron Island ... after staying on other islands previously this resort really exceeded our expectations
loved our half day fishing trip
Three days on Heron Island was the final highlight of our Holliday. The beauty of the reef and sea life to be experienced from the shore and jetty was amazing. Resort facilities, food and friendly staff was far better than we had expected.
No availability of TV phone or Internet is a good thing to force people to detach themselves from mobile devices and the outside world for a few days.
Particularly Ian & James on the diving side and Anna in the bar.
We enjoyed our stay. It was lovely to go somewhere and not have to do anything except snorkel, walk along the beach to try to see turtles/hatchlings and the food is very good.
Heron island , a beautiful place to just get away from it all.
Absolutely fantastic , staff are all amazing. the food was excellent ,every meal was to die for , the only thing my husband and i missed was a little gym, that would have made it perfect , but we give 9/10 will be refurning, and hopefully one day there will be a work out room, overlooking the beautiful veiws, thanks again, to all the staff .
have a wonderful day .
jason and tania :)
The view was spectacular, the guests and staff were very friendly and we went in turtle season and was a sight to see. Lots of activities to do and the marine life is amazing.
Great Reef experience
Staff for nature walks, turtles, etc. were very knowledgeable. Would have preferred more time on Wilson and less on Heron, but were not afforded that option. Not a fan of buffet food and that is part of the negative. 3 course night was very good, but pricing on drinks for everything coupled with the pricing for Heron, made it less than a good value
Standards in general not to same level as on previous visits when resort run by P & O. Maintenance of buildings noticeably lacking. Towels in short supply at times - an inconvenience for guests who swam/snorkelled daily. Buffet lunches - not much variation daily.
We loved our stay. Weather was amazing, people were so helpful and friendly. Wildlife encounters were great!!
Heron Island is such a beautiful place, it was like stepping in to a tropical paradise!! The island was very clean, the sea water was crystal clear and the sea life was out of this world, we never expected to see Sing-rays & Sharks so close to the shore and snorkeling with them was an amazing experience! The Turtle which we stayed in was very basic, but clean! The staff was helpful & friendly. Would love to go back again!