Ratings are averaged based on 390 reviews.
Great location. Beautiful lagoon. Food and drink and miscellaneous expensive. We went at a slow time of year and some of the resort rooms were closed for renovations. Would be really busy with all rooms full. Staff are lovely!
We just spent 10 fantastic days at the Shangri-La Fiji. It was our first overseas family 'beach' holiday with our three children (14, 12 & 9) and we LOVED IT!
The staff were all so friendly and helpful and so wonderful with the children - especially their three fantastic pool entertainers - Ace, Marley & Jay! They entertained the children (and most parents) every day with Pool Basketball, Soccer, Cricket, Touch Football and Volleyball. We'd go back again just to see them!
The food was nice but rather expensive, the kids did love the International Buffet as it meant they could eat whatever they wanted and as much as they wanted. The Breakfast was AMAZING - how do the ladies cook the eggs perfect every time? We did eat out of the resort a few times and that was a nice change.
There were some renovations going on while we were there, but they didn't impact on our holiday at all. The whole resort was clean and tidy and the rooms were serviced daily. The main pool and beach were lovely for the kids and the free water sports were well utilised by all of us. Thank you Shangri-La for a wonderful holiday - we will be back!
overall was great and staff are very nice and helpful
We were upgraded to beach rooms which were a long way from all restaurants and shops etc. However, it was a very quiet location away from the many children. The staff happily drove us to meals in their golf carts. Food and alcohol very expensive. To sum up - a lovely place for a restful and enjoyable holiday!
First time back in Fiji after an absence of 35 or more years and never having stayed in a large complex like this, all I can say how fantastic the experience was. Very family orientated but with one restaurant and one pool dedicated to adults only and strictly enforced. Shangri-La is the goods. Room was great, meals had a huge selection from four restaurants, but above all of that, was the service. Room staff, bar staff, wait staff and front off house, all magnificent. My wife has Coeliacs disease and the staff couldn't be more helpful. Service alone, I rate this hotel 5/5. Had a ball Shangri-La!
We are long time guests of the resort and it never disappoints
The renovations didn't disturb the stay at all other than there seemed to be a little less organisation
Location is second to none and the staff we beautiful, happy and well treated.
I have noticed a major shift in food quality which was lovely.. menus by the coral pool and cafe options were fantastic for lunch with a big family
Chi spa was out of this world..
A big resort with a big heart
Just perfect for families to relax or entertain very active children
My mum and I had a fantastic holiday at the Shangri-La. It was so relaxing and the people at the resort were so friendly and helpful - we can't wait to come back. The adults only pool and restaurants were great as we were travelling without the kids, and really enjoyed the peace and quiet. Views from the room were amazing!!
Great place to do as much or as little as you like. Staff very friendly, rooms were clean with great facilities. Caters for all from couples ( adult only areas) through to the extended family
You need to be able to fit to walk as it can be a long distance between the rooms and the various facilities.
Couldnt have asked for a more picturesque location. Rooms were clean and provided everything required. Resort had plenty to do, in fact a great holiday except for the low quality food. Paid restaurant prices for cafe quality food.
Loved everything about the resort location and feature wise. The buffet breakfasts were awesome.
Our stay was great the kids had so much fun. The transfers were always on time. Would have liked to have seen a bit more local food on the menu's.
We loved our stay at the Shangri-la. The location is a kids' paradise, with the fantastic child-friendly pool, and beautiful shaded beach just on the doorstep. Everything was close - eateries, shops, playground. The staff were endlessly helpful and polite - they went out of their way to guide us to wherever we needed to go, or to answer our questions. My daughter Cleo had her 5th birthday party in the Cabana by the sea, and it was even better than I anticipated. Luce and the team really pulled out the stops to make the party a memorable occasion for the kids - down to the last detail (and there were a few special requirements which took extra effort!).
Only a couple of suggestions for improvement - getting into the Lagoon Restaurant for dinner seemed disorganised and difficult - with four tired children, that was a little frustrating. Checkout also took 35 minutes, which delayed us leaving for the airport - there were a few errors in the final bill to work through (discounts hadn't been applied, something was overcharged etc). I'd suggest that process needs fine-tuning - even if guests are contacted the night before to check through the bill as a matter of course, this would save time. Overall however, this was a fantastic holiday that we'll never forget. All our memories will be positive, and we'd certainly recommend the Shangri-La to our family and friends.
What a fabulous location with wonderfully friendly Fijians, however décor could really do with an update, especially in the restaurants.
worth staying at the lagoon end if you have children as close to beach and pool . Great spot for family break . I have been twice and would go back again !
We had a good time an the service was very polite and quick for the Fiji I remembered from many years ago.
The food was good at most restaurants. Except the Adults only dinner was a bit expensive for the quality of the food. A the wine prices were over the top.
Golf course is interesting, and the best on site course in Fiji with some very beautiful holes.
All considered we will be back!!.
Highly recommend the Shangi La for anyone we went over as a group of 10 ages from 10 years old to a 60 year old to celebrate my 40th birthday the Shangri La celebrated with us providing cakes flowers & celebration dances! staff are just beautiful the resort itself is amazing not one minute was anyone bored! Food variety & activities were in abundance no need to leave the resort as its all there for you our rooms were perfect! We can not wait to go back.
What a fantastic holiday, the food is fabulous and the staff are incredible and friendly, great if you are a couple or family there are lots of activities for the kids and an adults only restaurant and pool for couples. We will be back asap
Our first time to Fiji and Shangri-La with a young family and we were extremely happy with our selection. The resort is situated about 1hr from the Nadi Airport and the complex is huge covering all services along with a fantastic sandy beach for swimming. We were satisfied with the Ocean view family room, the rooms were cleaned and serviced daily with only the TV picture a bit fuzzy in our room as a negative. The staff were wonderful with the kids and the kids club and activities offered for the young ones was awesome giving us time to spend for adult dinners. The buffet breakfasts included in the price were fantastic, and the various restaurants on the island gave us enough dining options. Overall the food was reasonably priced and the quality was descent, the higher cost buffet options with shows gave us also some variety. Overall we had a great holiday and would not hesitate to go back.
A great place for all to enjoy young and old.A beautiful spacious and spectacular location with breathtaking views .Awesome staff to make sure you have a great holiday .Very friendly environment.
Only thing that you guys need is better stand ups and paddles get good size stand ups easy to use .
This is a great resort for young children and as the main purpose was to spend some time with our 4 year old granddaughter it was perfect . The staff are absolutely wonderful .
Having read the reviews we were a little worried but found that the resort and service were fantastic. The only complaint we would have is that the 'free equipment' was often not available as there wasn't sufficient available for the numbers of guests. If you have young children you will find this a fantastic destination. We have a teenager and it was less captivating for this age group but still relaxing.
The Shangri la was amazing for our family, after reading some reviews prior to going I was a little concerned however our room was great (didn't spend much time there) the staff were amazing and super helpful, definitely going back sooner rather than later.
My family and I had a great time. Pool, beach, kids/adult programmes, activities - there was constantly something to do. Locals were nice and helpful. Highly recommend it to families.
Love Fiji Time. Totally relaxed.
Played golf every day. Looking forward to returning.
Was amazed at how the staff treated not just me but everyone soo friendly especially with kids. Plenty of activities to do.
Fantastic hotel! Can't wait to go back
Great resort the staff made our stay perfect with smiles coming freely. Also we were given a free upgrade. The adult only breakfast area was great.
My husband and 2 children (5 and 6 yrs) and I stayed at the Shangri-la Fiji for a week at the start of June. The staff were friendly and accommodating. Despite renovations occuring at the main lobby checking in and out at the alternate lobby was no drama. We stayed in a superior lagoon view family room which was perfect for us and allowed easy and close access to the lagoon pool and beach. If travelling without children or if you want a quieter aspect then an ocean view room would likely be less busy. Alfred in the little chief's club took the kids on many adventures and our girls visited there for some activities on a few occasions. They have activities for the kids right up until 9:30pm if they wish. We stayed mostly within the resort complex but the school and village tour we did with Ace was great definitely recommend it, its only 3 hrs so not too long for the kids and you don't actually travel that far from the resort. I would definitely recommend getting your transport from the airport to stop at a local store prior to getting to the resort to pick up some bottled water and snacks ect also bring some duty free alcohol with you if you plan on drinking as the prices of bevvies and snacjs at the resort are typical inflated resort prices. The food was probably the biggest let down of the holiday, it was pretty ordinary and fairly hit and miss. The tekali restaurant with it's asian inspired menu was nice and the italian buffet night at the bilo bar was yum. We went to a polynesian themed night and whilst the fire dancers and knife dancers were great to watch the food was again a bit of a miss with us. We missed the fire walkers, which were only on a saturday night. Overall it was a great holiday and a fantastic resort for the family we had a great time.
My partner and I stayed at the Shangri-La Fijian Resort & Spa for 8 nights and had a great time. Being my first time in Fiji, I was blown away by the warmth and hospitality that was provided. Our room was on the third floor and over-looked the green lawns and just beyond that was the lagoon, which was a beautiful view. The staff were always happy, polite and incredibly helpful. We met a lovely woman named Kereni in the Terrace Lagoon who was always happy to serve us with a smile and a chat, and made dining at the restaurant always a pleasure. The resort offered a lot of great activities for adults and children alike that ranged from water sports to shows to outside tours, and we were completely enchanted when we went parasailing on our third day, the view was spectacular! I would definitely recommend this resort to future travelers, especially if you have a young family! I can most certainly see myself and my partner coming back here again!
An absolutely stunning location, people very friendly and the kids had an absolute ball.
We are so glad that Travel Online recommended the Shangri-la. It was perfect for us.
Beautifully positioned resort with warm, friendly staff. Breakfasts were amazing. Other food was relatively expensive as can be expected at a resort. Indianas restaurant in town was delicious. Staff were wonderful with our children. Overall a wonderful family holiday!
Greta place for families or couples who just want to relax and chill out!
Had a good time thanks
Staff very helpful and friendly
We absolutely loved the Shangri La. The location, facilities and staff are fabulous. We will definitely be going back!
Bar and food pricing is a little on the high side but the food was quite good
Enjoyable break away. The Fijian people are so very welcoming and friendly it was a pleasure to meet and speak with them.
Arrived just 3 days after cyclone Winston. As you would expect occupancy was low.
Resort was in really good order. Staff as usual always friendly and courteous.
So anyone wanting to help FIJI, go their for a holiday and boost the economy.
Will be returning next year for Bilo Bar reunion.
Good family holiday venue.
food average, excellent location & very clean well maintained grounds.
I stayed at the Shangri-La with my boyfriend for 8 Days and we were very impressed and very happy with our stay. The staff and locals are very friendly and accommodating. The food was good and the range that as offered was great. There were a range of activities available that you could choose to do or just relax by the pool or beach with excellent bar service. It is suitable for everybody, with families and children, or couples, with the option of the adult pool and adult only dining. It was a great experience and we would definitely consider going back again
There was so much to do at the resort we didn't need to rush anywhere and were able to truly relax while on holidays. While our teenage children took advantage of the pools, lagoons, snorkelling and fun friendly organised activities with the other guests we were able to swim in the adult pool and enjoy many of the delicious cocktails and food available. The Natadola Magical Tour was a definite highlight of the holiday and we would recommend people do this tour organised through the staff at the resort. Food was delicious, the staff were friendly and we will definitely be returning in the future.
Sangri-La Fiji was a wonderful resort, especially for families. Kids club (right up to 9pm) was a real treat for us parents allowing us to have a quiet dinner alone. All pools were fabulous (kids and adults only) and food at all restaurants was great (buffet options were slightly average however). I would definitely go back to this resort.
We traveled with a 3 year old and was so impressed with the location and facilities! Pools were amazing, the beach was fantastic and so safe. Staff were always lovely and doted on our son.
We did desire more free night entertainment as other resorts offer this but that was the only downer. Otherwise a lovely relaxing stay!
For the cost of this resort, the rooms definitely need an upgrade.
The pull out lounge was not a good bed for my 11 year old daughter to sleep on.
The main bed had big divits in both sides.
Analog TV bit behind the times.
Imery, Josie and Soulios fabulous job doing my girls hair, it was their favorite part of the trip. All staff were welcoming and friendly. Special thank you to Imery who offered to help me take my braids out when she could see i was struggling.
Big thank you to Alfred at kids club who went out of his way to ensure my girls had a great time. Alfred always greeted my girls with open arms saying " my children" followed by going jokes. My girls haven't stop talking about him since they got home.
Lala- my children said she was very kind at kids club.
Solo, who waited on our table most days for lunch was very welcoming and provided a great services throughout the duration of our stay. Solo was the reason we continued to dine in the restaurant for lunch.
We found Keni to be very informative about activities and tours which helped us a lot as this trip was the first time my family has been overseas. Keni was always helpful and didn't hesitate to assist us when we had enquirers/questions each day.
Ace- Very funny and entertaining we all loves it when he was around.
I would have expected more from the food given the price. More often than not food was overcooked or pre-cooked and heated up and so very dry. The resort facilities were excellent and my young children had a fantastic time
Relaxing and no need to leave the resort. There is little choice in dining options outside the resort and everything in the resort is expensive. Excellent choice for lovers just wanting to spend time together.
We paid extra Money to stay in a ground floor room with a door leading to the outdoor space and the beach and pool area however to lock the door and then gain access we had to constantly walk around the back of the building. I would like to suggest that card access be put onto both doors in the ground floor rooms.
enjoyed the islands amenities and meals catering for most tastes, the accommodation was 1st class and of course the local people, only one slight dissapointment was the snorkling around the island, whilst the water was crystal clear not a great deal to look at
WE THOROUGHLY ENJOYED OUR STAY, NO PROBLEMS WHAT SO EVER.
The rooms need updating and smell a little musty BUT they are cleaned each day and staff are very welcoming and friendly. Kids club and pool activities were spot on and the nanny service is awesome. Plenty of things to do at the resort and a lot of day trip options available. We will definitely return to Fiji - will try another resort but not sure if anything could beat the location of the Shangri-La
We had fantastic time. Staff at the resort was very helpful and accommodating. Kids club has many good activities. Lagoon pool has great views. Food options are limited for vegetarians. Lunch/Dinner buffet can be a bit pricey.
Our Fiji to trip was ABSOLUTELY AMAZING, I wouldnt have changed a thing. From the pick up from the airport to the time we flew home was incredible. The Shangri-la was more than I could have ever expected. I was SOOOO happy with the treatment we had, the boys at the gate, were awesome VERY SINGLE time we came through the gate with their welcoming "BULA" (even if it was at 2-4am in the morning). The front desk crew, who were always standing there with the biggest smiles and willing to assist with whatever it is we needed. The housekeeping service was awesome as they would keep our room looking sharp everyday and leave cute messages each night using leaves. The nanny service and the guys who would entertain the children down by the pool were exceptional, they were SO good with kids. All the crew who were serving at the bars/restaurants were always serving with a smile.
And so with all of this service and smiles and "Bula's" we had such an amazing time, would definitely recommend this place.
Great holiday destination for anyone
lovely place a little dated but still very nice and lovely beds, bar and check in staff were a little to casual but hey, its Fiji time. thanks for a great stay.
Nice resort for all a little out of the main towns but really you don't need to go any where as everything is provided. The Figian people are the friendliest people we have ever met.
Just returned from 10 nights at the Shangri-La and I'm missing all our Fiji friends already. Staff were fantastic with our children (ages 8 & 9) and kept them (and us) entertained with activities all day & night. Beautiful lagoon for swimming, kayaking & snorkelling. Great local restaurants. Eating and drinking in the resort is fairly expensive but once you're there and having fun you seem to forget about it. Try to stay near lagoon lawn if you have small kids. Other rooms are too far away.
We have just returned from a 10 night stay at the Shangri-La, with 3 children, 13, 11 and 5. It was brilliant, beautiful weather, beautiful people. The staff cannot do enough for you, they adored the kids and went out of their way to make sure they were always having fun. We were warned about the price of food, so we were prepared but we still found some things a little excessive. The resort would really benefit from a nice fresh sandwich bar or some more options for lighter meals.
Thanks for your valuable feedback. Unfortunately due to sourcing fresh produce the meals can be a little higher in Fiji. We are pleased to hear you loved the resort.
Went along with my three teenagers, will definately return.
We just arrived home from eight nights at the Shangri La Fijian and can't wait to return. Our family our four comfortably stayed in a Delux Ocean View room which has incredible views over the reef, and the breaking waves of the Pacific Ocean in the distance. Although there was a walk of about 5 - 7 mins to get to the Lagoon Pool and restaurants, we appreciated the manditory excercise given the amount of delicious food we were eating all day and night. The Little Chiefs Kids Club was really enjoyed my our boys (6 & 8), who loved the variety of activities on offer. The Chi Spa is a must for mums and dads! I would highly recommend this resort as the perfect place for a well earned family vacation!
food was expensive but facility was amazing
Loved the resort, loved the staff. The rooms and the resort in general were kept in immaculate condition. Would highly recommend and would definitely go back.
We had a lovely stay at The Shangri La , the resort is huge and lots of options for dining although they could do with some improvement , the prices are very overpriced and the quality of the food was not that great. the resort is lovely , The Chi Spa is just amazing and its just like another world when you go in for your massage! staff and grounds are lovely. We are used to smaller resorts that everyone knows each other and by your first name but this lacked that here I suppose because its so big but overall I would recommend the resort.
Great for teenage families. Plenty to keep them occupied. Would definitely stay here again. Can recommend the village tour and lunch to Sigatoka.
We returned for our 10 year wedding anniversary after being married here 10 years ago! It was made very special by having flowers and wine delivered and the service received for our special dinner.
Location of resort was stunning and lots of amenities and facilities for families including two superb family friendly pools, a wonderfully calm beach for swimming and playing in the sand and a fabulous kids club and playground. Day Spa was a lovely indulgence at the end of the stay and the treatment and treatment room was really special. Beach side massages also a lovely treat. Enjoyed the free water sports as well. Food was probably the major let down of the stay. Not enough choice around the pool. Did enjoy the theme dining including Polynesian dance show and BBQ nights. Food costs mid-Australian prices so budget accordingly for lunch, dinner, drinks and snacks. Not much outside resort but a few areas worth exploring like Sigatoka via the Coral Coast Railway, Kula Eco Park etc.
All in all an enjoyable, relaxing and warm break after a long cold winter in Melbourne!
Our stay at Shangri La was as we expected, as a family - 8 of us. Nice quiet superior ocean view rooms, was a big plus and we enjoyed the long walks to the central areas. Apart from windy weather every day, we had lovely fine sunny days, which enabled us to enjoy the pools and beach areas. Tennis and put put golf were enjoyed too.
We tried all the restaurants for dinner at night. Except for the Lagoon Restaurant buffet, the table service was dreadful. We would be seated at dinner opening hour of 6pm, and would wait up to 1 and a half hours after ordering, for our meals to arrive.
We ate at the Beach Bar & Grill one night only, and decided we would not go there again. We waited 1 hour and a half hours for delivery of meals. 7 out of the 8 in our group, did not receive the correct meals and steaks were either under cooked or over cooked. I would not recommend anyone to eat at this restaurant. It needs a shake-up.
The Fijian people were very friendly and helpful in all other areas of the resort. We would recommend the Shangri La resort to others.
We had the best time at Shangri-La they are all so friendly. My daughter is coeliac and the chefs were absolutely amazing. We will be returning.
Great spot the staff are friendly and Kids club has plenty of activities
We have just returned from our honeymoon. Its a very family orientated resort. Great facilities, amazing views of the ocean and lagoon. People were lovely, but the food and beverage service was very slow, the resort buildings are looking tired and will soon need some repairs. Room was lovely.
Resort is a no cash resort, so everything is booked to your room, which is really handy. But be careful there is a 3% surcharge on your final bill for using any card to pay.
The hotel is a bit tired and needs a lift, but the pools and beach are great - especially for children. We had a ground floor room, near the coral pool which was great. It was a bit of a walk to the main kids pool and little chiefs club - so it was quieter, more relaxing but still had a pool close by and grass area for kids to play outside.
The staff are fabulous! Service is a bit slow but once I relaxed into holiday mode it was fine. The staff are lovely, very welcoming and the nannies are wonderful and warm to the children. The little chiefs club is perfect.
The food at the hotel is average and basically Sydney prices. The Pizzas were good and a wide selection on the buffet. Takali (the Asian restarunt) was definitely the best (kids don't eat free though - good for an adults dinner). Cocktails - especially at happy hour! - were good.
Overall, a really good family holiday. It's not five star Shangrila - but perfect for a reasonably priced family holiday with good facilities.
We had a ball, the kids really loved the people. culture and everything about the resort. The resort staff were amazing, they were great with the kids and nothing was a problem for them. The food was wonderful but it was hard to find something really simple and inexpensive for the kids, especially with a fussy eater. The organised activities were brilliant, Mun did a great job, his tours and events were so much fun, he thought of everything, and made us all feel special. We got to experience so many things that our kids will remember for a lifetime, and gave them some real perspective on how others live. Our rooms were good, perfect location, ground floor, overlooking the pool and the lagoon, everything we needed was there. As a family we would go back and definitely recommend to any one with kids.
Very nice resort with plenty of things to do for everyone. Kids had a great time!
Everything was perfect from the Staff servicing the room (Maree) and around the resort to the postcard views everyday. Only reason I marked room down was a bit small for a family, we had one child but would be very crammed with two children and two adults. The room was in the perfect location overlooking the lagoon, so I was very impressed with that. Dining I marked down only because my daughter is gluten and dairy free which I found a little difficult. The resort and nearby restaurants did cater for gluten free but the lack of ingredients listed or Staff familiar with ingredients in the products was difficult to be 100% sure I was giving her food that was free from dairy as well as gluten. Staff at the restaurants were wonderful and the food that we had was really good quality. Buffet breakfast was really great with so many choices. Kids club staff were fantastic with my daughter and we really enjoyed the mini golf as a family. So many things to do the resort was excellent for a family.
Loved it .Friendly lovely pleasant people will return
The only problem was the internet we couldn't get it in our rooms. The resort was excellent we will go back there
Could not have asked for a more beautiful place to go on holidays. Resort staff are very friendly people and are great with Kids. Our 5 kids had a great holiday. The only down side food very over priced!
Beautiful spot on the Ocean, fantastic facilities. Great spot for families or singles.
Fijian staff were fantastic as a older couple we found it noisy with a lot of young children around
we didn't realise it had a no cash policy
Our second trip to this wonderful resort. Meals are good but do try Gekos across the road at night. Tomlus is a must for a not so pricy meal option. Just grab a cab. Remember sit back and enjoy fiji time at this resort take your time nothing is done in a hurry. Enjoy the culture and the people are amazing, make friends with the staff and they will make your stay extra special.
Can't rate it highly enough miss the people and the place already vinaka fiji
We had a wonderful time staying at the Shangri-La Fijian Resort and Spa. I would like to thank Mun who went out of his way to provide a very special experience for my family at the Marau Village night. It was my daughter's 6th birthday and he organised for the fire dancers and all the guests to sing her happy birthday and then presented her with a birthday cake. She was so surprised and said it was "the best birthday ever"!
Breakfast buffet and adult only sections fantastic - local seafood and beer good value - wine expensive and staff really are excellent. Coral wing needs a shuttle bus service and maybe some extra sound proofing of rooms but overall as good as our 1st visit 18 years ago.
Really enjoyed going to restaurant near adults only pool. Here every morning the freshly made omeletes and dinner headed by Litia were fantastic
Great for kids. Quite a drive from the airport
A very good location and hotel for anyone traveling with small children.
Had a fantastic time, staff were so friendly and the buffet was great. Had a trip to the waterfalls which was good. Stayed here for our wedding anniversary and booked a private Bure for the night it was all fantastic. Had a couple of treatments in the chi Spa and that was just wonderful and relaxing. Exellent holiday.
Expensive and food wasn't very good.
Friendly relaxing environment for a family holiday. Beautiful beach, pool & gardens. Lots of room to enjoy the sun or kick a ball. Lovely helpful curious staff. What more could you ask for!
Great family vacation. Just remember to have a little patience....."Fiji time".
This was our second stay at the Shangri-la. Our first was in 2012. There have been some improvements which we really liked. We stayed in early July for 10 nights in a Family Ocean View Room. Loved the location (room 440). Great position with stunning sunsets. The lawn area is perfect for children to play.
The rooms are dated but we found them to be clean and very functional for our family of five.
We dined at most restaurants. Gave the buffet lunch/dinner restaurant a miss through simply because we aren't fans of buffet dinners. We loved the fact that pizzas are now served pool side. A far better option than having to sit at a restaurant for lunch. Pizzas were also delivered through room service. The prices are up there, but if the funds go back into jobs for the locals, we are happy with that.
The kids club was great for all our kids aged 8, 7 and 7. The staff were friendly and most accommodating, offering to bring them back to our room when requested. The evening movie sessions were a hit with our kids.
One thing that was really disappointing about the resort was the fact that sunlounge booking is tolerated. We understand that hogging seats is a universal problem by inconsiderate hotel guests. Lounge seats were booked well before 8 am in the morning. There should be a policy of collecting random items left on seats. Not fair for guests attempting to do the right thing. One person had reserved 8 lounge seats for friends who had not even arrived at the resort!
We loved our stay and will recommend it to others, possibly not over the school holiday period through!!
We stayed for our honeymoon and it was great. Our room was secluded from the rest of the resort and very peaceful.
The bathroom especially could have been a lot cleaner, and the pillows were not good at all.
There was not enough staff to take food or drink orders at all restaurants and the staff were very unorganised
Great resort ...loved every minute of our stay here..cannot recommend it highly enough. Great for kids and adults.
Everyone was very friendly and went out of their way to make our holiday fantastic.
Lovely place, but the charges are insanely expensive for food. Food itself was good just felt very overpriced. Would be nice if you could hire watersport equipment for longer free of charge.
As a family with very young children, it would have been great if our room could have been closer to the restaurants and pool and beach area, it felt quite far away from everything, and walking with toddlers takes forever.
Some meals of the venue very ordinary and not good value for money.
Thank you so much for a fantastic holiday. We fell in love with the place and the people of Fiji. Vinaka
My wife and I stayed at the ShangriLa from 17/7 to 24/7 and had a very enjoyable time there. The general service was very good although housekeeping could improve - our room was not done until 3 pm on one occasion. Food at the restaurants was of a good standard but also overpriced. Breakfast was generally varied and I must commend the waiting staff as they were always ready to help. The resort is in a good location with a beach to swim in even at low tide - that's a serious bonus on the Coral Coast. The tours were also well organised. Overall, we will go back to that hotel as it represents good quality at a reasonable price.
My wife and I spent a week at this resort and thoroughly enjoyed our time there. The all day swim was fantastic as at other resorts on the coral coast you can only swim at high tide. The food in the resort restaurants was quite expensive and not of great quality. The staff was always willing to assist and welcoming. Housekeeping could be improved at times. Generally though we would recommend this hotel to our family and friends. Cheers
Really loved the cleanliness and accessibility of Shangrila - it was a fantastic place to stay with beautiful facilities.
People were lovely and particularly loved Manu in the Buffet in the evening and Marley was absolutely amazing with my rugby boys.
Only down side was that it was extremely expensive for the restaurants if you ate outside of the buffet.
Didn't want to come home !! The people are just beautiful, and could not do enough for you. The food can be on the expensive side when paying for a family of 5.
Coming to the Shangri-la feels like coming home. The staff are warm and friendly. Beautiful sunsets. A great place for families. Take them to the disco for a dance and create lovely memories. Awesome breakfast buffet but expensive for other food...no cheap options. But will always recommend as so special.
We have stayed on Denarau island before but found the coral coast better because of the access and usability of the coast. Snorkeling straight from the beach and much better water activities. Gorgeous setting well set out and the staff were all so friendly, caring and helpful. We had a ball!
We had a lovely stay at the Shangri-la Fijian. It was friendly, there were many things for children to do and you could swim straight out from the beach (the corals were just about 100m) out. Compared to the resorts in Denarau Island, the beaches and the snorkeling were much better. The food were not cheap, but if you had kids, the kids eat free makes it more affordable. Overall, we had a great time, and we would definitely recommend it for families.
We obtained a bargain package to this resort. Advise upgrading to oceanview room as they are renovated and especially if you are traveling as a Couple. A lot quieter. Quite expensive to eat and drink as expected at 5 star resort. Overall we had a lovely relaxing time. Great adults only breakfast.
A very beautiful location with stress-free staff who are ever friendly and ever obliging. Whether it be adults only or an entire family, the Shangri La is perfect. Paradise :-)
Very child friendly awesome property. Staff are brilliant and we will be coming back with friends and family. Special mention of Mun, one of the staff, simply brilliant!!
Very friendly and helpful staff.
We had a great holiday and were very impressed with level of service and the overall condition of the property, thought around the pool areas could maybe do with a uplift but still very nice. Our room was great and a good size. Was clean and well fitted out.
Over all very pleased and would definitely return.
Can't wait to do it again it's great for all.
We spent an enjoyable week with our 2 kids (11 & 13 years old) in a lagoon view room. We all loved the resort, the staff were great and there was plenty to do, even on rainy days. Would definitely go back again.
Great Hotel, Lovely Staff
I really loved where this resort was located and that everything you may want was there at your finger tips. The beach and snorkelling were great as was the diving just 5 mins boat ride away. Kids enjoyed the kids club, but they liked the pool more. We found dining a little expensive, but I guess that's to be expected when your in the middle of no where. The Polynesian show was a bit of a let down.
This is the fourth time we have been to the Shangri la and enjoyed this holiday as much as the previous three. Compared to other staff in other Fijian resorts we have stayed in, the Shangri La staff would have to be the most genuine and friendly of all. The resort has a family feel about it which is not so obvious until you compare it to other resorts in Fiji.
This was really good and worth going to. The blemish is that the cost of drinks and excursions is higher than expected [i.e. at least as expensive as in Australia], and the golf course was interesting but poor value for money.
This is the second time we've chosen to stay here. The location is superb, the staff friendly and helpful and the resort has everything needed for a relaxing break. Food etc is a bit pricey which is the only downside, but minor really given the Fijian dollar exchange rate. We'll go back.
The staff are fantastic catering for families and kids. Great location and daily activities. Feel very relaxed returning home.
My only disappointment is the food and beverage prices have raised significantly since the last time we went there 4 years ago.
But overall a great place to stay.
loved the resort and the staff went out of their way to do anything for you. We appreciated them moving us from our room to upgraded accommodation when we complained about a problem guest that had kept us and the entire resort awake for 4 nights.
Great resort with plenty to do and lots of great dining, friendly staff and prompt service made for an enjoyable stay. Will be going back that's for sure..! :-)
Mun was very good organising day trip and fire dancing night
The resort was well looked after, everyone was friendly and helpful. A very relaxing holiday.
no further comments are needed
Nice place to just sit back and relax and soak up the sun. Kids loved the pool and snorkelling.
We just loved our Stay at Shangri-La Fijian Resort. There were 15 in our group celebrating my sisters 50th. Staff were so friendly and helpful, our lagoon view room was really handy to beach, pool, restaurants and activities. Housekeeping staff are really friendly and helpful and took the time to personalise our rooms each day. Loved the welcoming committee at the security gate with a big \"Bula\" each time we passed through and the activity staff, especially Äce, welcomed us into his family with a trip to Vanuca Village. Vinaka!!
Shangri la resort is very well looked after, the customer service is impeccable! Must go for a massage at the Chi Spa it's totally worth it. Dining options are many but food takes forever to come!
Has great buffet and 24 hour room service which is great! Overall we had a great time and highly recommend it to any families or couples.
Enjoyed our time and are going to take the family back there.
Wonderful holiday with three of our children & six grandchildren.
Loved the resort. Great for families. Everything in one place. Food was a bit expensive though.
Great service, friendly staff. A wonderful stress free holiday.
Could not fault the location(Coral Coast), very friendly staff. The people and their culture was a wonderful experience. Will certainly return to Fiji, especially to Shangri-La Fijian Resort & Spa.
Gluten free dietary requirements were taken care of.
Room was a bit dated but overall resort was beautiful & very kids friendly. Highly recommended for family.
This was our 4th stay at the Shangri la and it was wonderful as always.
We all loved the resort, staff were friendly and activties for the children were excellent. We will definately return again. Marley and Ace who run the kids entertainment are a huge asset to your resort.
This resort is ideal for everyone.
Families, couples, singles, young and old.
You can do as much or as little as you want.
Fiji at its best !
Overall we were very happy with the Resort and the Staff were great. Food was very good and with the Kids eat free program made the overall cost also good value.
Shangri la Fiji has the most amazing employees. Very friendly and always will to help with any need and make your holiday as enjoyable as possible.
Extremely friendly & accommodating staff, always smiling - even surprised us in our room with a birthday cake, guitars and singing for our son's birthday.
Location is great - calmer lagoon waters are perfect for kids swimming & snorkelling.
Amazing pools & manicured grounds. The gym was well-equiped.
Food and drinks were overpriced, but of high quality.
Family room was cosy with two older kids, but fine for the amount of time we were actually in it.
We were very impressed with this resort, and if returning to Fiji, would choose this as our accomodation.
This was our 7th stay at the Shangri La and we would love to make it 8 very soon xxxxx
I love the resort, very intimate and well set out. My room was located centrally, so everything was convenient. Food was a little bit expensive.
Very nice place, people are so friendly can't wait to go back
Lovely hotel, big rooms with good size bathrooms, balconies on all rooms and every room had a view of the lagoon. Great location; plenty of restaurants and choice; lagoon was beautiful and really good for swimming and snorkelling.
The resort and facilities at Shangri-La were excellent. The resort is spotless and the staff very friendly and accomodating every time. The pool areas, beach, gardens were extremely well maintained. The meals in the restaraunts were of high quality and reasonably priced. A little more variety would have been nice. The only negatives were the pricing for beverages (alcoholic, etc) and general activities that required a fee. Also, most bars/resteraunts closed a little early so there was not much on offer after 9pm. A better selection of TV channels would have been great for later in the evening. Most stations were US focused. As many visit from Australia, some more Aust news and sports would have been good. Would definitely stay there again and peacefull relaxation was terrific.
My partner and I stayed here for 8 days and I would have to say being our first time overseas I am so glad we chose the Shangri-La to stay at. The staff were extremely friendly, the room was very comfortable and cosy, there is so much to do in the resort we hardly had to leave. Its very relaxing and although there are quite a lot of families with children that didn’t seem to matter at all. There are a couple of adults only areas which are good if you just want to get away from the noise. The adults only pool area was great, we spent quite a lot of our time here and it has free access to Wi-Fi too. We also got the lunch and dinner included in our package which I would highly recommend, the food is great, the breakfast is all you can eat buffet with so much to choose from and lunch and dinner were great every time with so many restaurants. Overall the Shangri-La was an amazing place to stay whether it’s for a romantic holiday or a holiday with the kids I highly recommend this place.
there are enough activities to keep the whole family happy or enough space to do nothing if that is your chosen activity!
We had a great time with our three kids and parents. We shared two ground floor lagoon rooms for the stay. It was great to be able to stay and snorkel right at the resort. We found 7 nights was just about the right amount of time to experience what the resort had to offer. We had a few issues with our room but the staff were very helpful in moving to a new room and we were offered complimentary wine and dinner for the inconvenience. Tip: get out to the villages (via taxi or walk) to get some cheap beer and experience some dining outside the resort.
Everybody polite and friendly
Fantastic facilities, really suited to families. Great staff, always friendly and helpful. Thanks for a wonderful getaway.
We stayed at the Shangri-la Fijian for 7 days in a 2BR Beach Bure. The Bure was spacious, clean and beautiful. The view of the ocean from our back door was amazing. The Bure was private, away from the hustle and bustle of the resort, yet close enough to access the pools and restaurants with an easy walk. This resort has lots to do, from Kayaking, Banana Boat rides, Tennis and Bike Riding just to name a few. The resort grounds were always kept so clean. The staff always greeted us with a Bula and a smile. Plenty of restaurants to choose from and the food was great anywhere you ate. Book here with ease, the Shangri-la is a great place to stay!
Overall the experience was positive, with the resort offering all that you would expect from Shangri-la including the excellent service.
Accommodation & service was good, recommend this place to anyone.
Great resort for everyone. Plenty to do or equally comfortable to do nothing. Might be a bit different in the busiest season but at Christmas time it was well catered for the guests. Can't fault anything really. Meals expensive within the resort but located close to 2 other restaurants, a short walk to one or a quick taxi to the others. Did great Natadola tour. Staff very obliging. Would happily return there again.
Welcoming, friendly, musical.
This is very special with the whole island being a resort. There were so many beautiful sunsets and the gardens are just delightful. We thoroughly enjoyed our experience.
A wonderful experience the people are just so warm and grateful. We loved it.
A nice place to stay. The Fijian people are very friendly and helpfull.
A well appointed resort located in a relatively secluded location. The staff were friendly and great with kids who were always entertained whether it be sing alongs or face painting at breakfast.
Resort was great. Meals and dining / drink service a bit slow sometimes was our only complaint. We would go back again. People were beautiful.
Just wonderful :)
Family friendly and very relaxing. The locals are so very friendly and welcoming.
The staff were wonderful the nicest people I've ever meet you couldn't help but feel happy. Everyone was friendly and welcoming. It was such a great holiday that my 9 year old daughter had tears the night before we left as we farewelled some of the staff. Great family holiday you could do as much or as little as you wanted.
You leave this place to save up and travel back. It was 10yrs that we last stayed and our 10th wedding anniversary so we renewed our vowels in a ceremony on the beach. Our family members came to celebrate and holiday with us. Won't be 10 years till we are back again, hopefully in a couple of years.
The kids were happy as long as they were in the pool (amazing) or eating (they loved the buffet - adults found that if you stuck to the freshly prepared food it was better quality). Restaurants were fantastic and all the extra activities kept the kids entertained.
We all had a wonderful time - very relaxing, kids club was great for my younger kids (8 & 5 - 10 year old wasn't so keen on it). Highly recommended.
We loved our time at the Shangri La-the staff were amazing, nothing too much trouble, the pools and beach pristine and the location perfect for our 7 day stay in a lagoon view room. Thank you Shangri La-we will be back!
Nice place , nice people , they love kids , resort could use a few upgrades , TV and technology in need of upgrade but overall an enjoyable family holiday.
We had an absolute ball. The staff quickly became like friends. We can't wait to return.
Perfect place to relax enjoy water sports and take in the Fiji culture.
We have just returned from a 11 night stay at the Shangr-la Fijian Resort and Spa - WOW what can I say. The staff were sooo friendly and loved their jobs, the accomodation suited our needs with large rooms (we had a superior ocean view room located in the Golden Cowrie Wing) and a great location. We ate breakfast at the adults only breakfast which was in the Golden Cowrie Resturant each morning and this was located a 1-2 minute walk from our room. We ate lunch and dinner at various restaurants located at the resort including the Lagoon Terrace Resturant which had a buffet each night - and if you went hungry you weren't trying. We also ate at the Beach Bar and Grill and tried out room service. The resort offered many activities for all - from swimming, snorkling, walks etc etc. The tour desk onsite offered and assisted in any questions and bookings with regard to offsite tours - and were more than helpful. The location of the resort itself on the coral coast was ideal for any tours and tour pickups were not a problem. Will definitely visit the Shangri-la Fijian again in the future.
Had a fantastic time and enjoyed all that we did. Your staff were courteous and our room was more than adequate. Thank you and greetings to you all.
Very nice for families. Would reccommend.
Staff were all fantastic, particularly Ella and David.
We had a lovely time! It was the most relaxing holiday we have ever had. Fantastic for families!!
A beautiful resort with everything and more required for a relaxing time for couples and families. We could not be happier and recommend other take advatage of this hotel. Beautfil food, people and views.
Catered fully for my wife gluten free requirements.
Was gorgeous.. Lovely people lovely place.. The resort was a lil expensive but otherwise was great...
Good experience and friendly staff.
Very good with kids. Good variety in food and activities
Great service, great staff, great time.
Great beach, fabulous staff who made us feel welcome, lots of activities for the children and a choice of dining options.
We had a wonderful stay the setting was perfect the staff in all aspects were beautiful it was just what we needed. It's been our second stay there and I'm sure it won't be our last. Thank you for a perfect holiday. Regards
Wonderful place for kids with beach and pool and Kids' Club.
We absolutely loved our stay and dearly wish to return. We will always remember David, Eta and Zac, plus the wonderful men at the front boom gates!
This is a very family friendly holiday. The location is beautiful, the Fijian people so welcoming and friendly. Our kids loved the lagoon pool and kids club activities. We would like to say a special thanks to Chef Ganash who ensured that our daughter's gluten-free diet was catered for.
Having stayed at the Shangri-La in 2010 we knew what to expect and weren't disappointed. We were happy to return and again enjoyed a fantastic week. The people are so friendly and helpful, the food and location is amazing, the rooms are spacious, and we all got to relax. What else can you ask for?
Really enjoyed holiday would go back and recommend it to anyone with young family!
This was our first time at the resort and definitely not the last. The staff at the resort was so friendly, the service fantastic... Their children activities was a lot of fun, the kids loved the lagoon pool and kids club.
Really enjoyed our stay. Great location, friendly and helpful staff.
Lots to do either activities or total relax. Food & Drinks expensive highly recommend a meal deal to reduce costs.
Lots of water based activities, bikes to ride and explore, Chi Spa was divine, great variety of food.
A great place to eat, sleep and play with activities for all ages and a fantastic kids club. Will definitely return
Following a very busy six months, my wife and I needed a restful relaxing week with great weather, beaches, and food. This is exactly what we received in our week at the Shangri-La Fijian Resort & Spa.
A few parts of the resort could be improved, i.e. the beach at the Lagoon very unstable underfoot, and some of the pathways.
The staff are very friendly, but check-in is very slow. Meal plan could also be broken down to just a dinner option, instead of lunch and dinner. The choice of restaurants is great, and the adults only pool very relaxing. Well equipped gym, but quite a distance from many of the rooms. A very enjoyable stay.
Location, place, facilities, people, services were all exceptional. Apart from the cost of food which was a little pricey, we thoroughly enjoyed our stay. Will return to this place in future.
A good resort in a good location. Staff were genuinely friendly.
We love coming here to this huge well organised resort, so chilled and relaxed.. Just need to work out what works for your family and go from there.. There is something for everyone here. Dont come to this resort if tou want a quiet couples holiday i am aure there is a resort on Fiji that caters for your needs without all the families.. We love the relaxed family atmosphere... Resort going through a few changes at present so with time will only be better .. We will be back again! Never dissapointed.
Can not fault this resort - this is our 6th visit to the Shangri-La and have enjoyed every stay. Only approx. an hour from Nadi, close to Sigatoka. Staff are extremely helpful (my son got sick over night and they could not of been more helpful). Plenty to do - from snorkeling, to bike rides, golf and putt-putt. If your lucky enough to be there at the same time that there is a local rugby match in Sigatoka, make sure you go. The resort organises a bus to take you - best experience and so much fun.
Will definately go back and highly recommend for families.
Fiji is wonderful for families. We go back every year for a winter escape and love it. Such beautiful people.
Beautiful resort in a wonderful setting.
This was our second time staying at the resort. The staff are very welcoming and very helpful. Upon check in they discovered that we were returning guests and offered us private check in. I believe that if you are a returning guest you are well looked after.
The room was lovely and clean, everything is modern and tidy. Our view (from the reef wing) was fantastic and lovely to wake up and see first thing in the morning.
Dining was great! Especially enjoyed the Beach Bar & Grill but also took advantage of in room dining when we were tired from the day. The adults only breakfast dining area was beautiful as well and provided a great view and excellent service.
Facilities are great as well, we enjoyed a game of tennis, mini putt putt and a game of golf. The course is beautiful. Also enjoyed the use of the gym and had a lovely view of the reef from there.
Chi the spa was lovely and definitley worth paying a visit to.
If and when we decide to travel to Fiji again, the Shangri-La will be on our list.
The Shangri La was a great place to stay as a family. The staff were incredible and their love of kids was evident. From the cleaners (who arranged the kids teddies in all different positions - entertaining us upon our return to the room) to the serving staff, everyone was friendly. Our room was beautiful and our stay relaxing. Just what we wanted. Thank you.
Great place to stay. We will be recommending it to all our friends
My Family and I had a wonderful time - the staff are so friendly and helpful they are a credit to their culture. This is my second stay at the Fijian and it was just as I remembered - so happy I decided to go back with my children and my sisters family too. Relaxing and no pressure to do anything else than what you want to do. So much fun was had by all - weather was fantastic breaking up Melbourne's winter season. Will visit again.
A large inexpensive resort, lots of people around though. Room service and the cultural night were fantastic! Coffee is good.
Very nice place to holiday
A great place for a holiday for all.
We were married here along with 36 guests. None of our guests had visited fiji before. We all loved the Shangri-La, a lot of space to explore and variety of food, bars and pools.
We will definitely consider returning in the future.
Lovely stay here. Friendly staff great family holiday.
We had a truly wonderful relaxing family holiday. With 2 young children it was the perfect place. Weather was warm, plenty of things to do if we wanted to or just relax. Kids club was wonderful, Fijians are beautiful people very friendly and caring. We will definitely be going back.
Will defiantly go back again next year..a fabulous holiday
There are adults only areas, but overall the resort is better value for families rather than couples (I just went with my partner).
This was our first overseas family holiday. The Fijian people were very friendly and the hotel was really well maintained and managed. The views and room in the ocean wing was fantastic.
And it was very easy to do so. We had no need to go anywhere or do anything except play with the things like bikes and boats etc at the resort. Lovely people. Very calm.
Lots to do to keep the kids entertained which means the parents can relax too. A great holiday.
My daughter & I truely enjoyed the warm hospitality & the freindly faces through out our stay.
The room was average but our view made it spectacular!
The food was amazing! Loved it!
We will definately be coming back with more family & friends!
Having a Fiji nana made the holiday relaxing and enjoyable for the entire family. At only Fiji $7 hour parents can indulge in some quality couple time with kids in safe hands.
Great hotel with friendly staff, only thing that was disappointing was the towels at pool and in room were not available and one day we had to go to adult pool to get towels for our room.
Excellent dining options available and Chi spa was fantastic
Great resort & very relaxing holiday. Fijians are very friendly & kids well catered for. Will definitely go back!
We thoroughly enjoyed our stay at this resort. The Fijian staff were very friendly and couldn't do enough to make our stay a pleasant and enjoyable one. Would recommend this resort to others. However, I do believe that the resort itself is becoming tired looking and in need of some repairs. Whilst our rooms were comfortable the furnishings were tired looking.
Great holiday, rooms were comfortable and close to all amenities. Food was a little on the expensive side, however the quality of the food was good. There could have been a little better lunch time options for the younger kids.
You can either do as little as you like or as much as you like with all the activities available to you.
Food and the variety is great not to mention the views!!
No matter where you go on this resort there are water views and on a beautiful day the blue water is stunning!
There does seem to be an issue with towels though, both bath and beach. But this was so minor considering everything else.
Would definitely recommend.
Good holiday made great by so many of the staff.
Awesome location and resort, friendly staff with excellent service, plenty of activities for the kids (kids club).
Thank you Shangri la for a wonderful 12 nights. We stayed for 12 nights with another family, between us we had 5 kids. We were situated at the coral/infinity pool, which was fantastic. Our children had a wonderful time. The staff were so friendly and make us feel so welcome.
We loved the resort itself, very relaxing, lots to do, great spa, great beach, watersports, kids club was fantastic. BUT and this is a big but,. The food was extortionate. and not amazing. It was OK and we probably spent about the same amount on food as we did on accomms for the week. Big downer :(
We had a wonderful week at the Shangri-La. The resort was perfect for our group holiday with four families travelling. The staff were absolutely wonderful especially with the children. We loved the village and school visit. Our lagoon superior family rooms were ideally located on the ground floor and the lagoon lawn was a perfect area for the children to play when we weren't at the pool or the beach!
We found the resort staff to be very professional, friendly and gentle natured- they made our stay memorable. The grounds beaches ,and pool areas were sensational and the room comfortable.
A fabulous resort with beautiful people who are only too happy to help with anything. Stayed in a Lagoon View room, and the room was really good, much better than expected! Lots of food choices and we certainly didn't go hungry. Would definitely recommend this resort and will definitely go back!
We loved our stay at Fijian Resort Shangri- la. The Fijian staff were so giving, loving, helpful and thankful for our presence. The location is splendid. The buffet breakfast was exceptional and restaurant choices adequate. We hope to return.