Sheraton Bali Kuta Resort Reviews

Rating Overview

4.6/5
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4.6
Value
4.9
Location
4.8
Room
4.8
Service
4.6
Dining

Ratings are averaged based on 14 reviews.

Customer Reviews

Quiet and relaxing

Been to Bali more times than I can count and first time at the Sheraton. Very quiet resort which was perfect. The staff were amazing and the food was excellent. Best breakfast buffet I had ever seen!

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Ideal location beautiful resort

Loved staying at The Sheraton Kuta right in the heart of Bali. Beach is right across the road and great massage places and shops and Bagus Watches shops right there. Close to Mata Hari and Centro Dept stores too. Short taxi ride under $5 to Seminyak and Legian is a 20 minute nice walk I get clothes from Ketut jut near The Padma. Sheraton service number one for sure. They always are there to help and always have a genuine happy smile for you. They're caring and went that extra mile to make my birthday there memorable with cake for me and balloons in room and flowers petals on bed and even singing Happy Birthday to me! They were truly marvellous and it was a pleasure to stay there. It really is a big, classy and handsome hotel with gorgeous beach views and great meals that were cheaper than some
Other places close by. There's complementary iced water around the pool and upstairs in reception foyer they have this yummy and refreshing complimentary iced tea. Their treatment spa was one of the best, professional and beautiful ones I've been to. And their wifi worked very well! We had complimentary buffet breakfast with everything you could want and then some. Pool was fantastic and loved swimming there and sunbaking in their lounge chairs. Their security was also always evident but never intrusive.
Just loved our stay there.

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Excellence.

Without a doubt the most brilliant hotel to stay in. They excelled in every aspect of hospitality. Their Five stars rating is definitely well earned. Will be staying here again, when I'm in Bali.

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A gem in the heart of kuta.

Staff were so polite. Service was excellent. Will definitely stay there again :)

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Graeme Holmes

Great location.

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Great hotel, central location and would definitely stay again

I stay at the Sheraton from 6 December 2014 until 12 December 2014.

My experience was wonderful, the hotel is really nice. The rooms were always clean and the hotel itself is very clean and well looked after.

I love staying in Kuta, however in most hotels you can hear the hustle and bustle of the busy streets, however this hotel was much different. I could not hear any road noises or anything outside of the hotel. It was peaceful to swim in the pool (which was amazing by the way) and even to sit on the balcony you wouldn't think you were in Kuta.

The Sheraton is centrally located and is close to everything. The best part is that the beach is directly across the road.

The staff are very friendly, which can sometimes be uncommon in hotels. They were always happy and ready to help when required. It was never too hard for staff to say hello or go that extra bit to make our experience better, which was great to see.

Overall I highly recommend this hotel and although it is a little more pricey then some hotels in Bali, it is worth the cost as you will truly have a magical experience.

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Lovely stay

Lovely hotel,nice staff and the location is fabulous .Just thought the pool towels smelt a bit mouldy but overall pleasant .

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pleasure to stay

will stay next time

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Great 2nd honeymoon.

Loved the DJ around the pool on Sunday afternoon. Good gym. Excellent breakfast choices. Location good for dining and shopping in Kuta and Legian.

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Perfect Package

From beginning to end the Sheraton Kuta is perfect. From the warm welcome, friendliness of all the staff from the GM, to reception to housekeeping were all very accommodating & couldn't do enough to help us. The location was perfect, close to the beach for walks, local market, high end shopping at the Beachwalk Mall to a fantastic array of restaurants within stones throw of the hotel. Normally we choose self contained villas however would definitely return to the Sheraton at Kuta. Well done, keep up the great service.

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“It was great & highly recommend”

The Hotel is great & great location! The rooms are nice n big, the bene restaurant is fantastic & breakfast in the morin is great & so is the food! The staff are so lovely n helpful & treated us great. We will be back. Close to kuta & beach walk shops

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Excellent

Service and Staff are fantastic. Buffet is reasonable but does add up when you add the tax/service charges.

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Perfect

Absolutely loved our stay at the Sheraton! The service, staff, and facilities were beyond our expectations!! Ideally located as well!!

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Very Good

Can't comment on the room we would have recd in the package as we were upgraded to a suite. Not many activities for children and the pool is quite small, not that we used it or had any kids with us.

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