Hard Rock Hotel Bali Reviews

Rating Overview

4.4/5
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4.1
Value
4.7
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4.1
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4.6
Service
4.2
Dining

Ratings are averaged based on 42 reviews.

Customer Reviews

Great Family Fun

Great hotel, great staff and service but not business room to use computer and printers. That was an inconvenience for me.

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Great Hotel

Loved the location of hard rock it is central to everything. Rooms are bit dated but clean. Pool and facilities are great especially the kids activities. Highly recommend

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Enjoyable

Good place to stay,
Definitely would stay at hard rock again.

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Totally enjoyable experience all round.

Hard Rock Heaven. Very family friendly Hotel with lots to do for everyone. Would recommend this accommodation to all.

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POOL

Awesome pool and waterslides, friendly staff.

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Great Family Friendly Hotel

Great hotel for travelling with young children. Fabulous pool for all ages! Awesome location in the heart of Kuta and across the road from Kuta Beach. Close to restaurants and walking distance to Beackwalk Shopping Centre. Highly recommend +++

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In the heart

Location is fantastic, close to everything, great place for families. We travelled as a couple meeting up with friends who had young children-it was perfect for them. We found it a tad noisy at night ( but that's only our negative,plus hubby was not well.)
The staff were just beautiful and couldn't do enough for us. In all an enjoyable holiday.
Jacqui Holt

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Awesome place for kids and awesome staff

Really great place

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Service was good

Very noisy establishment, room was very small with not much storage space for 5 guests.
Extremely expensive room rate.

Staff were very friendly and helpful, breakfast was lovely.

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nice stay, expensive and lacking in service

Rooms nice but in need of repair.
Service was lacking, it would take a while to get served anywhere at the hotel, except the Rock Shop
Workers didn't seem to be happy which made it uncomfortable
Pools have very little shade and the water was hot (Jacuzzi/spa hot) and not very refreshing.
The QUIET pool was always loud with kids running and splashing.
Kids activity rooms were a high light however it didnt suit teenagers 14 and above.
Everything was double and sometimes triple the price of everywhere else in Bali even when there was a happy hour. I know this has nothing to do with the HardRock but, The bars across the road on the beach were also more expensive than others up and down the beach.
Wouldn't recommend for families on a budget even with the special deals that are offered
Also felt very uneasy not necessarily safe this was due to guards walking all over grounds with machine guns.

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Did not meet expectations.

We had heard so many good things about the Hard Rock but it did not meet expectations. The which played every night was terrible and it didn't matter how far your room was you could still hear it when trying to sleep. We understand it is the Hard Rock and we expected to hear a rock band and would not have minded if they were better.
We also asked for a twin bed room as we have a 13 yr old boy and a 17yr old girl, they got a king bed instead. Told there were no rooms available with twin beds. They did supply a trundle bed at no extra cost.
The shower also did not work properly in this room. We could not explain what was wrong due to language barriers so it went unfixed.
VERY EXPENSIVE food and drinks at the bar and room service. We could not bring in outside drinks as bags were checked at the gate. Room service for lunch took 1 1/2 hours to arrive, after a phone call to remind them.
The beds are comfy, rooms clean and breakfast was the usual. This hotel would be could if you have children under the age of 10 but give it a miss otherwise.

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Family fun

Although the rooms may be getting a little run down, the facilities, atmosphere and kids entertainment at the Hard Rock Hotel cannot be beaten.

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Great Place! Great Location!

The resort and service was excellent. The location of the rooms was a little far to get to.

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Food Expensive

For a family of 4 really expensive to eat at the hotel if u wanted to just stay in and also the beds options could be a lot better.

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nice place

Was great for the kids. A little on the expensive side considering room quite small and little old. Overall we enjoyed it

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Great Family Holiday

Wonderful stay at Hard Rock Hotel Bali in a Kids Suite. Best value for money as includes use of chillout pool and afternoon tea and evening canapes with cocktails and beer included. The main pool is amazing with water playground, water slides and sandy bottom pool. Kids loved it!

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Great pool

We enjoyed our stay and the pool was fantastic. We upgraded our room to a pool access it was fantastic. The staff were great. Food and drink very expensive but we expected that. Great for families

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Hotel

The best hotel, has the best pool i have seen at any hotel in the world, awesome, such friendly staff always smiling, just love the Hard Rock Hotel.

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Absolutely Loved it!!

After arriving we were pleasantly surprised that we had been given a complimentary access to their Rock Royalty program. This service was fantastic!! The staff at the Hard Rock were all amazing, always smiling and welcoming at ALL times. The pool and activities were brilliant (especially during Nyepi day). Absolutely loved our stay!!

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Amazing service

Had a great family holiday and we were treated like rock stars. The royal level was amazing and the kids luxury suite was massive and had access to the pool .
Kids loved it in the room and also so much for them to do around the massive pools .
Highly recommended. Thank you hard rock.

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Fantastic Venue,great service and great location

We stayed for 10 nights in the kids suite, family of 5 and found the rooms were cleaned promptly at 9.00am every morning,turn down service was great every day and a nice touch.
Santa visited the kids in the room for Xmas.
Nothing but great.

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Excellent place and vibe

Great place with top service and entertainment. The pool is huge!

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Exceptional service

We stayed for a week, and everyday was an event at the Hard Rock. There is always something happening, no need to leave the hotel grounds, except for shopping and exploring. Nothing is ever too much for them.

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We had a rocking time

The hotel and staff were amazing, very helpful and always friendly and willing to help out in any way. The only down side we found was the price of food compared to everywhere else.
Kids club and the kids pool was great the kids loved them both.

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Great personalised friendly service

Housekeeping and hospitality staff always went out of their way to make the stay special for our 7 year son.

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Hard rock hotel

Fantastic overall , great for singles to families

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Hard Rock rocks!

Expensive, but well worth it for the attention to service. A great way to start your first trip to Bali. Their pool was a hit with the whole family!

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FANTASTIC

As always our stay was brilliant at Hard Rock, the location is perfect, rooms great and staff brilliant.

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great hotel for everyone

Great for families but also adults travelling without children.

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10 nights with 3 children all different age groups

The hotel was amazing! The staff fantastic and the food was wow!! As a single parent there was loads to keep my 17,14 and 7 yr old happy hence a happy mum! Would definatley go back, it was a five star experience all round

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Great facilities for families, lovely buffet!

I would recommend the kids' club. My 7 year old daughter loved it! They had a foam party one Saturday night. It was awesome. They also had a pyjama party 2 x per week ($16?) and my daughter loved that! 6-9pm.
The pools are great! There's an area for little kids and some longer slides for bigger kids. There is a sandy beach at the pool as well. I thought the food and drinks were a little pricey for Bali unfortunately but the breakfast buffet was nice. Rooms were very clean and comfortable. They were a little noisey as people come home at night.
Good position, right near Kuta square and the beach. Use Blue taxis and make sure they put the meter on. They're very cheap. The Hard Rock has a quiet pool too which is nice (bit of bird poo around) and you can hire huts by the pool which are nice ($18 per day?)
Staff are friendly. My daughter loved the Kids' Club staff and they loved her! She will always remember them.
There is a live band every night in the bar, which is very cool. There is heaps of rock stuff everywhere and you can hear music by the pool and music under water.
Go for it if you've got kids, got a bit of cash and want to stay in the 'busy' centre.

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Perfect

A fantastic hotel with incredible staff, facilities and service. They were the most wonderfully efficient and have mastered the art of hospitality. There were smiles at every opportuntiy and the most welcoming atmosphere I have ever encountered on any of my hotel stays anywhere in the world. The breakfast buffet was also outstanding. This hotel was superbly efficient across all aspects. Thankyou for the most wonderful 2 weeks our family has ever enjoyed on holiday!

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Didn't want to leave the resort

I loved staying at the Hard rock hotel. the resort pool is AMAZING. The staff are Fantastic, caring, friendly. Nothing is too much. Our room was a little close to the bar (and noise of the bands), as soon as I mentioned this they offered to move us to a quieter room. Splash bar & Starz diner make the best food. A special thankyou to very special staff Rose & Yohan (starz diner) & Gday from splash bar who looked after us for our romantic dinner. I was a little upset before dinner started & Gday had me laughing 7 happy before the entree arrived. Thankyou Gday for changing my mood & making my night enjoyable..you are awesome. Rose & Yohan looked after us for our breakfast & started our day with smiles. You two made us feel like we were part of the family. you all will have a special place in our heart...miss you already

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Hard rock was awesome - friendliest staff ever

We throughly enjoyed our time at hardrock - the staff were always pleasent and helpful - George at recpetion is an absolute delight. We had several staff make reservations for us and call our drivers with no trouble at all. We were both sick on 1 day of our stay in Bali and when I ordered dry toast room service advised that there was a doctor on site - the doctor came promptly and was lovely. We also had a late check out and were able to pay extra to have our room til 6pm which was awesome. The only disappointing this was the shower pressure but still a really good clean bathroom and I am a body builder so the gym was too basic for my needs - but overall the hard rock was exceptional value - the staff are great - we had heaps of fun and we will definitely stay with hard rock again.

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Happy

We had a great holiday. We had 2 children 12 and 14. Good location. Very close to the beach.

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Would reconsider staying here again.

Food and drinks were over triple the price compared to other hotels, bars and restaurants plus they added an additional 20% hotel tax on top of the already expensive price. Rooms were old and haven't been updated since 11 years ago from last time we went. You had to also pay triple the amount for wifi whilst every other hotel, restaurant, shop and cafe offered it for free to their patrons. The swimming pool was great although again $25 to access a small cabana for the day, definitely not worth it. On a positive, the location was terrific. Staff were friendly but again, they have to be helpful as they make a commission for recommending people to particular restaurants.

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Mr

Enjoyed our stay very much so. We felt welcome, relaxed and most importantly safe that our young daughters could move around the hotel and be looked out for at all times. We have already decided that we will be staying at the Hard Rock on our next trip to Bali. Our only negative comment would be the prices are definately raised on drinks and food etc for Bali. Overall a good place to stay.

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fantastic

Hardrock was fantastic. awesome pool!!!

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The HRH Bali Experience

This was my 5th stay at the HRH first going when it opened in 1998. I keep coming back because of its location,service, friendly and engaging staff and the live music evernight. The venue is secure, the pool probably the best in Bali and the wife is happy with the shopping within easy walking distance. It is also very family friendly. The only complaint I have is that the exterior inside the complex is showing the effects of the tropical climate and could do with a facelift.

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Awesome

This hotel has the best staff, entertainment and swimming pool in the world! I have been visiting Bali for 13 years and wouldn't stay anywhere else!

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not a good start but enjoyed it in the end

The Hard Rock had fantastic entertainment, especially for our two kids (aged 5 & 9), they really enjoyed the kids club and the kids Olympics session daily at 4:00pm.

Our disappointment was we had two issues with our room. When we arrived the room had an odor and smelt like mold. After moving rooms, we discovered the toilet was leaking. Thankfully this was repaired by the end of the day. At this stage we were very frustrated.

Once all resolved our time was all good, if were to consider staying at the Hard Rock again we would make sure we selected a bigger room to accommodate our kids.

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Some much fun

I recently came back from having the time of my life at the Hard Rock.

It is a great resort and there is so much to do. I spent a lot of my time at the pool bar or in the pool or eating at one of the restaurants. I didn't even really feel the need to leave the resort - I did but the resort was just so cool.

Set the kids up in the kids club (which I'm very jealous of), it is fantastic!

The Hard Rock in Bali is a place you must stay at. I made new friends and had an amazing time.

Thanks for recommending that my family and I stay here!!

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